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Hurleys Reviews

4.5 Rating 5,105 Reviews

89 %

of reviewers recommend Hurleys

Company Reviews

Product Reviews

4.5

Based on 5,105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Hurleys Reviews

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Hurleys 5 star review on 24th December 2023

Hurleys 5 star review on 15th October 2023

Hurleys 5 star review on 28th June 2023

Hurleys 5 star review on 23rd June 2023

Hurleys 5 star review on 31st January 2023

Hurleys 5 star review on 31st January 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a racist company. Item was faulty and still not returned my money back as as I am “Asian”. Do not buy from here people as they do not treat all their customers equally.”

Posted 2 years ago

“I bought this watch for my husband for his birthday and today gave him the gift and doesn't work, I now have to return and full refund.”

Posted 2 years ago

“still awaiting a reply from a mail sent nearly two weeks ago re the quality of my purchase”

Posted 2 years ago

“Never received order”

Posted 2 years ago

“I dislike giving negative reviews but sadly this is one. Received the Paul Smith socks (pack of 3) but when opened each pair still had the security tags attached, they were returned and contacted Harley’s 18/1, only this pack remained so tags removed and sent to me, 31/1 and still no socks.”

Posted 2 years ago

“I ordered a pair of boots online to be delivered to my local Hurleys store. The boots were unfortunately too small so I asked the store what my options were. They didn't have another size for me to try so I asked for a refund. This is where it got a little crazy? I was told that I could not return the boots to the store and I would have to go back online and start a returns process this way. I protested that I hadn't even left the store and I purchased from the same company so why can't I just leave them with the store? "Oh, because you haven't actually left the store we can handle this for you", was the response I received. What on earth is the difference? Hurleys you need to look at your policies.”

Posted 2 years ago

“Ordered then told a week later didn't have the stock”

Posted 2 years ago

“I can't review the product because having paid for it over a month ago I still have not recieved it”

Posted 2 years ago

“I ordered some boots from Hurleys with the offer of free delivery due to their cost of the boots. Unfortunately the boots were unsuitable. I returned the boots paying the return postage, other companies offer a free returns label if goods unsuitable. I was very disappointed to receive an email from Hurleys stating they would be taking the cost of the postage to send the boots to me out of the money returned to me. Hence I paid two lots of postage. I will not be buying any further products from this company or recommending them to family or friends.”

Posted 2 years ago

“I didn’t receive item….you took my money then cancelled the order saying it was out of stock meaning I then had to wait another 5 days for my money back…poor service!”

Posted 2 years ago

“I’m very disappointed as I thought it was the real item and it’s not the real one”

Posted 2 years ago

“I can’t review the product or service as you did not have the item in stock and there was a lengthy delay in advising that fact.”

Posted 2 years ago

“Can’t believe you are asking me to write a review I placed the order and it told me I had to wait a week for my order then still nothing waited another few days still no delivery then I rang up asking where is my order and I was told it was not in stock just a few days before Christmas. Terrible experience”

Posted 2 years ago

“Still awaiting delivery”

Posted 2 years ago

“ordered ear rings they sent wrong ones and when I've contacted them they've done nothing to sort it out totally disappointed”

Posted 2 years ago

“Disgraceful so tiny expensive for what it is couldnt get it fastened because it was so small my hands are quite large very disappointed”

Posted 2 years ago

“Item arrived dirty, returned on my expense, first and the last purchase. Dissatisfied.”

Posted 2 years ago

“Made and paid for an order for item that was in stock. Day or two later email to say they had examined the item and it wasn’t up to their standard so they cancelled the order. Try checking stock before advertising availability on your website”

Posted 2 years ago

“your asking me to write a review of an item i ordered from you,,,yes,,,,and then 4 days later,you told me you could not find it,in your warehouse...????????????????..........very,very,very poor service and communication....i can only leave 1 star,,,,,but it should be 0000000..”

Posted 2 years ago

“Order still hasn’t turned up despite ordering on 9th December and being quoted a 1-3 day despatch for a Christmas gift. Was quoted an “error” on Hurleys part as to why it still hasn’t been sent out and it is yet to be rectified. Shocking service and will never be ordering again from them. Avoid at all costs!”

Posted 2 years ago

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Hurleys is rated 4.5 based on 5,105 reviews