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Hurleys Reviews

4.5 Rating 5,105 Reviews

89 %

of reviewers recommend Hurleys

Company Reviews

Product Reviews

4.5

Based on 5,105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Hurleys Reviews

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Hurleys 5 star review on 24th December 2023

Hurleys 5 star review on 15th October 2023

Hurleys 5 star review on 28th June 2023

Hurleys 5 star review on 23rd June 2023

Hurleys 5 star review on 31st January 2023

Hurleys 5 star review on 31st January 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with one of my products , came with a stain on so therefore had to send it back but no replacement is available and it’s meant to be a Christmas present. Won’t be using Hurleys again.”

Posted 4 years ago

“The purchase was shipped quickly, arrived in great condition and looked great! It was however too small, I checked the sizing and it should have been a loose fit. After sending three emails to Hurleys I still and ZERO responses on how fix this. So if you get lucky and everything works out great then this is a good store. If you have any issues, don’t expect any customer service, or even a response!”

Posted 4 years ago

“Brought a pen for nearly £10 only to get the pen and it writes like its years old and about to run out! the pen it’s self is lovely, but don’t expect this from a new pen, after a few days I got a reply to send the pen back but it was a present so can’t exactly as for it back to send it back! Not happy! Won’t be using again!”

Posted 4 years ago

“Recently purchased a pair of Earrings which on arrival are much bigger than describd however I have been told I am unable to return them due to terms and conditions relating to Jewellery .....not happy at all !!”

Posted 4 years ago

Read Hurleys Reviews

Thank you for your review Unfortunately Earrings are non-returnable due to hygiene reasons, this is explained in the more details section of the Earrings you have purchased, the diameter of the earrings is also described as 1.5cm, if this is incorrect please contact us directly and we will look into this for you. we hope this helps Hurleys

Posted 4 years ago

“Unfortunately an expensive pair of Ted baker shoes have been delivered to me with some clear defects, one in the outsole and another in the toebox of the shoes. I have sent an email to Hurleys and I hope to get a response soon along with a refund. The defects were evident and the shoes should have not really be sent like that.”

Posted 4 years ago

“Not happy with customer service”

Posted 4 years ago

Read Hurleys Reviews

Hi Janet I am very sorry you are not happy with our customer service , if you would like to contact us directly we can look into your complaint for you , Apologies I cannot see any communication via e-mail at present. Thank you Hurleys

Posted 4 years ago

“Boots were fine - exactly as advertised. However, in the age of Amazon it's not really acceptable to have to wait 5 days for the order to be shipped and then find it's been sent on a service which can take 3 days to arrive. So 5/5 for quality: 1/5 for service.”

Posted 5 years ago

“Delivery was prompt however once returned the process was dragged out. Spoke to someone on live chat asking if you have received my return was told “be patient” poor social/customer service skills”

Posted 5 years ago

“I had ordered a Barbour quilted jacket from Hurley’s. The jacket was quite nice. However, it was shipped in a small plastic bag, and was very tightly packed. Some of the diamond quilting appears to have lost its shape and has got wrinkled and will not regain its shape. Since I already paid for shipping, I didn’t want to return it as I would have to pay for shipping again. All in all, not very happy with the purchase.”

Posted 5 years ago

“I can not fault the Hugo Boss leather gloves I purchased, as they are quality. Suffice to say, that's where it stops. The length of time it takes to receive said item, is not what I would have suspected from Hurleys. To keep customers returning, they need to know that they will receive their items promptly. In this department you fail. I for one will not be a returning customer. If I can receive items within 48hrs at no extra cost from one of your competitors, then thats what I and others will do. If you would like to take one piece of advice. Sort your distribution and courier out!”

Posted 5 years ago

Read Hurleys Reviews

Hi Brian Thank you for your review I am sorry you are disappointed with our delivery service, your order placed on the 21st was delivered on the 26th which is what we would normally expect on our standard delivery service. we are a small family company and do have some delays during our busy sale period and i apologise for that , Thank you for your order and support. Hurleys

Posted 5 years ago

“never informed the item had arrived at shop or was on its way informed order confirmation only”

Posted 5 years ago

“All the tassels fell out of the bag , only used it once , very upset”

Posted 5 years ago

Read Hurleys Reviews

Hi Abby, thank you for your review, please contact us directly and we will hopefully be able to resolve this for you. apologies Hurleys

Posted 5 years ago

“Products were as described on line, my issue was that i paid extra for delivery to ensure they were delivered for when i needed them and they were not delivered on time. So if you need your items in a certain time frame, make sure you order in plenty of time or you will be dissapointed.”

Posted 5 years ago

“Arrived with security tags still on, e mailed them immediately- never received a reply! Product however once I found someone to remove the tags were good quality. Disappointed in the service”

Posted 5 years ago

“When I'll receive my order, I will write my review..”

Posted 5 years ago

“Yet waiting to receive the right size- I swapped. It has been ages and will have to follow up once more.... not great”

Posted 5 years ago

Read Hurleys Reviews

Hi Thank you for your review , i can see your exchange was dispatched on the 9th of November, as you were out it is now with your local delivery office awaiting re-delivery or collection , Please follow the tracking number we sent to you , apologies Hurleys

Posted 5 years ago

“Ordered age 6 to 7 lacoste tshirt which was absolutely fine when it arrived. However i also ordered a 11 to 12 and the lacoste badge is more a less in the center of the tshirt which looks absolutely ridiculous. I think it has cone from a bad batch but should of been seen before shipped out”

Posted 5 years ago

Read Hurleys Reviews

Hi Leanne Thank you for your review ,I am sorry there was an issue with the Lacoste Tee- shirt we sent to you , i will contact you directly to arrange its return. apologies again

Posted 5 years ago

“The idea of purchasing online and picking up in store, should be a seamless experience, however when I tried the shoes on and then wanted to return these in store, they took 10 minutes writing a return slip and then proceeded to send them back to the main head office. There was no refund in store, and I had to chase the refund. An experience which is extremely outdated. Poor! It’s as though I was dealing with a different company. The staffs attitude to having to return these was shocking!”

Posted 5 years ago

Read Hurleys Reviews

Hi Paul, Thank you for your review, we are very sorry you were unhappy with our online return procedure, unfortunately the stores do not have access to your original payment and are subject to different return policies, Online refunds are applied within 14 days of your return to store, please see our delivery section for full terms and conditions. apologies again. Hurley Web Team

Posted 5 years ago

“Good products. Takes far too long to dispatch items though. Missed Father’s Day. Thanks.”

Posted 5 years ago

Read Hurleys Reviews

Thank you for your review, your standard delivery order received on the 12th of June was dispatched within our 3 to 5 days shipping guarantee on the 15th of June, delivery was on the 18th of June. However we are very sorry your order missed your Fathers day deadline. Apologies Hurley web team

Posted 5 years ago

“I ordered a EA7 t shirt and was sent the wrong one, but the one I was sent I was going to buy anyway, so I just left it, but was still sent the wrong item”

Posted 6 years ago

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Hurleys is rated 4.5 based on 5,105 reviews