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Hurleys Reviews

4.5 Rating 5,105 Reviews

89 %

of reviewers recommend Hurleys

Company Reviews

Product Reviews

4.5

Based on 5,105 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Read Hurleys Reviews

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Hurleys 5 star review on 26th January 2024

Hurleys 5 star review on 24th December 2023

Hurleys 5 star review on 15th October 2023

Hurleys 5 star review on 28th June 2023

Hurleys 5 star review on 23rd June 2023

Hurleys 5 star review on 31st January 2023

Hurleys 5 star review on 31st January 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the two items only one arrived, it was only after my order arrived , that I had to contact yourselves, there was no reason why only half the order had arrived, and then you had the cheek to tell me that what I had ordered in the first instance, was still in stock, and would I like to reorder it, I'll keep away from Hurleys for a while, far better alternatives on the web Regards Andrew Aspinall.”

Posted 6 months ago

Read Hurleys Reviews

Dear Andrew, We sincerely appreciate and thank you for taking the time to share your experience with us. We're truly sorry that your order was only partially fulfilled and that you had to contact us for the issue. We also apologize for our response suggesting you reorder the same item - it was certainly not our intention to make things more difficult for you. We recognize that there are a number of alternative retailers offering quality products, and we'd like the chance to make this right. How could we have handled this differently to ensure that your experience with us would have been more satisfactory? Your feedback is extremely valuable to us, and and we'd be grateful for the opportunity to improve our service on future orders. The Hurleys Team

Posted 6 months ago

“Jacket arrived with security tags still attached, clearly ex display. Contacted Hurleys to enquire how to remove, to be met with no response. Ended up taking a saw to my new Jacket. Very poor”

Posted 6 months ago

Read Hurleys Reviews

Thank you so much for taking the time to provide us with your feedback about your experience with Hurleys. We are very sorry to hear that you had issues with the security tags that were still attached to your jacket. That is definitely not what we want our customers to experience. We would love to make this better for you. Can you tell us how we can do that? We greatly appreciate you for trusting Hurleys with your purchase and taking the time to provide us with this valuable feedback.

Posted 6 months ago

“very bad material... I made a return, I paid £4.50 postage + £8 return + £4.50 disaster”

Posted 6 months ago

“I ordered a slim fit, and I received what appeared to be a straight-cut pair of jeans. Shipping costs were not refunded either, the first and last order you ever get from me !!”

Posted 6 months ago

Read Hurleys Reviews

HI Ralph, Thank you for taking the time to review. Our customer service department are always there to provide any support with an order query. We hope you chose to shop with us again in future. thank you

Posted 6 months ago

“Worst company ever”

Posted 8 months ago

“Poor Quality”

Posted 9 months ago

“I’ve not even had the polo top. Terrible service and aftercare. If this isn’t sorted in the next few days I will be doing a re charge through my bank.”

Posted 9 months ago

Read Hurleys Reviews

Thank you for taking the time to review Andy, we appreciate all feedback. As per our emails, a claim was submitted to the courier service as soon as we were able to do so and as explained it can take 30 working days to resolve, but once a decision has been made by the courier service, this can be actioned on our side. The is both ours and the couriers procedure, which must be followed. Now I do apologise, as I know this is not an ideal situation, but I can assure you this is not an everyday occurrence and will be treated with the upmost importance. Thank you for your patience in the meantime and if we can be of anymore assistance, please do not hesitate to contact us again. Thank you, Hurleys

Posted 9 months ago

“I sent it back to exchange it for a bigger size and they never sent me a response, I send an email and no one responds”

Posted 9 months ago

Read Hurleys Reviews

Thank you for your review. I am sorry to hear you were disappointed with your experience. I can see no emails were sent from yourself explaining your frustrations. We do note all exchanges are subject to availability, and unfortunately we did not have the requested size to fulfil your exchange. If we can be of anymore assistance, please do not hesitate to contact us again.

Posted 9 months ago

“Ordered a pair of Boss Sweat Pants and received some stained and damaged ones in a clear sellotaped bag. Obviously returns of some sort. Took photos and contacted customer service who accepted return and emailed postage label. Returned Boss Sweat Pants with tags still intact but then refused refund or exchange. Trading standards involved. Stay well away. Shocking customer service.”

Posted 9 months ago

Read Hurleys Reviews

Hi Gary, Thank you for your review and contacting us again. As we have explained at length that the pants you returned to us are not the ones shipped out to you and they are worn and damaged and the ones shipped to you were brand new. We of course were not aware of the state they were returned in upon your first contact, only after they had been received back and the return processed, CCTV footage of packing investigated etc. Thank you for your concerns however there are no internal issues, we do take accusations like that very seriously, and investigate them in full with our team where appropriate. Your query was escalated however the information presented does not change the circumstance of the situation and your return hence that nothing further could be done to assist you. I would also like to take the opportunity to assure you all of our reviews are from legitimate customers, and whilst i appreciate your insight on a coincidence over a first name and inital, it is just that, a coincidence. We checked that the review was from an order placed by one of our genuine customers. I would advise if you find an issue with each order you place as i can see dating back to the begining of 2022 that you perhaps shop elsewhere, so we can focus on providing our customers with the best experience possible and ensuring as positive an environment for our staff as much as possible. We wish you all the best, and as always are happy to help and assist with geneuine faults and issues. Thank you, Hurleys

Posted 9 months ago

“The item arrived with a security tag still attached which had caused fraying to the area it was attached too. Merely handling the tag caused further damage. It was obvious this tag had been on for such a long time it had caused irreparable damage to the item. I don’t understand why there would be a security tag on a packaged item ordered online . Unless of course it’s dodgy or stolen goods. Id have returned this item if it wasn’t for the belief that I’d have been blamed for the damage which was already there as a result of an ill fitted tag. Can’t help but feel the tag was left on so the blame could be put on me. Absolutely shocking service”

Posted 10 months ago

Read Hurleys Reviews

Thank you for your feedback Niall, we are sorry you encountered such an unfortunate situation with the security tag on your item. After reviewing our CCTV footage, I would like to offer you a free returns label to send the item back to us free of charge and offer a replacement shirt. Please feel free to email us: sales@hurleys.co.uk and I will provide the label and organise an exchange should you wish or a refund. We look forward to your response and solving this matter as quicly as possible. Thank you, Hurleys.

Posted 10 months ago

“If anyone sees a person from this company wearing this t shirt tell them cathy worked 5.5 hours for you to wear this t shirt. As I never received it”

Posted 11 months ago

“I was asking for a replacement an different size , what i got was a refund not even the hole amount , i send the trainers back i payd for delivery another extra cost , my review for you is super extra poor , don’t buy from them .”

Posted 11 months ago

Read Hurleys Reviews

Hi Florin Thank you for taking the time to leave us a review and I am sorry to hear that you are disappointed at recieving a refund rather than a replacement. All of our exchanges are of course subject to stock availability and I can see that our customer service team sent you an email on 12th May to explain that unfortunately a refund was applied as we did not have a UK size 5 in stock to fulfil your exchange request. Again, I do apologise for the inconvenience this has caused.

Posted 11 months ago

“disappointed bought 2 belts that were too small. I am gutted”

Posted 11 months ago

Read Hurleys Reviews

Good afternoon, Thank you for taking the time to leave a review, I am very sorry to hear that the belts did not fit. I hope otherwise your order experience with Hurleys was a positive one and you will continue to shop with us in future.

Posted 11 months ago

“I received order but security tag was on them not a great service won’t use website again”

Posted 1 year ago

Read Hurleys Reviews

Hi Louanna Thank you for taking the time to leave a review, I am very sorry that the security tag was missed on this occasion. I can see a free returns label was sent to rectify the issue and a full refund has now been applied. I do hope that you will shop with us again in future for a more positive experience and apologies again.

Posted 11 months ago

“I was sent the wrong product (completely different earrings) a couple of weeks ago and have still not had a reply from anyone regarding a refund or the correct product being sent. Someone was quick to pick up the customer service phone however, I was asked to send in images and evidence of the wrong product, still have not received an update/reply.”

Posted 1 year ago

“Item not received & when raised with Customer Services was initially advised to contact courier myself! I had not received any notification of despatch & when this was pointed out to Customer Services was advised they would contact courier but only after 7 working days from date it was allegedly delivered. This item was ordered to wear to a close family members funeral & they refused to send out replacement item or refund until after claim raised with courier after 7wd. Was left with no choice but to place order for replacement with another company whilst waiting for refund. Not a great service!”

Posted 1 year ago

“Not impressed I paid for next day delivery but that still meant waiting over 5 days for it, way after my sons birthday!”

Posted 1 year ago

“It’s a fake, checked the tag code against real DSquared” this is a fake company”

Posted 1 year ago

“I was very disappointed with my order. The shorts I buy come with a receipt in the packet. Th Shorts was already buy and the person return it because of tag hole in the back”

Posted 1 year ago

“Item never arrived, customer service is shocking”

Posted 1 year ago

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Hurleys is rated 4.5 based on 5,105 reviews