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HUH. Store Reviews

4.5 Rating 3,297 Reviews

88 %

of reviewers recommend HUH. Store

Company Reviews

Product Reviews

4.5

Based on 3,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 1 star review on 23rd April 2024

Rachanon Charoonsak

HUH. Store 5 star review on 11th February 2024

HUH. Store 5 star review on 26th January 2024

HUH. Store 5 star review on 25th January 2024

HUH. Store 5 star review on 13th January 2024

HUH. Store 5 star review on 4th December 2023

HUH. Store 5 star review on 20th September 2023

Christine McInally

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been looking at Edwin selvedge jeans for a couple of months now and the ED 47 ones are selling for £120-£160. I saw these on HUH for £60 plus discount on first order! Couldn’t believe my eyes so secured a pair, they arrived in under 4 days and they’re perfect. Including postage I only paid £54! Outstanding saving!”

Helpful Report

Posted 1 year ago

“Ordered a bag nearly 2 months ago. It has not showed up and despite constant attempts to make contact and get a refund they have failed to process a refund of contact me back. Shocking customer service.”

Posted 6 hours ago

“Trying to return an item that’s not suitable and cannot establish from HUH where to send it.”

Posted 7 hours ago

“Paid for next day delivery for two items, first item arrived a week after ordering (and after I had asked for an update), second item was refunded as it was never in stock in the first place. Would only receive updates after I'd send emails asking about the status of my items. Not impressed.”

Posted 7 hours ago

“Super nice selection of clothes!”

Posted 1 day ago

“Not refunded for item never received. I am appalled with the service from a well reputable store. We are waiting for a refund since Nov 2023 - multiple emails have been sent and we just get ignored. It seems this is a known issue within the company with multiple clients facing the same issue, if anyone has any insight into how to get this resolved quickly that would be helpful. At this point it feels like theft and we have reached out to the ombudsman for further advice.”

Posted 1 day ago

“Excellent service and I love my new work backpack.”

Posted 1 day ago

“So apparently the store delivered late. And when the store try deliver my goods it came with a noticeable scratch in the seal. I message the staff and he claimed he can’t see it and ask for me to highlight which I did but till this day there was no response. Save yourself by ordering from the brand or other stores.”

HUH. Store 1 star review on 23rd April 2024

Posted 1 day ago

Hi Rachanon, Thank you for your feedback. Unfortunately the mark on the popper is so minimal and unnoticeable this would not be classed as damaged or a fault, as shown in the attached photo. You are of course welcome to return it for a refund if you do not find the product suitable. Many thanks, Jack

Posted 1 day ago

“From ordering online I was given confirmation straight away and every step from receipt of order to delivery was emailed. Excellent service! Can’t understand the other reviews unless they were competitors!”

Posted 1 day ago

“Product did finally arrive after waiting weeks and contacting Jack the director. He eventually did respond and I got the product which was lovely. Spent a couple of weeks in limbo thinking it might be a fake site. Peanuts pic is lovely and up on wall.”

Posted 2 days ago

“It’s been 3 months since I returned an item and I’m still waiting on the refund. This company is a joke and I’d only recommend using them if you enjoy being robbed.”

Posted 3 days ago

“I gave it to my friends as a birthday present. he likes it!”

Posted 3 days ago

“Bought a coffee table in October 2023 that said it would be delivered in 6 weeks. Didn't come at all and zero contact. I must have sent 20 emails that mostly got ignored, didn't get resolved until March ‘24 when I asked for a refund. Which also took a month to get any feedback. Awful customer service, just ignore you and then gaslight you when you do get a response.”

Posted 3 days ago

“Order came in a timely fashion, great products”

Posted 3 days ago

“Great product range and excellent service”

Posted 3 days ago

“Items long time out of stock and after initial good communication over delay now no replies to my many e mails.”

Posted 4 days ago

“Great shopping experience. Awesome products stocked”

Posted 6 days ago

“Quick and efficient”

Posted 6 days ago

“First time I’ve used this company brilliant service will definitely use again.”

Posted 6 days ago

“HUH store never lets me down!!”

Posted 6 days ago

“I never leave reviews for anything, but feel that I should make an exception to warn others about this retailer. Ordered a pair of trousers in January. Several times I checked on the progress, with the store citing supplier issues as the reason for the delay. Saw the trousers on the website in April, which then sold out again. Store still had my money. The store ignored me when I pointed out that the trousers were in stock and were still not sent to me. Had to have a refund after the store had held my money for four months and had not fulfilled my order.”

Posted 6 days ago

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HUH. Store is rated 4.5 based on 3,297 reviews