HUH. Store Reviews

Name: HUH. Store
Rating: 4.48

4.5 Rating 3,284 Reviews

88 %

of reviewers recommend HUH. Store

4.5

Based on 3,284 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 11th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service - taking weeks to respond to messages. In the end I had to request a refund from my bank via the chargeback scheme - which luckily came through. Avoid this company - but elsewhere.”

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Posted 4 weeks ago

“I purchased a fabulous mug from HUH. Very quick delivery and great quality.”

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Posted 4 weeks ago

“The item I received broke instantly, and I’ve been waiting for Huh to respond to my enquiry to arrange a return and send a new item but have heard nothing. It seems impossible to get hold of anyone and get some help. Would appreciate if someone can respond to my enquiry (56928) ASAP!”

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Posted 4 weeks ago

“Excellent on-line shopping. Quality goods and big brand names at competative prices. Easy to order and quick delivery.”

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Posted 4 weeks ago

“Great job. Delivered quickly with no problems. Product is of good quality. Will certainly use again.”

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Posted 4 weeks ago

“Good stock selection and prices however delivery was longer than expected. No dramas tho”

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Posted 4 weeks ago

“I ordered a jacket 3 weeks ago and it’s still not arrived. I’ve emailed twice wanting to cancel my order and get a refund but you haven’t replied”

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Posted 1 month ago

“Easy website to navigate& very fast delivery service”

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Posted 1 month ago

“Great quality jumper!”

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Posted 1 month ago

“Yes sir yes sir”

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Posted 1 month ago

“Great variety of amazing brands!”

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Posted 1 month ago

“Order exactly as described and came in quick time”

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Posted 1 month ago

“I have returned my purchase and more than 10 working days has passed without confirmation of my item being received or refunded. I keep getting email asking for evidence which I have provided repeatedly.”

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Posted 1 month ago

“Absolutely horrendous customer service, I waited over a month on my order. I sent numerous emails, was shocking how long it took to get back to me. Will never order off this site again. When they eventually came the quality was poor”

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Posted 1 month ago

“Absolutely terrible.....started to think if this was actually a real business or a con. I'm still waiting 6 months for a rug I ordered with a 3-6 week lead time back in September and 0 updates from the company after constantly chasing and asking for my money back.”

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Posted 1 month ago

“Ordered 2 items, one of which they then contacted to me to say was out of stock so shouldn't have been available to buy. I then requested a refund for this product and a month later still have had an further communication! They've taken my money for a product I didn't receive and then are ignoring all follow up emails, not impressed! This is the first review I have ever left!”

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Posted 1 month ago

“Returned some trousers as per the instructions on the website. Contacted them when no refund was forth coming and was asked to provide tracking details, which I did. Radio silence since then and they have just kept the money and the trousers. Avoid”

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Posted 1 month ago

“Fair pricing, postage faster than expected. Extra points for not using evri”

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Posted 1 month ago

“Quick delivery, good quality as described.”

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Posted 1 month ago

“Awful customer service and the website straight up lies. Ordered a jacket over a week ago with next day delivery, no update until I chased and was told they didnt have it in stock (even though website stated they did). Continued to chase only to see the jacket I ordered went back onto the website stating it was in stock and when I chased this they claimed it still hasnt been delivered to their warehouse. Continually ignored by customer service and given the same response each time with no update on delivery times and why they are advertising items as 'in stock' when they clearly arent. No acknowledgment that I paid for next day delivery and no refund for that in sight. And STILL no jacket or any idea when it might arrive. I never normally leave reviews but I have been so disappointed in the service of this place I felt I had to leave one!”

Helpful Report

Posted 1 month ago

HUH. Store is rated 4.5 based on 3,284 reviews