“Fantastic service. I accidently pressd 'click and collect' not releasing it was in Wolverhampton!..As I'm I. Weymouth this was not ideal to collect. I messaged explaining the situation and without hesitation 'Hugglepets'sent the dog crate the next day. Excellent service. Would highly recommend.”
I am so sorry to hear this Angela, I can assure you that this is not the standard we expect. Having looked into this, I can see you have received your replacement. Again, apologies for any inconvenience caused by this! Kind regards, HugglePets
“I was looking for a dog collar: Huggle had what I wanted, at a fair price, and where I could pay using PayPal. It was delivered quickly. Hence my review.”
“Wasn't impressed with these bones they said jumbo and were definitely not have purchased the jumbo from a pet shop and twice the size of one's I received nowhere near as big as the picture used”
Hi there Samantha, I am sorry to hear this. I am unable to find any correspondence related to your order, if you still have the tags on the items received with the barcode, please can I ask you to contact us so we are able to see if the correct item has been received? Kind regards, HugglePets
Dear Jill, Thank you for taking the time to provide us with your valuable feedback about your experience with HugglePets. We appreciate your honesty and are grateful that you shared your thoughts with us.
We apologise for the disappointment you experienced regarding the toy. Our team at HugglePets strives to provide high-quality products that bring joy and entertainment to our customers, so it is disheartening to learn that the toy you received did not meet your expectations and only lasted for a short time.
We truly value your feedback, as it helps us identify areas for improvement and ensures that we continue to deliver excellent service. In order to make things better, we would love to hear more about your concerns and suggestions. We greatly appreciate any insights you can provide to help us serve you better in the future.
Once again, we would like to express our gratitude for your feedback and for choosing HugglePets. We are committed to continuously improving our products and services, and your comments play a crucial role in that process. Should you have any further questions or need any assistance, please do not hesitate to reach out to us.
Warm regards,
HugglePets
Thank you so much, Samantha, for your five-star rating of HugglePets! We really appreciate your kind words about our excellent service and fast delivery. Thank you for being a loyal HugglePets customer!
Thank you so much for your 5-star rating of HugglePets. We greatly appreciate your kind words about our great range of products and excellent customer service. We are so happy that you are a loyal customer and hope to continue to keep you a satisfied one.
“Good quality products but returns policy very poor no paperwork on original order,then I send an email outlining the issue then I get a very poor response.I took this out because you were in the Wolves programe offering a misleading discount.Today I sent my dogs item back to the issuing address at the cost of over £8 pounds nearly half what I originally paid ,very frustrated with this Company to date .Shocking !!”
Thank you for your honest and detailed feedback, Christopher. We are sorry to hear about your experience and would like to apologize for any inconvenience caused. We take customer satisfaction very seriously, so we want to make sure we address all the issues that you mentioned. Please let us know what we can do to make things right for you. We would really appreciate any suggestions you may have and look forward to hearing from you soon.
Thank you for your valuable feedback, Mandy! We at HugglePets take great pride in our customer service and are thrilled to hear you had a positive experience. We strive to ensure our customers are happy with the products and services we provide. If you have any other questions or concerns, please do not hesitate to reach out. Thank you again for choosing HugglePets!
