Eibach Shop Reviews

Name: Eibach Shop
Address: 40, Huxley Close, Wellingborough, 40, Huxley Close, Wellingborough, United Kingdom
Rating: 3.87

3.9 Rating 205 Reviews

68 %

of reviewers recommend Eibach Shop

Company Reviews

Metrics

Info

3.9

Based on 205 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

1604212140

Email:

sales@eibachshop.co.uk

Location:

40, Huxley Close, Wellingborough,
40, Huxley Close, Wellingborough
United Kingdom
NN8 6AB

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Eibach Shop 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery, emailed prior to order and got a very fast response with links to the specific items. Items as described and fitted perfect to my car, thankyou very much! 10/10”

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Posted 1 year ago

“Called to order a replacement bush set for my Mk2 Golf Anti-Roll bars, said item was coming from Germany and would take 2-3 weeks, literally arrived next day! Very happy with the service, thanks guys.”

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Posted 1 year ago

“Helpful staff quick delivery”

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Posted 1 year ago

“They're more expensive than buying direct, I've recently discovered I could have saved myself at least €100 by buying elsewhere. I was also looking to buy sway bars, which are manufactured by Eibach, but for some reason I just cant buy them here, its like they dont exist. I have an mx5 ND 2019, and these sway bars are available elsewhere, but just not at the Eibach shop. Very disappointing.”

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Posted 1 year ago

“Good afternoon. As yet there is nothing to review this is the first message I'm receiving. I still don't have written confirmation of my order. Although I have called and a very nice person has confirmed the order. I will look forward to receiving the kit. Kind regards Sebastian”

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Posted 1 year ago

“Really good experience, easy to complete the transaction and speedy delivery. Just what you want! Not the cheapest but best to get from OEM with the aftersales to guarantee satisfaction!”

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Posted 1 year ago

“The delivery is f.king slow in the uk... i was orderd years ago also 4 lowering spring in Romania and that was fast...still not received the order after a week.....”

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Posted 1 year ago

Hey, Thanks for the review, we do accept the good and the bad. I must admit the couriers had a nightmare of a week last week, With Royal Mail striking it has caused a massive overflow into the DPD and DHL, Our main Eibach Eibach despatch warehouse uses DPD for UK customers (as they provide the best service) however it got to the point last week that there was postcodes that couldn't even have a label printed, luckily we managed to move the product to a different warehouse to despatch it, but is seeing some delays in delivery but with it being scheduled for delivery today. I know it is a problematic time, but i can see on the system we informed you of the delays, so i would hope that we deserve more then one star. if you need any more on this please do feel free to contact the sales team.

Posted 1 year ago

“Always used Eibach springs and never had an issue. Car sits as expected”

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Posted 1 year ago

“I orded the recommended uplift springs for my car. Booked the car into a local garage to have them fitted and got a friendly call from the garage to say they don't fit the car. Did some more research and found that I had been sent the 2WD springs for my 4WD car. I returned the items for a full refund. Refund wasn't exactly forthcoming, had to push it a few days even after I waited 2 days beyond the maximum time they said it would be back in my account. To top it off they've put the same springs back in their website with absolutely no warning on them about which specific car they fit and which they don't. I put in my cars details and it takes me straight back to those incorrect springs. I even emailed them nicely to point this out and nothing been done so some other poor sod will have the same issue as me. Its cost me the price of the garage labour to find this out because obviously it wasn't their fault so I didn't ask for a refund from them.”

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Posted 1 year ago

“Brilliant packaging and an excellent delivery”

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Posted 1 year ago

“Easy to browse through and good costumer service”

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Posted 1 year ago

“Straightforward ordering process with clear updates prior to delivery”

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Posted 1 year ago

“Stated the spacers were in stock, made a purchase only to receive an email saying they weren't in stock and that stock was in Germany, but it would take 3 weeks. I can only assume they are walking from Germany to the UK.”

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Posted 1 year ago

“I would of given 5 stars but the Eibach Shop doesn’t state if something is actually not in stock. For example I ordered and paid for a set of Pro Springs for my Peugeot 308 GTI, it wasn’t until after they informed me that it was actually on back order and will arrive in 2-3 weeks from Germany! Fair enough but the customer needs to know this prior to purchase. I also had no invoice, I had to ask for one and the springs arrived within 2 weeks, great but I had no notification until the day before they were coming from DPD. POTN need to just tighten the belt a touch. Other than that, all good.”

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Posted 1 year ago

“Fast delivery, quality of item is very good.”

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Posted 1 year ago

“Having placed an order and paid over £1400 for items that were marked "in stock" and then receiving an email to say that they are actually not available for 6 to 7 weeks, I'm not overly impressed at this stage! Let's hope the suspension lives up to its expectations when I actually do receive it.”

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Posted 1 year ago

“Chloe Ellis got in contact with me regarding my order saying it was not in stock and managed to sort an alternative for it for me. She was really helpful and should definitely be praised for her customer service skills and quick reply times.”