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The House of Bruar Reviews

2.1 Rating 99 Reviews

24 %

of reviewers recommend The House of Bruar

Company Reviews

2.1

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

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The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

The House of Bruar 1 star review on 8th April 2021

The House of Bruar 1 star review on 8th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ORDER A FEW ITEMS FROM THE STORE AND THEY ARE ALL - EXCELLENT MATERIAL, CLASSIC AND ELEGANT, CHIC.SOME ITEMS A BIT PRICEY BUT WORTH EVERY PENNY. EASY TO ORDER ON WEBSITE .SPEEDY DELIVERY TO LOS ANGELES USA. GREAT COMPANY WITH EXCELLENT QUALITY AND SERVICE. THANKS”

Posted 2 days ago

“Overpriced for poor quality cashmere...very dissapointed...never again.”

Posted 3 days ago

“Jumper ordered did not turn up. Courier took photo of label and claimed it was delivered - it wasn't. I have emailed customer services 3 times and have been had no help. I will not buy from them again.”

Posted 1 month ago

“Absolutely awful service, repeated calls over the phone were not returned regarding a food order. I eventually went in myself when passing, and bought it with my two own hands. Staff were more interested in hoovering than helping me achieve anything. And I found that elsewhere it was much cheaper online, but I specifically went in because i wanted some chocolate, (that they didn't have, although the website said it was "in stock"). Nobody had any solutions for me, they looked annoyed that I was even asking, and said they couldn't verify if they had any in the warehouse as they were closing. Shocking place. I will not be returning with my custom.”

Posted 2 months ago

“I had to return an item. Customer service had advised the wrong size. I phoned for a return code and the man was awful. Very rude and condescending. I had to pay a return postage and wait 2 weeks for a refund. I did get a full refund! I won't be shopping with them in future. I was satisfied with a pair of Chelsea boots I purchased .”

Posted 2 months ago

“I never received any order number, confirmation or details whatsoever. A Live Chat representative told me they have no way of tracking orders. All of the contact information i.e. email and telephone where even worse..the telephone numbers are disconnected and after several unresponsive email attempts I called my bank and stopped payment and have been refunded by my bank. Caveat Emptor!!”

Posted 2 months ago

“My item never arrived , You cannot speak to customer services, they are not part of House of Bruar, you wait for them to call you, they never do. I never received a refund, I am £175 out of pocket.”

Posted 3 months ago

“This company makes it impossible to withdraw your money. I already terminated my business with them After An asset recovery team Againstcon. com tracked and recovered my money”

Posted 3 months ago

“I returned an order as the blouses were not suitable, a refund was authorised but 5 weeks later I still havn’t received any money. I have made numerous phone calls and sent emails but no communication at all. This is the worst customer service I have ever come across . Would never buy anything from them again”

Posted 3 months ago

“As an online retailer this company is extremely efficient at taking orders, dispatching the same after swiftly taking payment. However, should there be the need to return a purchase, this is when the returns policy fails. Even though the returned item is confirmed received The House of Bruar seem most reluctant to release refund monies without the need for the consumer seeking the assistance of PayPal or credit cards companies. Therefore it would be most foolish to trade with this company without protecting your method of paying for the goods. Be aware of this retailer.”

Posted 3 months ago

“My elderly aunt paid a premium postage charge and ordered a birthday gift for a November date. The gift has still not arrived. My aunt in her late 80s, who is very articulate, intelligent ordered the gift over the phone as she does not use on line technology. She has telephoned the company numerous times...still no gift, some customer support staff were rude and unhelpful. At no point has she been offered any compensation for inconvenience. She has never had an apology and she is still out of pocket!!!! What sort of company is this???? It has an evident disregard to its elderly customers. Absolutely appalling service, dishonest and disrespectful.”

Posted 3 months ago

“First order arrived quickly. Had to return 1 item to exchange for different size. No refund, no shipping of second order but credit card was charged for all 4 new items. One item not available until spring. No one responds to numerous emails. Chat can’t see order or do anything. It’s a large order. Very disappointed and still waiting. Nice products but 0 customer service. USA customer.”

Posted 3 months ago

“Trying to get a refund from this company I have all the receipts and tracking since December 4th but not one word from them, I have enlisted PayPal but still no joy. The item, a coat for £450.00, was returned with another item, the cardigan has been refunded BUT NOT THE COAT, if Bruar read this Why no refund disgusting treatment as I have been a customer for over 5 years, never again and certainly will not recommend”

Posted 3 months ago

“Still awaiting a refund after 2 weeks??”

Posted 3 months ago

“No stars in fact. I returned two items and have only been refunded for one as they say that was all that was in the parcel. They say they have camera evidence but are refusing to send it to me. Meanwhile keeping my £60”

Posted 4 months ago

“I have returned a gilet that was too big for me (at a cost to myself) & 4 weeks later I am still waiting for my refund. I have emailed them many times & have had no response. Luckily I paid through paypal so have opened a case against them. It is so very disappointing as I have visited the shop many times over the last 20 years but their on line service leaves a lot to be desired. Won't be using it again!”

Posted 4 months ago

“Everything! From sending the parcel with the worst delivery service ever To Evri loosing the watch To having to call yourselves at least 6 times to no avail To finally being told that the parcel was list and I am now awaiting a refund as the watch had sold out.”

Posted 5 months ago

““Buyer, beware.” This company charges for returns, basically they are not offering a mail-order service. Which is very disappointing. I feel the marketing team should make people aware that they do not give free returns. Or maybe this is part of their marketing ploy. The end result is of course is that I won’t ever be doing any business with house of Briar again, As I feel I’ve been scammed. I returned the products at a cost of £7. This was to send, second class, as it would have cost me considerably more to insure the contents worth £470. To be honest it’s not about the money it’s about the principle of the thing. There are many companies supplying similar quality products online. I suggest any customers who like tweeds and country attire look elsewhere. Lord Mark Durrant”

Posted 6 months ago

“I was trying to place an order online, but Bruar’s website had an issue. It’s 2 weeks ago now. Phoned several times. Been blatantly lied 🤥 to that someone had phoned and left me a vm, but the Advisor couldn’t tell me what the message was!!! Still unresolved. Even emailed the Director, you guessed……. No reply or even acknowledgment. Bitterly disappointed 😔”

Posted 7 months ago

“Poor packing trousers unwrapped with bits of lint on them evidently been worn before ? Wrote an email didnt reply. Sent an item back didnt contact me to say they were sending a refund eventually Couldn't care less attitude . Avoid.”

Posted 1 year ago

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The House of Bruar is rated 2.1 based on 99 reviews