House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,506 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe you have asked me to write a review. You failed to deliver my order and are refusing to acknowledge that fact. I will never buy from you again or recommend your company. Awful customer experience.”

Helpful Report

Posted 1 year ago

“At last received my slippers Need to return Please advise how to return goods.”

Helpful Report

Posted 1 year ago

Hi Marlene, Thank you for the review and I am sorry to hear this, there have been some delays due to the Royal Mail Industrial Strikes, so I do apologise for the delay here. I have looked into this for you and can see they have now been delivered; I do hope you now have your slippers. Please do let us know if you need any further assistance, once again I am sorry for the inconvenience caused and we do appreciate your support and patience with the strikes. Kindest Regards, Sonal.

Posted 1 year ago

“Rubbish, don’t waste your money. Cardboard heel support is wafer thin so slippers collapse when trying to put on.”

Helpful Report

Posted 1 year ago

“I haven't received them yet. When will they be delivered?”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry for the delay in receiving your order. Royal Mail does have some internal delays due to the Industrial Strikes, but I would expect this to arrive shortly, the tracking was last updated today, 08/09. Please kindly allow a few more days for delivery and we do appreciate your support and patience with the current strikes. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Ridiculous returns policy - had to return a pair of slippers will only issue a credit note. Had to return the other slippers I had ordered in order to avoid loosing my money. Customer service poor and rude. Will never use again”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased. Unfortunately, we were unable to issue a refund as the item was returned outside our already extremely generous returns period. Our 30-day returns period is more than double the minimum of 14 days, as we do recognise that sometimes a bit more time is needed to arrange things. We offered to accept the pair back in return for Store Credit as we do wish to provide a suitable alternative to a refund. I am sorry for any inconvenience this may have caused. Kindest Regards, Sonal.

Posted 1 year ago

“I needed a size 9 (EUR 43) and these were no more than a 7/8 Really disappointed I have returned them”

Helpful Report

Posted 1 year ago

“Andover has the hardest heel for a slipper. I was expecting the heel to be a softer material with some bounce - something lightweight and gentle on the foot. Instead its heavy and thonks down, reverberating in your foot bones. There is no internal cushioning. so instead of something soft you feel like you're walking barefoot on a pavement. I bought a pair of gel insoles for it - still too hard. then a pair of cushioning insoles - so i've spent an extra £12 on insoles and still the slipper is clunky. you expect comfort from a slipper.This is NOT recommended”

Helpful Report

Posted 1 year ago

“I ORDERED WHAT I THOUGHT WERE EXTRA WIDE SLIPPERS.MY FOOT WOULD NOT GO IN AT ALL IF THEY WERE WIDE FIT I STAND NO CHANCE OF BEING ABLE TO HAVE A PAIR OF SLIPPERS. I HAVE RETURNED YET ANOTHER 2 PAIRS BACK TO YOU.”

Helpful Report

Posted 1 year ago

“I still haven't received them”

Helpful Report

Posted 1 year ago

Dear Leah, Thank you for the review and I am sorry to hear this. I have booked this in with Royal Mail today for redelivery on your behalf. The parcel appears to have been stuck for a while so I am hopeful this will get it moving again. The confirmation of the redelivery has been sent to your email address and please do let us know when you have the parcel. I do apologise for the delay and any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Wrong slippers sent and no option to tick for this reason on returns I had to write it on dispatch note so they didn't deduct a returns fee. Having said this they were very friendly on the phone.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear you received a different pair. We have spoken to you in regards to this situation and have since issued you with a full refund for the order. Please accept my sincerest apologies for the inconvenience caused and do let us know if we can offer any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“this website company is not reliable for refunds !”

Helpful Report

Posted 2 years ago

Dear Marie-Laure, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“They look lovely but I sent them back, because I need a size larger. I have not heard since?”

Helpful Report

Posted 2 years ago

Dear Robina, Thank you for the review and I am sorry to hear the pair did not fit as expected. We have spoken to you via email in regards to this and sent out the exchange pair in the next size up. I do hope the larger size are a more suitable fit and please do let us know if you need any further assistance. Kindest Regards Sonal.

Posted 2 years ago

“Ordered 2 pairs of slippers for my partner and sent one back. Took days to get return acknowledgement and then days since then but still no refund, despite having contacted them several times. Very poor service levels and I would definitely be put off using them again or recommending them.”

Helpful Report

Posted 2 years ago

Dear Isla, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I sent for two pairs of slippers as unsure of sizing. Both pairs were far two small and very narrow. I tried several times to print a return label as nt provided. It cost £11.15. To return slippers. I won’t be using or recommending this firm again”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear this, at present, because we offer free delivery we cannot accommodate free returns. We do provide every customer with the opportunity to purchase a prepaid returns label with their order for £1 extra to make returns as easy as possible, we also allow one free exchange per order. Please accept my apologies for the inconvenience caused here and if you do choose to shop with us again in the future, it is always worthwhile buying just one returns label which covers the full order. Kindest Regards, Sonal.

Posted 2 years ago

“No details of how to return items, do not respond to emails and telephone lines closed on normal working day (30 Dec??) sorry it all feels very amateurish.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear you were unable to find the returns information on the website. I can confirm we did respond to your initial email query within 1 working day with full instructions on how to return the order. Apologies, our phone lines closed on Christmas Eve and are due to open again from 04/01, we have got the revised hours available on the website so our customers are aware of this during the festive period. I do hope we have now explained how to return the order, you are more than welcome to give us a call when the phone lines open again if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“I would love to review the product but it has failed to arrive and now too late to take over to the recipient for Xmas. Ordered on 8 Dec; apparently dispatched on 9 Dec; it is now the 19th, with no information on tracking provided.”

Helpful Report

Posted 2 years ago

Dear Kate, Thank you for the review, I am pleased that you have now received the order. You are more than welcome to return the pair for a refund as per the email we have received from you. Please accept my sincerest apologies for the inconvenience caused and I do hope you had a lovely festive period. Kindest Regards, Sonal.

Posted 2 years ago

“Just withdrew from the checkout process as 'Date of Birth' was a mandatory field!! Bought from a competitor instead.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for the review and I am sorry to hear this. The date of birth request is a Klarna requirement, as Klarna is our gateway for all debit/credit card payments all orders automatically qualify for this check. This is a service we offer whereby the customer can pay for the purchase at a later date if they choose to and one of the requirements for that is that Klarna request you provide your date of birth. We do not receive this information and our systems do not store the date of birth for our respective customers. I am sorry for any inconvenience caused or if you found this request to be offensive in any manner, we did not mean to offend or make you feel uncomfortable. We do appreciate you providing us with the feedback as we are always looking for ways to improve the shopping experience for our customers. Once again I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Advertised as wide which THEY ARE NOT VERY NARROW. i WANT TO RETURN THEM FOR A REFUND BUT MY EMAILS ARE IGNORED”

Helpful Report

Posted 2 years ago

Dear Sylvia, Thank you for the review and I am sorry to hear you are displeased. If you are wanting to return or exchange the pair, please get in touch with us and we will guide you through the very simple process. We have not had any previous communication from you, our email address is info@houseofslippers.co.uk and you can speak to us on 0116 326 0609. Alternatively, our very detailed returns policy is available on the website under Returns Information. I am sorry for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Faulty and had to send back Still waiting for a replacement”

Helpful Report

Posted 2 years ago

Dear Alisa, Thank you for the review, just to clarify, you sent the initial order back for inspection and the fault was confirmed. We did send you a replacement pair but you were not entirely satisfied and we have since issued you with another prepaid returns label so the pair can be returned. Given the circumstances, we will issue your refund as soon as we have processed the return of the second pair. Please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Ordered a pair of slippers as a Christmas gift. They arrived in a very damaged box, which someone had attempted to repair with cellotape. I emailed to ask if I could have a replacement box for the gift and have had no response at all. Very disappointing customer service.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear this has happened, we would never knowingly send out an item in a damaged box so we are investigating the matter with our colleagues in warehouse to avoid a situation like this in future. I have also checked for previous communication and we have not received any requests regarding this which is why you have had no response. Please accept my sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

House Of Slippers is rated 4.7 based on 7,506 reviews