House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,506 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned this item because it was faulty and I have received a refund. Padding in the sole had an inch gap which meant they were very uncomfortable to wear.”

Helpful Report

Posted 1 year ago

Dear Sarah, Thank you for the review and I am really sorry to hear this, we have since received the pair back and are currently looking into the issue you raised with the pair. We will be sure to contact you via email with a further update as soon as possible and once again, sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I did return slippers for exchange size and now no slippers no money”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear this, I have looked into this and can confirm we did receive the return and your request for an exchange on the dispatch note but then had further contact with yourself whereby a refund was requested. This has been refunded for you as per your most recent request, please do let us know if you need any further assistance and I do apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Order has still not arrived!”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 12/01, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Placed an order for a pair of slippers on 13/12/22. Ticked the box to also order a prepaid returns label for £1. Invoice received and I had been charged for 2 prepaid returns labels. Emailed House of Slippers asking them to refund one of them. Reply received from Misbah 14/12/22 advising order already dispatched with 2 prepaid returns labels so no refund. Slippers received 15/12/22 with just one prepaid label. Emailed House of Slippers to again request a refund of £1. No reply. No refund. I will not use this company again.”

Helpful Report

Posted 1 year ago

Dear Dawn, Thank you for the review and for taking the time to speak to me today, I am sorry to hear this. We will of course refund the additional returns label for you and this has been passed to our refunds department. Please do let me know if I can help with anything else and once again I am sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Might be able to write a review if goods where ever received”

Helpful Report

Posted 1 year ago

Hi, Thank you for the review and I am sorry to hear this, Royal Mail have marked this as delivered and confirmed the GPS is showing that this has been delivered to the correct location. As you are unable to locate the parcel, we have raised an official investigation with them as it has been marked as delivered. We will be sure to provide a further update as soon as possible and I do apologise for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“I have sent you an email on 20 December, this is what it said I have returned these slippers and been charged £14.29 on 20 December. I purchased them for £18.29 on 30 November. Therefore I have paid £32.58 for nothing. Please sort this out immediately or I will reporr this to MasterCard. Carole Pigott”

Helpful Report

Posted 1 year ago

Dear Carole, Thank you for the review and I am sorry to hear this, I have looked into this for you and can confirm we have processed your refund on 19/12/22 back to the original payment method. Your card provider will also be able to verify this for you, please can we kindly request this be rechecked as this has most definitely been refunded on our end. Please do let us know if you need any further assistance and I am sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Item never arrived”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for your review and I'm very sorry for the delay in receiving your order due to the Royal Mail strikes, the tracking has since updated to show the parcel was delivered on 31/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Can’t review the purchase because it’s never arrived, can only review the service I’ve received. I purchased slippers as a Christmas gift on 4/12/22. They were apparently shipped on 5/12/22. Despite a phone call on 16/12/22 when I was promised it would be looked into, I’ve heard nothing since, Christmas has been missed and slippers still not arrived. Not very good service. The goods tracker says they are still in the Stoke depot. The lady I spoke to on the 16th said she would E-Mail them. Regards, Nigel Roney”

Helpful Report

Posted 1 year ago

Hi Nigel, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered by DPD, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I still haven’t received my order that I placed in November very bad”

Helpful Report

Posted 1 year ago

Dear Annmarie, Thank you for the review and I am sorry to hear this, we have raised an official investigation with Royal Mail for a missing parcel and will be sure to have this resolved for you promptly. We will provide a further update as soon as possible and I do apologise for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“So annoyed - slippers arrived in a bag not box then despite packaging order slip and documentation saying beige I received pink slippers not beige!! Called up to complain and told nothing they can do return and order again, didn’t even offer to pay for next day delivery! Bad service.”

Helpful Report

Posted 1 year ago

Dear Evie, Thank you for the review and I am sorry to hear this has happened, please kindly return the pair with the prepaid returns label I have issued via email so we can rectify this for you promptly. Please accept my apologies for the inconvenience caused and feel free to email me back if you need any further assistance at all. Kindest Regards, Sonal.

Posted 1 year ago

“Ordered size 6 slippers came as a size 5 in a size 6 box.”

Helpful Report

Posted 1 year ago

Dear Eileen, Thank you for the review and I am sorry to hear this has happened, we will be more than happy to look into and rectify for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App quoting the order reference number and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Slippers were advertised as £14.99, but when I checked my Paypal statement, I had been charged £35 extra for postage. They replied to my email by saying that this was due to me choosing the Royal Mail option. This postage was not included on my final checkout balance. Leicester to S.Wales £35 Royal Mail?? Very deceiving and misleading. Ended up paying £50 for a pair of slippers.”

Helpful Report

Posted 1 year ago

Dear Deborah, Thank you for the review and I am sorry to hear this, I have looked into this for you and unfortunately, when the order was placed on the website you chose the Special Delivery by 9am option which is why the cost of postage was £35. At checkout all orders are confirmed with all prices shown, this would have displayed the contents of your basket and the delivery fee which you would have been asked to check before confirming the order and making payment. I have also checked the order confirmation and this is also confirmed on there which would have been emailed to you when the order was placed. The order was delivered as per the Special Delivery service selected via Royal Mail and within the specified time frame. Whilst I am truly sorry for the inconvenience caused here, we cannot refund the delivery cost and in no way have been misleading as all the information was provided at checkout. Once again, please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Hello I am sorry but I haven't received my slippers yet I realise this could be delayed if coming by postal service Can't really leave a review”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 16/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“My slippers have not arrived so my review is poor at the moment. Slippers should have been sent via other means with strikes going on.”

Helpful Report

Posted 1 year ago

Hi Olivia, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 10/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Asked for a review and have not yet received order.???????”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for your review and I'm very sorry for the delay in receiving your order due to the postal strikes, the tracking has since updated to show the parcel was delivered on 08/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I have'nt received them.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Never received item”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 09/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“It would have been nice to rate and write a review had I received my order but I am still waiting to receive it.I would suggest you change your couriers while the post office are having so many strikes”

Helpful Report

Posted 1 year ago

Hi Audrey, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched and the tracking has updated to confirm this is due for delivery today. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not received my order yet.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your review and I'm very sorry for the delay in receiving your order due to the postal strikes, the tracking has since updated to show the parcel was delivered on 16/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I would love to be able to write a review to say how much I love my UGG pj's however I've yet to receive them! After paying a premium price for delivery for RoyalMail Tracked 48 on the 26th of November I still don't have my order! As a result, won't be ordering again from house of slippers.”

Helpful Report

Posted 1 year ago

Hi Lauryn, Thank you for your review and I'm very sorry for the delay in receiving your order due to the postal strikes, the tracking has since updated to show the parcel was delivered on 12/12 as per the Standard Delivery option selected, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

House Of Slippers is rated 4.7 based on 7,506 reviews