House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,506 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think would be good if the returns label was sent with the original order! A paper label, especially for older customers without a printer!”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for the review and we do appreciate your invaluable feedback. If a prepaid returns label is purchased with the order then a physical copy is enclosed inside the parcel or we can always arrange for a QR Code to be emailed across if you are having any difficulties returning an item. I can confirm we have since received the return and this has been refunded for you, please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Asked to write a review on the product - still waiting for delivery!!!!!”

Helpful Report

Posted 1 year ago

Hi Gill. Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“We have yet to receive our order.”

Helpful Report

Posted 1 year ago

Hi Lindsey, Thanks for your review and I'm very sorry you have not received your order yet, it seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive. We kindly ask to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Xmas present”

Helpful Report

Posted 1 year ago

“Rather disappointed with these navy moccasins. The slippers themselves are comfortable but blue dye has transferred onto the light coloured carpet where my husband sits and stretches his leg out.”

Helpful Report

Posted 1 year ago

Dear Julie, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Warm and fair quality but I hate them . They look like those cheap boots the scruffy chavs wear . I’ll likely wear them if need put rubbish pot on a freezing night , other than that disappointed”

Helpful Report

Posted 1 year ago

“Ordered a size 6 slippers but they were very big and loose of my ankles and my feet were slipping out. Not a good fit”

Helpful Report

Posted 1 year ago

“Still haven't received the goods”

Helpful Report

Posted 1 year ago

Dear Phillip, Thank you for the review and I am sorry for the delay in receiving your order. Royal Mail does have some internal delays due to the Industrial Strikes. I can see this has now been delivered and we do appreciate your support and patience with the current strikes, apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“I ordered the wide size but I’m not so sure these ARE wide!!! They are very tight & although the label on the box said wide the slipper label said just ‘5’ which I initially thought was a mistake but after wearing them I now realise wasn’t!!!!! But I’ve worn the 1 pair now, thrown away the packaging & have the 2nd pair in the wardrobe ready for the charity shop!! I have a broken wrist at present( which is why I had to order online) but the minute Incan drive I’ll be off to get a pair of well fitting slippers !!!!!!”

Helpful Report

Posted 1 year ago

“Good delivery, terrible slippers. I may increase my rating when I receive my refund.”

Helpful Report

Posted 2 years ago

Dear Rebecca, Thank you for the review and I am sorry the pair were not to your liking. I can confirm we have since received the return and processed your refund. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Hello, I was really dissapointed with these slippers as the sizes came up very small. I ordered a pair of slippers in my partners size but they were too small, so I ordered a second pair in a bigger size, they were also too small. Gutted as the slippers themselves were exactly what I was looking for.”

Helpful Report

Posted 2 years ago

Dear Jodie, Thank you for your review. I'm very sorry to hear that the item's not suitable. You are welcome to return the item for a refund if need be. Please find returns information through this link: https://www.houseofslippers.co.uk/returns-i190 Different brands can fit differently, so you may wish to try an alternative brand to Polo Ralph Lauren to get a better fit. Kind regards, James.

Posted 2 years ago

“I ordered 10 slippers out of which 3 slippers not the righ size I requested for my children!! Same happened before! It seems that if the size requested not available they give you any size!”

Helpful Report

Posted 2 years ago

Dear Salah, Thank you for the review and I am sorry to hear this has happened, unfortunately, we have no previous communication from yourself about this, we would have gladly looked into this with our colleagues in warehouse. We take Quality Control extremely seriously and would never send out a size that you have not ordered unless we have cleared this with you first, wherever possible if an item is out of stock we will do our utmost best to source a replacement pair and contact you prior to dispatch. Please accept my sincerest apologies for any inconvenience caused and do let us know if you need any assistance. Kindest Regards, Sonal.

Posted 2 years ago

“received on time, however box is very damaged so i am not impressed at all! doesn't look good now for christmas present”

Helpful Report

Posted 2 years ago

Dear Laura, Thank you for the review and I am sorry to hear this, we would never knowingly send out an item in a box that is below par & occasionally they can get damaged in transit. Please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Slippers I got were to big even though I ordered my size and I am not happy to have to pay for my returns on the slippers the returns should be free not happy”

Helpful Report

Posted 2 years ago

Dear Stamatina, Thank you for the review and I am sorry to hear you are displeased. Whilst we do offer free shipping, we currently do not offer free returns, we do however allow one free exchange per order. We offer the easy returns service whereby you pay £1 for a prepaid returns label to make any returns as easy as possible. We do continuously monitor this situation but the general feedback from our customers is that this is a service they like because it means they can shop knowing the returns are taken care of with that £1 prepaid returns label. If you are wanting to return or exchange the pair, please get in touch with us via email or telephone and we will guide you through the very simple process. Please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“No free returns, which for people living on benefits (as many disabled people are) can be an unexpected cost. The returns process is very difficult to understand. If you go to customer services, it points you to buying a returns label for £1, which goes up to £3.50 at the checkout. This, is not the right way to send an item back! Most confusing.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased. Whilst we do offer free shipping, we currently do not offer free returns, we do however allow one free exchange per order. We offer the easy returns service whereby you pay £1 for a prepaid returns label to make any returns as easy as possible. We do continuously monitor this situation but the general feedback from our customers is that this is a service they like because it means they can shop knowing the returns are taken care of with that £1 prepaid returns label. If you are wanting to return or exchange the pair, please get in touch with us via email or telephone and we will guide you through the very simple process and I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Item was too small. Cannot find any way on the website to return item. Printing on website very small and as for the despatch note …I had to get a magnifying glass out. I am disappointed with this company and will not be recommending. I could not find how to return item and therefore unable to answer questions about”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear you are displeased. If you are wanting to return or exchange the pair, please get in touch with us via email or telephone and we will guide you through the very simple process. Alternatively, our very detailed returns policy is available on the website under Returns Information. I am sorry for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Will not order again. Didn't realise that you have to order a return slip when you purchase a produce. The return process if you don't do that is laborious and not worth the trouble.”

Helpful Report

Posted 2 years ago

Dear Rhona, Thank you for the message and I am sorry to hear you are displeased. Whilst we do offer free shipping, we currently do not offer free returns, we do however allow one free exchange per order. We offer the easy returns service whereby you pay £1 for a prepaid returns label to make any returns as easy as possible. We do continuously monitor this situation but the general feedback from our customers is that this is a service they like because it means they can shop knowing the returns are taken care of with that £1 prepaid returns label. If you are wanting to return or exchange the pair, please get in touch with us via email or telephone and we will guide you through the very simple process. Kindest Regards, Sonal.

Posted 2 years ago

“Disappointed on one slipper the Velcro looked as tho the machine had not stitched it and I had to hand sew it myself , couldn’t send them back as they were urgently needed for my elderly mum in a nursing home and needed that day hence choosing next day delivery”

Helpful Report

Posted 2 years ago

Dear Gail, Thank you for the review and I am so sorry to hear this. We would have been more than happy to look into this for you, had you got in touch with us but I can appreciate you needed them urgently. If you have any further issues with the slippers please do get in touch and we will be more than happy to help in any way we can. Please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Slippers did not fit had to return them for a refund”

Helpful Report

Posted 2 years ago

Dear Victoria, Thank you for the review and I am sorry to hear the slippers did not fit as expected. I can confirm we have since processed your refund and once again please do accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Sent back far too small and not wide enough. Im a four and ordered 5”

Helpful Report

Posted 2 years ago

Dear Jane, Thank you for the review and I am sorry to hear the slippers did not fit as expected. I can confirm we have since processed your refund and once again please do accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

House Of Slippers is rated 4.7 based on 7,506 reviews