House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,506 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received this item”

Helpful Report

Posted 4 months ago

“NEVER BUY FROM THIS COMPANY AGAIN!! I sent back 3 pairs of slippers for my elderly mother, and they only refunded me 1 pair - absolutely shocking a company can get away with this! I had proof of weight of postage 1380 grams that’s not 1 pair - very dishonest”

Helpful Report

Posted 4 months ago

“Haven’t received them”

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Posted 4 months ago

“I am still waiting for my refund.”

Helpful Report

Posted 5 months ago

Dear Jane, Thank you for the review and I am sorry for any delay in processing your returned order, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 5 months ago

“The slippers look great but unfortunately are the most uncomfortable footwear I've ever put on my feet. The insole design is truly awful and I can't believe they are for a men's slipper, they don't give my feet any support where it is needed. I've pulled the foam out from under the insole and this has improved the comfort. Sorry but I can't recommend them.”

Helpful Report

Posted 6 months ago

“Returned slippers-colour of each slipper did not match each other! Is there no checking before being sent out or is that because they're cheaper than elsewhere!!!”

Helpful Report

Posted 6 months ago

Hi Norman, Thank you for the review and I can only express how sorry I am about this. Our warehouse team do their best every day but it looks like this one slipped past them, this has been raised internally so we can avoid this in future. We have since receive the returned pair and issued you with a refund as requested, once again, my sincerest apologies for the inconvenience caused. Best regards, Sonal.

Posted 6 months ago

“Sent wrong size i ordered size 12 and I got size 10”

Helpful Report

Posted 7 months ago

Hi Hannah, Thank you for the review and I can only express how sorry I am about this. Our warehouse team do their best every day but it looks like this one slipped past them, this has been raised internally so we can avoid this in future. We have since spoken to you directly and issued a prepaid returns label to return the pair you have received, we will be sure to rectify this promptly and send out the correct size. Please accept my sincerest apologies for the inconvenience caused. Best regards, Sonal.

Posted 6 months ago

“I still haven't received what I paid for. Waited a month since placing the order.. and have just been resent the parcel with the same size slippers I sent back! Very frustrating. I have now spent more money on returns than actually getting a pair of slippers that fit. If I could leave 0 stars I would.”

Helpful Report

Posted 7 months ago

“Excessive emails I had to block the sender - I got to check out then changed my mind and had 12 chasing emails within an hour!!!!!!!! Felt abused”

Helpful Report

Posted 8 months ago

Dear Customer, Thanks for your review and feedback, we appreciate your taking the time to let us know about your experience. We apologise if you felt we sent excessive emails and understand how it can feel intrusive, we will be sure to review procedures and once again thank you again for your valuable feedback. Apologies for the inconvenience caused here. Regards, Sonal.

Posted 7 months ago

“The slippers were very nice ,but although they were wide they were too tight for me. I have returned them this week. They was no instructions for return or a form to fill in, so I hope they have gone to the correct place. Maureen Perry TQ139QU no”

Helpful Report

Posted 9 months ago

Dear Maureen, Thank you for the review, I am sorry to hear the pair did not fit as expected and there were no return instructions enclosed. I have looked into this for you and we have no record of the return at present but I will check again on Monday and give you a telephone call so we can put your mind at rest about the return. Sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 9 months ago

“Sent wrong colour ordered pink but got beige.”

Helpful Report

Posted 10 months ago

Dear Customer, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to rectify this for you. Please can you kindly contact our Customer Services department via email or telephone so we can resolve this for you? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 10 months ago

“After a couple of wearing, they have stretched and are now too big. Very disappointing and waste of money.”

Helpful Report

Posted 10 months ago

Dear Helen, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 10 months ago

“Just unsubscribe me”

Helpful Report

Posted 11 months ago

Hi Peter, Thank you for the review and I am sincerely sorry to hear this, I have requested you be removed from our mailing list. If you wish to no longer receive emails, please kindly click the 'unsubscribe' button at the bottom of the next such email you receive from us and your details will be removed. Please feel free to get in touch if you need any further assistance and once again I do apologise for any inconvenience caused here. Kindest Regards, Sonal.

Posted 11 months ago

“Not good - not wide enough, bad shape.”

Helpful Report

Posted 11 months ago

“I thought they were a bargain when they arrived very comfortable and cosy. Unfortunately after a week or two the back seam split on on of them. I’ve tried to upload a photo but don’t think it’s worked.”

Helpful Report

Posted 1 year ago

Dear Maggie, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“The company is quick in sending items and that is satisfactory, but very slow in refunding money to you. Despite a promise to do it within 7-14 days, I am still waiting 16 days later and got this message. 'As I'm sure you can imagine, we receive hundreds of returns a day to process refunds for and this can take some time to work through. Rest assured we are working round the clock to ensure we can refund returns as quickly as possible.'”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Not g fit and over 2 weeks since I returned them still no refund”

Helpful Report

Posted 1 year ago

Dear Jillian, Thank you for the review, am sorry to hear the pair did not fit as expected and for any delay in processing your refund. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Unfortunately the slippers purchased had to be returned as they were badly made.”

Helpful Report

Posted 1 year ago

“Terrible refund policy 7-14 working days, 16 days later still no refund. SHOCKINGLY BAD ! AVOID”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has been refunded for you. We thank you for your patience, please do get in touch if you have any further questions and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Very disappointed with awful service. Went on for weeks and ended up with nothing. I'm surprised you have the nerve to ask me. These were ordered as a Christmas present for goodness sake! Plus: we did not order "mule" slippers”

Helpful Report

Posted 1 year ago

Dear John, Thank you for the review and I am sorry to hear this, I have looked into this for you and if I may, I would like to further explain. Your initial order was placed on 02/12/22 and delivered on 08/12/22 as per the Standard Delivery you chose and this was then returned back to us due to a sizing issue, we have processed the refund for you. A further order has been placed on our website on 02/02/23 for a pair of Mule Slippers, which have been dispatched for you and delivered. Has this review been left in error? Please do get in touch if you need any assistance and I am sorry for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

House Of Slippers is rated 4.7 based on 7,506 reviews