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House Of Fraser Reviews

3.0 Rating 7,447 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,447 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 24th October 2023

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no customer service at all . No contact number to contact anyone . I ordered on 4th of October and still waiting for order there are no updates what so ever. House of fraser is acting like fraud small companies where they take money and there is no one you can reach for any problems . Delivery charge is horrendous aswell I can't believe having all those high quality brands and they act like some guy opened company in India. I will 100% avoid house of fraser from now on”

Posted 5 months ago

“One day after I receive an email that my order was shipped, they email me saying my order was returning and NO ANY EXPLANATION! I want my money back!”

Posted 5 months ago

“House of Fraser I’ve Dm you and you have done nothing to help me 😡 paid £160 for a bag that hasn’t arrived, you sent me a form now nothing! I’ve sent 6 emails and 4 messages on here on dm”

Posted 5 months ago

“Missing items in my order and other hoodie has security tag left on”

House Of Fraser 1 star review on 26th October 2023

House Of Fraser 1 star review on 26th October 2023

Posted 5 months ago

“I wanted to place an order for 4 designer coats , I couldn't decide which ones I wanted to keep and wanted to know the charge it would be to return unwanted items, tried every which way to SPEAK with a customer service advisor to no avail, reading all these reviews I've now changed my mind and WILL NOT be ordering anything from house of frazer. Shame on you for your lack of customer service support.”

Posted 5 months ago

““There is no customer service at all . No contact number to contact anyone . I ordered on 14th of October and still waiting for order. It’s been with Evri and not moved for days. assumed lost. Updates shocking and requested refund but being ignored House of fraser is acting like fraud small company where they take money and there is no one you can reach for any problems . I will 100% avoid house of fraser from now on. They then said I could cancel my order if I didn't want to wait an indefinite time for my order to arrive. I agreed to have my order cancelled. Still nothing”

Posted 5 months ago

“I ordered a maxmara coat and a timberland puff jacket. I had to return them because They didn’t fit. They did not refund me because the items were changed during transport or warehouse. God knows what happened. They can’t investigate and issue me a refund. This is so outrageous and disrespectful. I was a regular customer and I just lost £530 in order. I am so sad and disappointed.”

House Of Fraser 1 star review on 24th October 2023

Posted 5 months ago

“Ordered on 08/10. Was given delivery estimate of 14/10. That date passed and had no contact from them. When I finally managed to contact customer services they told me the item I ordered was not in stock and they had no idea when it would be. Despite this, the item was still available on their website. They then said I could cancel my order if I didn't want to wait an indefinite time for my order to arrive. I agreed to have my order cancelled. 5 days later I receive an email from Evri saying they are awaiting my order from HoF. I contact HoF and ask why my order hasn't actually been cancelled. They then tell me orders cannot be cancelled as they are packed and dispatched as soon as I place the order! I told the agent to actual read the email thread and see that I had been told to cancel the order last week. They then say it wasn't done and they will do it. They didn't. Today Evri delivered my order to the wrong address. HoF had put the wrong house number on the address label. Luckily it only went to my neighbour. I contacted HoF again and about this and asked about complaints process. Gave me another generic copy and paste answer that showed they hadn't actually read my email and rudely told me that if I don't like the service I can just report them to the 'authorities'! Absolutely outrageous treatment from this company. Avoid at all costs. I will make sure no one I know ever shops here again.”

Posted 5 months ago

“You sell premium quality designer goods yet your customer service is beyond appalling.....I am escalating my complaint. Non delivery of goods, over- charging...5 days when I paid for next day delivery & the list goes on! Out of a £400 order, I am £100 out of pocket! More like House of Scam! After 20 years customer loyalty, I will take my money elsewhere! Avoid! Avoid! Avoid!!”

Posted 5 months ago

“There is no customer service at all . No contact number to contact anyone . I ordered on 4th of October and still waiting for order there are no updates what so ever. House of fraser is acting like fraud small companies where they take money and there is no one you can reach for any problems . Delivery charge is horrendous aswell I can't believe having all those high quality brands and they act like some guy opened company in India. I will 100% avoid house of fraser from now on”

Posted 6 months ago

“Ordered several items totalling over £140, half were missing from the parcel and I identified the exact missing items with images of the parcel contents. HoF customer service will not help because they claim the items were in the parcel. They were not! I have never had an issue like this before. I want to put this review on here so no one orders from them and loses money like I have. I'm severely disappointed by the whole process and never shopping with HoF again.”

Posted 6 months ago

“4.99 for delivery which of course I don't mind, but having to send back also costs 4.99. That's just short of £10 for nothing. Ridiculous!”

Posted 6 months ago

“great online store, I shop with them since 2015 and never had problems. nice range of goods and attractive prices (just wait for the proper time to buy). the only rather minor issue is that HOF doesn't always have the correct sizing information regarding unfamiliar brands, but you have the entire internet on your disposal don't you?”

Posted 6 months ago

“My parcel never arrived, after reporting it and completing forms and declarations I still have neither the parcel or the money. Disgraceful customer care from such a huge company. Avoid if you would like to save yourself disappointment. Ps. Nobody even replies now to my emails No”

Posted 6 months ago

“My parcel , despite paying extra for quick delivery, was left outside the wrong house. No attempt to ring the bell just abandoned on the front garden. The house is vacant presumably someone walking passed stole it. These things happen but there is no way of contacting anyone at House of Fraser. No phone numbers, just AI bots and automated emails.”

Posted 6 months ago

“Worst customer service. I'm waiting for a refund but can't even get a reply from customer service. I am now out of pocket it's awful. I will never shop with you or recommend you to anyone”

Posted 6 months ago

“I've been waiting for a refund since 28th September. Emailed everyday. No response for past 10days. Then I messaged on Messenger, Jan! You've already responded and then stopped!”

Posted 6 months ago

“Shocking, lying thieves who will take your money but won't deliver the goods. No phone number and no way to complain. Mike Ashton (or his son) are scum.”

Posted 6 months ago

“Do not buy from them! They are a scam! They have not delivered items and I’ve been ignored for 3 weeks now! They WILL take your money and you will never hear from them again They ask you to review their service and when I did they rejected my review! Buyer beware!”

Posted 6 months ago

“SCAM COMPANY. DO NOT ORDER They take your money say they have shipped and the courier company say they don’t have the product. Them after multiple emails and the threat of trading standard they responded. They had the bare cheek to refund the money but not the shipping charge. NEVER OREDER FROM THEM”

Posted 6 months ago

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House Of Fraser is rated 3.0 based on 7,447 reviews