Hotels Reviews

3.91 Rating 24 Reviews
67% of reviewers recommend Hotels
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About Hotels: is a leading provider of hotel accommodation worldwide, offering reservation services through its own network of localised websites. The site is available in 18 languages and offers over 140,000 hotels worldwide from independent and major chain hotels as well as self-catering to B&Bs in more than 16,000 destinations.

0207 1366 278

10440 North Central Expressway, Suite 400

Hotels & Accommodation
Hotels & Accommodation

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"Delicious, dedicated staff and fantastic service."
Posted 7 months ago
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"They didn't make me happy at all! They confirmed a bed and breakfast booking for me and my party of three others, sent us confirmation of booking, but failed to tell us until two days later that the booking wasn't actually OK and there was no room at the B & B. This left us having to make an emergency booking at another place at double the cost. Not satisfactory!"
Posted 8 months ago
"Help and easy to use. Very informed email confirmation with helpful details provided of the local area."
Posted 9 months ago
"Amazing customer service, great loyalty scheme, easy to use website and generally just find it really great!"
Posted 10 months ago
"Really easy to use and the free nights are a great reward"
Posted 11 months ago
" is fine until you actually need to change or cancel something. A mere couple of hours after making a booking and realizing I had chosen the wrong dates, I went back to try and fix the reservation and got launched into an almost comical (if it weren't so expensive) back and forth between, who claimed to be unable to reach the hotel to get approval to change the reservation, and the hotel itself (whom I called to see if I couldn't get ahold of them) who told me that did not need to call them to process any changes and that because I had booked through them, they were unable to make any changes on my behalf (which is fair enough). Called immediately after speaking with hotel, and they claim they still can't get ahold of the hotel that I was just on the phone with. If I had two phones, I could probably have still have been on the phone with the hotel at the same time as being on the phone with the operator. Instead, I am told by the agent that he's going to cancel my reservation and then try to escalate it within his group, which can ONLY be done if the reservation is canceled FIRST. I am pretty sure that they are going to charge me fully for the canceled reservation at this point and blame the hotel, who claims they should not need to be involved in the cancellation or fees. Using has perhaps single-handedly ruined my honeymoon because this simple and honest mistake that blossomed into being charged full price for absolutely nothing (and poor service to boot) means that I need to cut other things out of the budget that we were really looking forward to. Do yourself a favor and avoid where possible, although they're such a monopoly at this point that I realize that's difficult to do, so at the very least, triple-check everything before booking with them, because heaven help you if you need any kind of help or modification!"
Posted 1 year ago
"They have always provided excellent service when I have had any difficulty and check in and out instructions for apartments are excellent."
Posted 1 year ago
"Great customer service."
Posted 1 year ago
"Simple to use website & app. My now go to hotel booking app."
Posted 1 year ago
"Booking my business accomodation every week with them, easy and quick, reward nights are a great bonus, and book through Quidco to make even better savings."
Posted 1 year ago
"Done a usa road trip. Booked five hotels with them. Everyone was hassle free on arrival and room type as promised"
Posted 1 year ago
"Booking process is so easy and quick. Always help with bookings and changes even if cancellations/changes aren't permitted."
Posted 1 year ago
"This company does not exclusively have the best offers but often does and combine this with a free night earned for every 10 nights booked you are looking at a real competitor in the hotel booking market. The smartphone app and general website work well and choice making is simple."
Posted 1 year ago
"Always offer great reviews to help you make the right choice!"
Posted 1 year ago
"everything! Having paid for the Hotels .com vouchers with Tesco's clubcard points. . The initial information in the email was poor, I selected the hotel I wanted where I had stayed before , from the link from Tesco's email. Only to discover the hotel and two alternatives which I wanted was not available through the promotion scheme. Website very unhelpful and took ages to show me the correct hotels. that I could use. The telephone support was Indian based and just useless. Just not a good feeling American shyster trickery rather than good service."
Posted 1 year ago
"decent price"
Posted 1 year ago
"website is good"
Posted 2 years ago
"Always found booking on straightforward and easy. The reward scheme and getting a free night is my main reason for sticking with them over others. Also most of the hotels have loads of reviews & photos so I don't need to mess about researching for hours on other sites to see what the place is really like."
Posted 5 years ago
Hotels is rated 3.91 based on 24 reviews

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