Hotels Reviews

3.76 Rating 19 Reviews
63% of reviewers recommend Hotels

How would you rate Hotels?

Your Rating
Tell us how Company made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
(optional)
What's your email?
We need your email address to verify that your review is genuine

BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

17 reviews
Review and raise up to £2.00
Stephanie
Hotels.com is fine until you actually need to change or cancel something. A mere couple of hours after making a booking and realizing I had chosen the wrong dates, I went back to try and fix the reservation and got launched into an almost comical (if it weren't so expensive) back and forth between Hotels.com, who claimed to be unable to reach the hotel to get approval to change the reservation, and the hotel itself (whom I called to see if I couldn't get ahold of them) who told me that Hotels.com did not need to call them to process any changes and that because I had booked through them, they were unable to make any changes on my behalf (which is fair enough). Called Hotels.com immediately after speaking with hotel, and they claim they still can't get ahold of the hotel that I was just on the phone with. If I had two phones, I could probably have still have been on the phone with the hotel at the same time as being on the phone with the Hotels.com operator. Instead, I am told by the agent that he's going to cancel my reservation and then try to escalate it within his group, which can ONLY be done if the reservation is canceled FIRST. I am pretty sure that they are going to charge me fully for the canceled reservation at this point and blame the hotel, who claims they should not need to be involved in the cancellation or fees. Using Hotels.com has perhaps single-handedly ruined my honeymoon because this simple and honest mistake that blossomed into being charged full price for absolutely nothing (and poor service to boot) means that I need to cut other things out of the budget that we were really looking forward to. Do yourself a favor and avoid Hotels.com where possible, although they're such a monopoly at this point that I realize that's difficult to do, so at the very least, triple-check everything before booking with them, because heaven help you if you need any kind of help or modification!

You've raised
£1.26 for charity!

Read & write reviews about Hotels in our app We'll donate to charity for every review written
Stephanie
"Hotels.com is fine until you actually need to change or cancel something. A mere couple of hours after making a booking and realizing I had chosen the wrong dates, I went back to try and fix the reservation and got launched into an almost comical (if it weren't so expensive) back and forth between Hotels.com, who claimed to be unable to reach the hotel to get approval to change the reservation, and the hotel itself (whom I called to see if I couldn't get ahold of them) who told me that Hotels.com did not need to call them to process any changes and that because I had booked through them, they were unable to make any changes on my behalf (which is fair enough). Called Hotels.com immediately after speaking with hotel, and they claim they still can't get ahold of the hotel that I was just on the phone with. If I had two phones, I could probably have still have been on the phone with the hotel at the same time as being on the phone with the Hotels.com operator. Instead, I am told by the agent that he's going to cancel my reservation and then try to escalate it within his group, which can ONLY be done if the reservation is canceled FIRST. I am pretty sure that they are going to charge me fully for the canceled reservation at this point and blame the hotel, who claims they should not need to be involved in the cancellation or fees. Using Hotels.com has perhaps single-handedly ruined my honeymoon because this simple and honest mistake that blossomed into being charged full price for absolutely nothing (and poor service to boot) means that I need to cut other things out of the budget that we were really looking forward to. Do yourself a favor and avoid Hotels.com where possible, although they're such a monopoly at this point that I realize that's difficult to do, so at the very least, triple-check everything before booking with them, because heaven help you if you need any kind of help or modification!"
Helpful Report
Posted 2 weeks ago
Charlotte Kula-Przezwanski
"They have always provided excellent service when I have had any difficulty and check in and out instructions for apartments are excellent."
Helpful Report
Posted 1 month ago
Anonymous
"Great customer service."
Helpful Report
Posted 1 month ago
Anonymous
"Simple to use website & app. My now go to hotel booking app."
Helpful Report
Posted 4 months ago
Mike Potts
"Booking my business accomodation every week with them, easy and quick, reward nights are a great bonus, and book through Quidco to make even better savings."
Helpful Report
Posted 6 months ago
Lotte B
"Done a usa road trip. Booked five hotels with them. Everyone was hassle free on arrival and room type as promised"
Helpful Report
Posted 6 months ago
Adrian Leek
"Booking process is so easy and quick. Always help with bookings and changes even if cancellations/changes aren't permitted."
Helpful Report
Posted 6 months ago
Mark
"This company does not exclusively have the best offers but often does and combine this with a free night earned for every 10 nights booked you are looking at a real competitor in the hotel booking market. The smartphone app and general website work well and choice making is simple."
Helpful Report
Posted 6 months ago
Pauline Inniss
"Always offer great reviews to help you make the right choice!"
Helpful Report
Posted 7 months ago
David Myles
"everything! Having paid for the Hotels .com vouchers with Tesco's clubcard points. . The initial information in the email was poor, I selected the hotel I wanted where I had stayed before , from the link from Tesco's email. Only to discover the hotel and two alternatives which I wanted was not available through the promotion scheme. Website very unhelpful and took ages to show me the correct hotels. that I could use. The telephone support was Indian based and just useless. Just not a good feeling American shyster trickery rather than good service."
Helpful Report
Posted 8 months ago
Mr. ALAN Bailey
"decent price"
Helpful Report
Posted 9 months ago
"9999999999"
Helpful Report
Posted 10 months ago
""
Helpful Report
Posted 10 months ago
"website is good"
Helpful Report
Posted 1 year ago
"Always found booking on hotels.com straightforward and easy. The reward scheme and getting a free night is my main reason for sticking with them over others. Also most of the hotels have loads of reviews & photos so I don't need to mess about researching for hours on other sites to see what the place is really like."
Helpful Report
Posted 4 years ago
Delivery
Information
Price
"Please be careful! I cancelled my prepaid hotel mid of August 2013 and directly became a mail that I will get my 950 EUR back immediatly on my credit card. Now it is October 8th and after several calls and 8 un-answered mails I still do not have my money back on my credit card. Only info I got was from 1 guy at the hotline who told me 2 weeks ago that there are some technical problems and he cannot tell me for sure when I get my money back. I WOULD NEVER AGAIN BOOK HERE, THINK TWICE"
Helpful Report
Posted 4 years ago
Anonymous User
Verified Buyer
"Do not buy the insurance when booking a room. I bought the cancellation insurance and had to cancel my reservation due to a family emergency. Guess what? They still charged me for the room."
Helpful Report
Posted 4 years ago
Delivery
Information
Price
"Booking.com are Rubbish at Customer Service and only interested in taking you cash. Owned by Americans and taking as much cash as possible is their only goal. Never use them go to Secret Escapes or Travel Zoo or something other than BOOKING.COM"
Helpful Report
Posted 4 years ago
"Verynice hotel"
Helpful Report
Posted 5 years ago
Hotels is rated 3.76 based on 19 reviews