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Host & Stay Reviews

4.2 Rating 606 Reviews

81 %

of reviewers recommend Host & Stay

Company Reviews

4.2

Based on 606 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

About Host & Stay:

A modern approach to holiday home management. At Host and Stay, our flexible, millenial approach to marketing your property will ensure your property reaches a growing global audience quickly and effectively.

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were staying in Harbour Cottage-Staithes, nice, little cottage, just few steps from harbour and next door to nice pubs and restaurants, cottage well equipped, however, not washing machine and not upstairs tv in, as described in facilities. No car park around, but big council or private parking to choice just 10mims walk...well the hill is hard, but let's have some exercise. You can park next to ( old butcher shop bay recommended)for drop off you stuff. In total...lovely, nice, cosy cottage, clean and with everything you need. Recommended”

“APPALLING CUSTOMER SERVICE Paid £400 + £25 insurance (non refundable) for a 2 bed property in Whitby over Easter weekend. No hot water for the entire stay. Reported this on the Sunday morning and was told to press a booster button on the wall - that didn't do anything (I'm not a qualified heating engineer). Was then told online to complete a complaint form. It's now 4 weeks later and many attempts to contact them and i have still not had a satisfactory response or any offer of apology or recompense. Keep receiving e-mails saying that someone will get back to me but they never do. Be warned before you book as i am left extremely disappointed and frustrated.”

“I paid a deposit of £250 and have been trying to get my deposit returned for over 10 days.”

“We had a very enjoyable four night break in Alnwick, staying at Muggles Mews. The apartment was very central and comfortable. Host & Stay provided all the details required regarding our stay. If we go back to Alnwick again we would stay at this apartment.”

“My appartment got cancelled without a reason 2 weeks before my stay. Customer service couldnt help me and no one was able to tell me why it got cancelled. Host and Stay didnt even try to help me find another appartment.”

“The apartment One was immaculate. Had everything you needed. Very comfortable beds. An ideal location. I would definitely go to Whitby again. Loved it! Worth the price. The only one thing I would like to mention is that the alley way could do with a hose down and door going from the outside into apartments. But we are by the sea. It's just nature. It didn't bother us but could put other people off!”

“Myself and my mam stayed at Cheviot House in Seahouses this week, we stayed for 2 nights & we absolutely loved it! House was perfect with everything we needed and the beds were the comfiest I’ve ever slept in, Charlie at Host & Stay was so helpful and kept us well informed on check in & check out times & information on the property, we will definitely be returning & highly recommend Host & Stay.”

“Had no issues with this apartment at all. It was easy to book. Great communication back and forth from the hosts. Made our arrival very easy. Price was perfect. Location of apartment was excellent. The concerige on site was very helpful at all times. Loved our stay here .”

“Had a lovely time at the flat we stayed in Host &stay communicated really well , with everything to do with the flat and how to get in and information for surrounding area We had a lovely stay”

“This was our second stay at Kingfisher cottage for myself, my partner and our 3 dogs. It is fast becoming our favourite place ever. Absolutely love Dalby forest and the cottage is clean, cosy and has everything you need. We used the hot tub which was lovely and the welcome basket is always a lovely touch”

“Lovely house. Brilliant location. Everything we needed for a family weekend away.”

“Had a lovely stay in Seaham. Great location near the beach. The property was spacious and comfortable. Only recommendation is that a key fob for the parking at the back is left with the tenants. Would be happy to return to this property.”

“We had an amazing stay in Whitby at 4 The Mount - perfectly located with the huge bonus of private parking, the spacious holiday home had everything we needed for a brilliant family time away. Just a stone’s throw from the Whalebone Arch, the seafront, the swing bridge and Skinner Street, we were never short of things to do. And after a busy day, it was lovely to come back to the comfy lounge area of 4 The Mount or to sit around the table in the huge kitchen/diner. The holiday home having a washer and dryer was a huge bonus for us due to having younger children who adore exploring and therefore can get quite muddy…! The only improvement we would suggest is that, upon arrival, a number of pots, cutlery and crockery were not clean. Cups/mugs had coffee stains, cutlery had dried food and plates/glasses had residue on them; it felt like they had been rinsed as opposed to being washed, which is odd as there is a dishwasher in the kitchen. If it wasn’t for this, we would undoubtedly be giving 4 The Mount top marks.”

“Well informed easy to book … accomodation couldn’t be faulted fantastic apartment with everything you would need … if ever the opportunity arises would definitely book with you again”

“The host contacted me to say they had found my rings they said my friend could pick them up she went no one was there they then asked me to pay for postage I did 3 weeks ago and no one has got back to me don’t stay with this host they have stole my sentimental rings”

“Stunning cottage and super helpful from arriving to leaving, highly recommend”

“Clean room, perfect location friendly and very helpful staff.”

“BEWARE SCAM. Host has hidden conditions to pay compulsory insurance of £25 or £200 deposit. This is normally not allowed with AirBnB but they avoid this by setting up an external website. AVOID NOT BE RIPPED OFF. Also property itself is not particularly brilliant. It located on a side street which is infested by sea gull and pigeons so expect no sleep and bring an umbrella for entering the property.”

“Enjoyed staying in the lovely apartment. Very close to the centre of Whitby. Would stay again. We did take our two dogs who were well behaved considering they don’t stay away very much. The dogs did bark at passers-by through the night as it is close to the main rd so we may leave them at home next time!”

“Fantastic apartment in a absolutely fantastic place. Close to everything you need, shops, pubs, cafes, butchers, hairdressers, bakers, fish and chip shops, post office, walking distance to the Beach which we did and was fantastic. The apartment itself has everything and more you need, comfortable beds, nice and bright rooms, and even thought the apartment is above a pub it did not bother us one bit. We are definitely going to be staying here again.”

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Host & Stay is rated 4.2 based on 606 reviews