“We have used Horizon Direct several times over the last 5 years and have just booked with them again (thanks Andrew) so that says it all. They go out of their way to accommodate your needs and are always available at the end of the phone if you have any questions or problems. Last year we had to cancel our trip and they sorted everything out without any problem. They have always come up with a good price for us and all our holidays have gone smoothly. We appreciate the personal touch!!”
“We booked our holiday for our 50th Wedding Anniversary at the Montrose branch and Shannon could not have been more helpful and efficient. Unfortunately due to health problems holiday had to be cancelled just prior to holiday and again the staff were excellent as we were so disappointed to have to cancel as it was such a special occasion for us but as we said they couldn't have been nicer.”
“Local representative very helpful.
Hotel lovely but food seemed to be catering more for Spanish guests.
Had no balcony & workmen across road hammered from 8 a.m. till 4.30. each day! Staff pretty good & we liked the ethos of hotel employment.”
“We called into Montrose with no idea where we wanted to go spoke with Shannon she was brilliant lovely nature and very pleasant. She suggested going to Palmanova and went from there all was done over the phone and emails due to us leaving to Edinburgh the following day. Better experience than with our own agents in New Zealand. Thanks again Shannon”
“All the team are extremely helpful and very helpful.
Shannon and Victoria are the two members of staff that I have always had help with purchasing a holiday at the Montrose branch.
They always make you feel very welcome and listen to what you are looking for and very friendly.
Its great to have some place local.”
“Kayla was really efficient and got my quote as soon as possible and any questions I have had seen re my booking she has been just as efficient too. Also beat jet2 online price so that made her service even better”
“Always a pleasure booking a holiday with horizon travel, looked after with all aspects of the holiday and nothing is too much trouble.
I don’t book with anyone else, great customer service with the personal touch.”
“From start to finish Kelsey at Horizon was very helpful nothing to much trouble, she went above and beyond to get all our extra requirements were taken care off, to help us plan my husbands first trip abroad in twenty years goes without any hiccups well done Kelsey for all your help”
“Really pleased with the service I received from Kelsey. I've always booked direct with TC in the past but Kelsey sorted everything and saved me £50 so happy days. Would definitely recommend and I will be booking with you again”
“Always friendly, competent, and give plenty of exclusive time to make sure that my needs and wishes are met. Local. convenient with the bonus of 'independent agent' discount against brochure prices. What's not to like??”