hoppa Insights

hoppa have a Customer Happiness Grade of D. Customers are unhappy with their customer service.

 

D
Happiness Grade
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D

Customer Service - Average

50.00%
Industry Average
" Took my money and my booking, no problem. Cancelled my airport transfer the day before I was due to fly. I only found out because I double checked the booking. Very poor service too. Customer service left me on hold on the phone, I hung up after 25 minutes. Chat window disappeared too. Had to berate them on Twitter to get any response. Won't use hoppa.com again and certainly wouldn't recommend them. "
- Ms Heidi Fuller

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Alice, Customer Support