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Honey Willow Reviews

5.0 Rating 2,427 Reviews

99 %

of reviewers recommend Honey Willow

Company Reviews

Product Reviews

5.0

Based on 2,427 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 25th March 2024

Honey Willow 5 star review on 24th February 2024

Honey Willow 5 star review on 7th February 2024

Honey Willow 5 star review on 31st January 2024

Honey Willow 5 star review on 30th January 2024

Honey Willow 5 star review on 4th January 2024

Honey Willow 5 star review on 4th January 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased Honey Willow jewelry in the past and remain impressed with the quality, presentation, packaging and care put into them and their delivery. This time, while ordering on line, I missed the place to add a birthday wish/note to the recipient before the order was submitted. It would be nice if this was made a little more obvious in the order process.”

Posted 1 year ago

Hi there, Thank you for coming back and shopping with us again. We are sorry to hear you found it harder to see where the gift note box was this time. We will passed your feedback over to the IT team to take a look to see if this area can be improved. Thank you for the feedback and we hope she loves her necklace. Best wishes, Honey Willow,

Posted 1 year ago

“I was incredibly pleased with the swiftness of completing my online order and shipment to the US. Thank you! Beautiful earrings for my mother's 80th birthday. One note: The french wire is quite small--the earring rubs the bottom of her earlobe. Is there a way to incorporate a larger french wire? Also, loved the gift packaging and special note!”

Posted 1 year ago

Hi Kristi, Thank you for your valuable feedback, we have not had this commented on before and these are a bestselling product for us. I wonder if a member of your family could take a photo of the earring in your mother's ear so we can see the issue? You could mail it jewellery@honeywillow.com. We don't have larger earwires but there is potential to adjust by added a couple of extra rings before the hook to make the earrings hang lower? If you would like to speak to someone in customer service do send us an email. We do hope she had a great 80th birthday and we are glad the earrings arrived quickly. Best wishes, Honey Willow

Posted 1 year ago

“Good Customer service during the holidays.”

Posted 1 year ago

Hi Mary, Thanks for your review. We are glad you appreciated our customer service during the holidays. Best wishes Honey Willow.

Posted 1 year ago

“My girlfriend said she loves it thank you.”

Posted 1 year ago

Hi Colin, Thank you for shopping with us. We are glad your girlfriend likes the bracelet. Best wishes Honey Willow.

Posted 1 year ago

“Exactly what I ordered. Beautiful packeging and added personal message makes it extra special to receive.”

Posted 1 year ago

Hi there, We are glad you liked your necklace. Thank you for visiting us again and leaving a review. Best wishes Honey Willow.

Posted 1 year ago

“Ear rings showed up separated from ear loop. Fixed them myself. Beautiful ear rings and necklace Will be back”

Posted 1 year ago

Hi Dennis, Thanks for your review. We were sorry to hear that your earring came unhooked, we are glad you were able to hook it back on. We hope she enjoys wearing them. Best wishes Honey Willow.

Posted 1 year ago

“35th anniversary necklace was as described and the wife really liked it.”

Posted 1 year ago

Hi Fred, We hope you a great time celebrating your 35th anniversary. Thank you for choosing us to help you celebrate and thank you for your review. Best wishes Honey Willow.

Posted 1 year ago

“Excellent quality, simple transaction, make sure you allow enough time for them to make it and ship it and the communication which is quite important when you're halfway around the world, was excellent albeit slow but it is halfway around the world.”

Posted 1 year ago

Hi Chris and Cathie, Thank you for leaving us a review. We are glad she liked her necklace and we hope she had a lovely birthday. Best wishes Honey Willow.

Posted 1 year ago

“Beautiful jewelry.”

Posted 1 year ago

“Some delay in responding back.”

Posted 1 year ago

Hi Deborah, Thank you for your reviews. We are sorry if you experienced a delay in emails, we are a bit limited by our office hours and the time difference with the USA. We always respond as quickly as we can. We are pleased the jewellery reached you in time and that you are happy with the necklace. Best wishes Honey Willow.

Posted 1 year ago

“I found orderingsystem disjointed especially as some information doesn't come up until you get nearly to completion of transaction. This problem caused me to rethink purchase twice. There was also a code for a reduction in price is you accept e mail info. I could have easily missed this. The item came swiftly and was as I ordered.”

Posted 1 year ago

Hi Roy, Thank you for your feedback regarding the ordering process, which we will take onboard. We hope you had a great time celebrating your 50th anniversary. Best wishes Honey Willow

Posted 1 year ago

“Very delicate piece. It was intended as a mother's day gift and I ended up keeping it for myself. It was beautifully packaged.”

Posted 1 year ago

Hi Alycia, Thank you for taking the time to leave us a review. We hope you like wearing the necklace instead. Best wishes Honey Willow.

Posted 1 year ago

“Seems like a very friendly company to deal with. The only criticism I have is the carrier used to send me my order.”

Posted 1 year ago

Hi Fred, Thanks for your review. We are sorry that the courier misdelivered your order. This is not the service we would expect our customers to receive and we have raised it with our account manager. We hope your daughter had a lovely 40th birthday and likes her jewellery. Best wishes Honey Willow.

Posted 1 year ago

“I really like Honey Willow and their jewelry”

Posted 1 year ago

“I ordered the necklace from Australia as a gift. It didn't take that long to get here. I was able to get updates on its arrival date. It came beautifully packaged and as described and shown on the website. I'm glad I purchased it. Can't wait to give it to my friend.”

Posted 2 years ago

Hi Jeanine, Thanks for taking the time to leave us a review. We are pleased you like the necklace and we hope your friend has a lovely 50th birthday. Best wishes Honey Willow

Posted 2 years ago

“The only reason I’m not leaving 5 stars is that I got the wrong card. The card was supposed to read “7 rings for 7 years. Happy anniversary. “ instead it read “7 rings for 7 decades. Happy 70th Birthday “. My wife laughed but loved the necklace”

Posted 2 years ago

Hi Mike, Thank you for being understanding and taking this in your stride. We are very sorry for our error here and we will let you know when the replacement gift card is sent. We hope you had a happy anniversary and thanks for being good sports! Best wishes Honey Willow.

Posted 2 years ago

“The necklace was absolutely stunning. Unfortunately on the second day of wearing it it apparently came off the lock and off my neck and I lost it. I was devastated. It was the best 70th gift and I have received from my sister.”

Posted 2 years ago

“The product arrived in a timely manner and in good condition.”

Posted 2 years ago

Hi Thomas, Thank you for leaving us a review. We hope she had a happy 50th birthday. Best wishes Honey Willow.

Posted 2 years ago

“My daughter was very pleased with the necklace I think it was fine but I was disappointed that was gold filled I feel it should’ve been real gold not gold filled.”

Posted 2 years ago

Hi Theresa, we are sorry that you are disappointed that your daughter's necklace is gold-filled. We do describe it as gold-filled and due to the cost of gold, we would be unable to make an equivalent necklace in real gold at this price. We do offer 9kt gold jewellery on our website. We are glad to hear your daughter is happy with her necklace.

Posted 2 years ago

“Beautifully presented jewellery for our special occasion. Not showy but simple beauty.”

Posted 2 years ago

Hi Peter, Thank you for taking the time to leave us a review. We hope you had a lovely anniversary. Best wishes Honey Willow.

Posted 2 years ago

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Honey Willow is rated 5.0 based on 2,427 reviews