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Holiday Gems Reviews

4.5 Rating 2,119 Reviews
89 %
of reviewers recommend Holiday Gems
Company Reviews Metrics Info
4.5
Based on 2,119 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
GEMMA H
Verified Buyer
“Spoke to Martin today regarding my holiday I’ve booked he was very helpful and polite, he explained everything to me so I know what to do and expect, will definitely use holiday gems again and recommend to friends and family.”
Helpful Report
Posted 2 weeks ago
Tracey W
Verified Buyer
“I stupidly booked the wrong month for my holiday to Benidorm online . I called HolidayGems in a total panic when I realised my mistake as I had paid full amount. I was lucky enough to be put through to Martin who went above and beyond to help me . He made me a priority and worked hard to fix the issue and find me a new holiday on the correct date I should have booked in the first place . He patiently went through all different options with me on phone to help me rectify the situation ..outcome is I can now breath a sigh of relief and have a fab place to stay on the correct date and right on the beach centrally located . Over the moon . Thankyou Martin , you’re a life saver . Excellent customer service and sooo much appreciated .”
Helpful Report
Posted 2 weeks ago
KILIE S
Verified Buyer
“Martin was outstanding in helping me book my family holiday in November. Would highly recommend him.”
Helpful Report
Posted 2 weeks ago
MARTIN P
Verified Buyer
“From start to finish Martin demonstrated professionalism, attentiveness and a genuine dedication to ensuring that all my needs were met. Thanks Martin.”
Helpful Report
Posted 2 weeks ago
SOFIA H
Verified Buyer
“Amazing customer service. Very informative and would definitely use this provider again Thanks Martin !”
Helpful Report
Posted 2 weeks ago
TEHYA K
Verified Buyer
“Easy booking process, great prices. Martin was lovely on the phone and super helpful!”
Helpful Report
Posted 2 weeks ago
Paul L
Verified Buyer
“Called and got through to Mark who was amazing. Holiday was booked very quickly and everything was simple and easy. I even made an error on my booking which the wife soon pointed out (I told her she should have booked it). Anyway, called back just before 17:00 and was corrected by Mark who confirmed additional booking had gone through. Would highly recommend using them to anyone.”
Helpful Report
Posted 2 weeks ago
Catherine N
Verified Buyer
“Mark from Holiday gems was amazing. After a hiccup with the booking on my part he helped to put it right and got us the closest thing to my original booking that he could. He was extremely professional and helpful with everything and I'm grateful to him for sorting it out so promptly.”
Helpful Report
Posted 2 weeks ago
JONATHAN M
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 2 weeks ago
ALICIA
Verified Buyer
“It was quick and easy to see the imfomation we needed like location. Phone service was verry professional and friendly, Stuart was extremely helpful and verry efficient.”
Helpful Report
Posted 2 weeks ago
CHRIS
Verified Buyer
“Stuart sorted everything for us.”
Helpful Report
Posted 2 weeks ago
Peter
Verified Buyer
“Stuart was excellent, thank you Stuart”
Helpful Report
Posted 2 weeks ago
Joanne
Verified Buyer
“Stuart was very helpful and made booking easy. Thank you 😊”
Helpful Report
Posted 2 weeks ago
SHARON
Verified Buyer
“Excellent Holiday Gem service again with Stuart. First class customer service 😊✈️”
Helpful Report
Posted 2 weeks ago
Paul C
Verified Buyer
“Sam was great in booking this holiday 👍👌”
Helpful Report
Posted 3 weeks ago
Inna
Verified Buyer
“Very good customer service and communication a special agent Stuart!”
Helpful Report
Posted 3 weeks ago
PARSILKEH Z
Verified Buyer
“Martin was amazing! Really helpful and friendly.”
Helpful Report
Posted 3 weeks ago
Sandie
Verified Buyer
“Stewart was great 😊 can’t wait for my holiday.”
Helpful Report
Posted 3 weeks ago
NIKOS
Verified Buyer
“I’ve just had Stuart on the phone to me sorting out my holiday whatever you’re paying him it’s not enough. The guy is brilliant, really helpful and sorted everything out”
Helpful Report
Posted 3 weeks ago
GEORGIA H
Verified Buyer
“Very professional. Martin was a great help!”
Helpful Report
Posted 3 weeks ago
Holiday Gems is rated 4.5 based on 2,119 reviews
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