Holiday Gems Reviews

4.5 Rating 2,109 Reviews
89 %
of reviewers recommend Holiday Gems
4.5
Based on 2,109 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Holiday Gems Reviews

About Holiday Gems:

HolidayGems.co.uk provides a comprehensive range of travel services, including holidays, flights, hotels and other ancillary services. We also specialise in Late Deal holidays.

Our travel specialists work within our three call centre locations in the North West of England and in addition we also have a network of homeworkers both in the UK and throughout Europe.

All of our holidays are ATOL protected (ATOL 11461) for consumer financial security.

HolidayGems offers an independent and impartial travel service tailored to our customer’s needs. Whether you are planning a trip in the UK or to the other side of the world, our professional travel service will cater for every need.

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We have just returned from a wonderful holiday with HolidayGems and booked up for the next year. As usual with lesser known companies you have the fears and scepticism, but everything was smooth and excellent value. So we've just booked again for 2025 and had excellent service from Sam, helping us to get our holiday at an affordable price. We can't wait for next Easter. Thanks to Sam and HolidayGems.
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Posted 1 week ago
Sam was excellent and so friendly and helpful. Nothing was too much trouble
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Posted 1 week ago
Simple booking procedure prompt responses๐Ÿ‘
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Posted 1 week ago
We found the Gems rep SAM whom we spoke on the phone to be very helpful knowledgeable and cheerful
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Posted 1 week ago
A thankyou to Stuart who explained our upcoming holiday in detail
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Posted 1 week ago
Holiday booked and paid got phone call next day saying hotel fully booked disappointed Offered 3 other hotels eventually got sorted with the same dates Sam very helpful rectifying someone elseโ€™s mistake
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Posted 1 week ago
Stuart was really clear and helpful great service
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Posted 1 week ago
Hi I spoke with Stuart today who was extremely helpful and made sure I had everything I need,
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Posted 1 week ago
Just had a call from Stuart to finalise my booking. He was really helpful, friendly and polite and did a great job.
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Posted 1 week ago
Stuart was very polite and excellent at his job
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Posted 1 week ago
Martin was very friendly and helpful answer all my inquires thanks again
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Posted 1 week ago
Martin was very courteous and explained the booking well
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Posted 1 week ago
Great service from Stuart today who rang to cidiem my holiday to benidorm. Polite and very helpful. X
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Posted 1 week ago
Thanks to Stuart helping to book our family holiday . Brilliant customer service
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Posted 1 week ago
Martin Provided me with fabulous, efficient customer service . Via Telephone today . ๐Ÿ˜ƒ Looking forward to a holiday which runs has efficient has our booking with Martin today Thankyou ever so much . Absolutely Great! ๐Ÿ˜Š
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Posted 2 weeks ago
Hi I've have had a very positive experience dealing with Stuart today. He was very helpful and informative dealing with my booking. I cannot thank him enough.
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Posted 2 weeks ago
Martin phoned to confirm our booking and went out of his way to make sure it was sorted.......thanks
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Posted 2 weeks ago
We got the best service from stuart. He went through all the options with me & was really thorough & helpful .. thank you very much Stuart you are a star
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Posted 2 weeks ago
had a very pleasant call from Stuart in regards to my.holiday booking, all questions answered, and a great help with the booking which was much appreciated.
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Posted 2 weeks ago
Stuart had lovely bright personality and talked me through process. Only 4 star as price went up slightly from original booking.
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Posted 2 weeks ago
Holiday Gems is rated 4.5 based on 2,109 reviews