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Hogies Online Reviews

4.9 Rating 12,991 Reviews

98 %

of reviewers recommend Hogies Online

Company Reviews

Product Reviews

4.9

Based on 12,991 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01438 821078

Email:

info@hogiesonline.co.uk

Location:

Units C5 & C6FNup End Business centre, ,,
Old Knebworth
Hertfordshire
SG3 6QJ

Hogies Online 5 star review on 30th March 2024

Hogies Online 5 star review on 18th March 2024

Hogies Online 5 star review on 11th March 2024

Hogies Online 5 star review on 27th February 2024

Hogies Online 5 star review on 26th February 2024

Hogies Online 5 star review on 13th February 2024

Hogies Online 5 star review on 13th January 2024

Irina Poddubnaia

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Issue with incorrect delivery address which caused a delay in receiving my item. Customer service didn’t even apologise for the inconvenience which was due to their mistake, however did reply and gave an update. I have received my item successfully now but will be dubious about purchasing from Hogies again.”

Posted 1 year ago

Hi We have just checked your Royal Mail tracking information and can see that the parcel was delivered at 13.49 pm today. If you need any further assistance please contact our customer service team on: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

Hi Thanks for revising your review. We are happy to apologise for any inconvenience caused by the delay in The Royal Mail delivering your parcel. We are sorry to hear that this experience has made you feel dubious about ordering from us again and would like to reassure you that we do try and offer excellent customer service at all times by offering fast dispatch from our warehouse and good communication throughout the process until your parcel has arrived. Please accept our apologies. From The Hogies Team

Posted 1 year ago

“I haven’t received the order yet and it was sent supposedly on the 4th April”

Posted 1 year ago

Hi Sorry to hear that you have not received your order yet. We can confirm that your order was dispatched from our warehouse on Monday 3rd April so we are liaising with Royal Mail. It looks like Royal Mail have not scanned your parcel which is why the tracking information is not updating. On delivery the tracking information will update to say that is has been delivered. If you need any further help or updates please contact our customer service team at: info@hogiesonline.co.uk Many thanks From The Hogies team

Posted 1 year ago

“Great website, finally found a product that is no longer being made so was delighted. Only problem is the customs charge I had to pay to get it delivered as I live in the EU making my product more expensive”

Posted 1 year ago

“The smell last one hour I will not buying again”

Posted 1 year ago

Hi We are sorry to hear that you are not happy ith the aftershave that you have purchased. Please contact our customer services team who will be able to help you: info@hogiesonline.co.uk. Thank you From The Hogies Team

Posted 1 year ago

“The parcel not receive.l. Please check the status and tracking no please”

Posted 1 year ago

Hi We have checked your order which was dispatched from our warehouse on Monday 20th March. The latest Royal Mail tracking message says: 'Your item is now leaving the UK. More information will be available when it arrives in the destination country.' This means that it is on it's way to you. We hope it arrives soon. If we can be of any further assistance please contact our Customer service team at: info@hogiesonline.co.uk Thank you From The Hogies Team

Posted 1 year ago

“Haven’t received my item Yet”

Posted 1 year ago

Hi We have just checked the tracking information from Royal Mail and your order is at their Northampton Peak Parcel Hub and on its way to you in the United States. They will keep you posted as your parcel moves through their system. If you need any additional information or assistance please contact our customer services team on: info@hogiesonline.co.uk and they wil be happy to help you. Many thanks From The Hogies Team

Posted 1 year ago

Hi Just checked your tracking information again and can see that your order has been delivered. Thank you for your patience and apologies for any inconvenience caused by the delay. From The Hogies Team

Posted 1 year ago

“I paid for next day delivery but the parcel didn't come on time (before 1pm). It was a gift and I wasn't able to deliver it on time to the recipient as a result.”

Posted 1 year ago

“Hello, Unfortunately not yet received, I saw today on your site that it is through Customs. Sincerely, Laure Dufour”

Posted 1 year ago

Hello Thank you for your email. We are really sorry to hear that you have still not received your order. We do understand your frustration and apologise for the inconvenience caused. We have checked your tracking information nd can see that your parcel is with cuustoms and is being assesssed by them. We have been advised by Royal Mail to let our customers know that this is the most up to date information they have: 'Due to the number of Royal Mail strikes, the increased Christmas volumes and the latest Royal Mail IT Cyber incident, we are now dealing with a huge backlog of parcels that have been collected but not yet processed for international export. This is why many of the parcels our customers sent in November, December and January show as not delivered and, in most cases, will only show the tracking as “sender preparing item”. For updates on the latest IT incident, please click here : www.royalmail.com/serviceupdate.' They have apologised again for the disruption this incident is causing us and you, our customers, and assured us that their teams are continuing to work around the clock to resolve this situation, although they are not able to give us a date at this time as to when this issue will be fully resolved. They have confirmed that all the parcels we dispatched from our warehouse are in the Royal Mail network and awaiting dispatch and advised that these orders will show “Outward RDC Handheld Acceptance” or” Accepted at Outward Mail Centre”. As soon as the international processing resumes to normal, the orders will go through their pipeline and be dispatched to the destination country. Our customer service team are dealing with an unusually high volume of calls and emails as customers are, understandably, very frustrated with this ongoing situation. We will contact you with any further updates or information as soon as we have receive them from Royal Mail Thank you for your patience and understanding while Royal Mail work to resolve the issue. From The Hogies team

Posted 1 year ago

“My order arrived quickly. Great price compared to others. Thank you”

Posted 1 year ago

“First package didn’t arrive on time for Christmas but second was after Christmas”

Posted 1 year ago

“It was not what I expected. The item was damaged, and the quality not related to Chanel product”

Posted 1 year ago

“Love the product, unfortunately I had to go on my holiday without it as it hadn’t arrived after 6 days.”

Posted 1 year ago

“A lot of products available at an affordable price. However, I bought an aftershave with amazing price but the old version no the most recent one. No indication on the website about it”

Posted 1 year ago

“Confusion on website meant that I didn't get the %discount on my first order. Item is OK. And we'll presented and quickly delivered.”

Posted 1 year ago

“Purchase was quick and handled well though I did ask a few questions via email and it took a few days to answer whilst I had already gone ahead with the purchase.. Had I received the answer earlier it would have helped better for me to make a better choice. My last question was left unanswered. Which would have helped me had I wanted to purchase again.”

Posted 1 year ago

“Please start shipping to Finland.”

Posted 1 year ago

“Next time less because don’t want these emails”

Posted 1 year ago

“I ordered estee lauder eye complex serum. The box arrived a bit damaged which I didn't mind but the product inside was not the same as I have bought locally before - maybe it was a product made in or distributed somewhere other than UK??? I'm not sure if I would purchase from Hogies again if it is not distributing products that are identical to what I can buy in our local UK stores.”

Posted 1 year ago

Please contact our friendly customer service team if you have any issues with your product. Kind regards Hogies

Posted 1 year ago

“Good products but trouble with packaging. One of My products arrived with a broken dispenser. The cardboard on the box just couldn’t hold up in shipping.”

Posted 1 year ago

Thanks for your review Patricia. I understand that we sent a replacement for the damaged product which we hope you were happy with. Many thanks The Hogies Team

Posted 1 year ago

“So I have a slight difficulty rating. From personal experience, it was great- efficient, fast delivery (chocolates are a nice touch) BUT other customers should be cautious if ordering cosmetics or beauty products that they can't obtain elsewhere as it is out of stock, it might be expired. I was aware of that and willing to take that risk (ordering eyeshadow palette from limited edition 2016), however, others might not, Hogies should accept some responsibility for checking production/ expiry dates and putting a disclaimer.”

Posted 1 year ago

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Hogies Online is rated 4.9 based on 12,991 reviews