HM Returns Reviews

HM have a Returns Grade of F.


Happiness Grade
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Returns - Difficult

Industry Average
" Currently waiting for a return to be processed from 5 eeeks ago. Since had two other returns processed. Contacted customer services .... three times ... three times received an automated email saying they are busy. Giving up with this retailer as I have problems with orders and returns in the past! "
posted 2 years ago - Anonymous
" I emailed customer services to try and get a response or a different returns label to use the post office etc. "
posted 3 years ago - Hannah
" Very poor customer service and delivery time, poor returns/exchange by post time. poor system needs to be addressed, will be too little too late for me as I will not be shopping there again, online or in-store "
posted 3 years ago - vikki
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Alice, Customer Support