Hive Insurance Services Reviews

4.32 Rating 237 Reviews
84 %
of reviewers recommend Hive Insurance Services
Merchant Metrics
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Delivery Methods
Postal Service
Customer Service
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Phone:

0800 028 0849

Email:

enquiries@hiveinsure.co.uk

Location:

The Hive, Almondsbury Business Centre, Bradley Stoke

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Anonymous
Anonymous  // 01/01/2019
My claim was dealt with very well. Staff were helpful on the phone and once I sent my forms in I received payment with the minimum of fuss. Thank you.
Posted 2 years ago
I spoke to Jo recently who actually set my policy up, and suggested what was right for me. Jo linked me in with Spire Clare Park Hospital in Farnham Surrey. I felt that Jo Fry treated me professionally, I look forward to working with her, when I need to use my policy for any treatment. Please do say thank you to Jo Fry for me. Lorna Murray.
Posted 3 years ago
The help was okay enough
Posted 3 years ago
The customer service and cover is good. The premiums are not too bad. What lets April down is the clunky claims procedure. But for that I would have awarded more stars. First of all it is contracted out, so one can assume that the motivation is to make claims as difficult as possible. The operatives don't have the incentive or enthusiasm to treat the claimant (on the phone) with any sympathy. It's just a matter of "The computer says..." This is reflected in the necessity to obtain a letter from the GP. Not a straightforward letter but one with precise details conforming to the particular requirements of April. Now it is an unfortunate fact that NHS GPs are under some pressure and getting this letter can take weeks. The purpose of private medical insurance is to obtain speedy and efficient treatment and this procedure severely hampers this. One wonders if a better more efficient system can't be introduced.
Posted 3 years ago
Hive Insurance Services is rated 4.32 based on 237 reviews