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Hitchcock & King Ltd Reviews

4.1 Rating 69 Reviews

78 %

of reviewers recommend Hitchcock & King Ltd

Company Reviews

4.1

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Hitchcock & King Ltd:

Hitchcock & King have over 40 years experience of serving London as timber and builders merchants.

Visit Website

Phone:

020 8012 8032

Email:

sales@hitchcockandking.co.uk

Location:

74 — 86 Carnwath Road, Fulham
London
SW6 3HW

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Hitchcock and King for many years now to purchase pretty much all the materials I need and have always been 100% happy. Very helpful, excellent delivery service and become friends with most of the staff over the years. Highly recommend for all your building materials at competitive prices”

Posted 6 years ago

Thank you for the kind words, and for using our services over the years! Our staff will be very pleased to hear this.

Posted 6 years ago

“They have always treated me as if I was their best customer”

Posted 6 years ago

We're happy to help supply materials for your brilliant projects through Fulham!

Posted 6 years ago

“Staff at Epsom know there stuff”

Posted 6 years ago

“I have been dealing with Alan King and Richard Hitchcock almost 50 years and have always been more than satisfied with there services”

Posted 6 years ago

Thank for your continued custom over the years, Alan and Richard will be very pleased to know you still value our services!

Posted 6 years ago

“WE USUALLY COLLECT GOODS BUT ANY THAT IS DELIVERED IN DONE SO IN A TIMELY AND EFFICIENT MANNER. VERY GOOD”

Posted 6 years ago

Glad to hear that you're happy with our same/next day delivery service! Thank you for choosing to use Hitchcock & King.

Posted 6 years ago

“Personnel level of service,and the feeling that the prices were always fair”

Posted 6 years ago

“The guys at Hammersmith always offer great service and give you the time and advice to source the materials that are best suited to the job”

Posted 6 years ago

Our Hammersmith branch will be pleased to hear it, thank you for using Hitchcock & King!

Posted 6 years ago

“Not bad service but always willing to help”

Posted 6 years ago

Thank you for taking the time to review our services!

Posted 6 years ago

“Its branches are convenient located all requested deliveries come next day, delivery service is reliable branch sales are helpful if comes to finding specific goods if necessary good contacts with sales team and accounts”

Posted 6 years ago

We put in great effort to ensure deliveries and customer service are at a high standard, so thank you for taking the time to review our services!

Posted 6 years ago

“I use the Epsom branch of Hitchcock & King and the manager Paul runs a very good shop and outfit. All the staff are well trained and very helpful. Their board cutting service is exceptional and always very accurate. Highly recommended.”

Posted 6 years ago

Paul and our Epsom branch staff will be very pleased to hear this! Thank you very much for your continued custom at Hitchcock & King.

Posted 6 years ago

“Rang the Ashford branch and they were very helpful in getting prices, checking stock and arranging a next delivery. Very happy with the service.”

(Ashford) - Posted 6 years ago

We're happy to hear you're pleased with the service from our Ashford branch, thank you for choosing Hitchcock & King!

Posted 6 years ago

“Good stock availability. normally same day delivery Knowlegable staff”

Posted 6 years ago

Our staff will be pleased to hear this, thank you for taking the time to review us!

Posted 6 years ago

“KEN LIKES THEM”

Posted 6 years ago

Thank you for taking the time to review us!

Posted 6 years ago

“they gave me my first credit account”

Posted 6 years ago

We're happy to hear it, thank you for taking the time to review us, it's greatly appreciated.

Posted 6 years ago

“They didn't ordered items asked for delivery for morning called 2.00 o clock to ask where it was only to be told that the branch did not have the bricks. So no I am not happy with the company this is not the first time that this has happened.”

Posted 6 years ago

“called into Ashford recently for bulk pea shingle and one or two other bits, for following day delivery,which arrived promptly by a very courteous and friendly driver. so far,so good. I am now trying to price further materials in order to continue the job, using your website......can't find any prices, can't find the bulk bags, can't click on cement poducts to find types or prices, all of which I found easily on Travis Perkins and Jewsons........bit frustrating to say the least !”

Posted 3 years ago

Hi Gerry - thanks for the kind comments about our quick delivery! Unfortunately, we don't currently have an e-commerce offering so do not have the capacity to manage our wide inventory across our website, however if you give our sales team a ring on 020 8012 8032, we'd be happy to price these up for you!

Posted 3 years ago

“Rude people”

Posted 6 years ago

“I used to use the branch in Ravenscourt park but found the lads who worked in the yard were incredibly rude and unhelpful and would do anything to avoid serving you. On the last occasion I used the place i was shocked when one of the lads asked if I wanted to fight when all I wanted was to get materials, he was very busy showing his mate some video on his phone . I would like to say that two of the lads behind the counter were very helpful and when I got a volly of abuse from the lad in the yard they came out and got the materials. I'm pleased you are sending this survey out as a complaint at the time fell on deaf ears. The shops on the whole are very good and the deliveries are spot on ,but Hitchcock and King need to take a closer look at some of their staff and their attitude to customers.”

Posted 6 years ago

“Materials are too expensive and delivery charge.”

Posted 6 years ago

We're sorry to hear this, we pride ourselves on our quick delivery and customer service, if you'd like to give more details to sales@hitchcockandking.co.uk it would be appreciated.

Posted 6 years ago

“I ordered C16 sawn treated 22x150mm boards from the Streatham branch to use for outdoor furniture. The boards looked weathered but I'd never purchased this type before so I thought I could clean them up. When I planed the surfaces, within 2 days, black, white and green mould was growing out of the board which means that mould spores are within the timber. When I contacted the branch, I was refused a refund or exchange because I hadn't treated the (brand new already treated C16) planks... The team wasn't rude but I think not fair as I was sold a bad quality product. I maybe should have expected this because when I visited the branch I wasn't given a chance to inspect the wood before the team had cut it and put it in my car... It was very a rushed and unpleasant experience. I've very disappointed and will not be using the company again and recommend other DIYers to shop for wood and products elsewhere. I have attached images of a planed and unplaned plank for reference.”

Posted 2 years ago

Hi - Thanks for taking the time to leave this review. Clearly, we haven't lived up to our usual high standards on this occasion. Would it be possible for you to email us on sales@hitchcockandking.co.uk and we'd be happy to look at what happened here. Thank you.

Posted 2 years ago

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Hitchcock & King Ltd is rated 4.1 based on 69 reviews