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Hilliers Jewellers Reviews

4.9 Rating 2,164 Reviews

99 %

of reviewers recommend Hilliers Jewellers

Company Reviews

Product Reviews

4.9

Based on 2,164 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01642 245255

Email:

info@hillierjewellers.co.uk

Location:

44 Linthorpe Road
Middlesbrough
TS1 1RD

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Hilliers Jewellers 5 star review on 28th March 2023

Hilliers Jewellers 5 star review on 14th March 2023

Hilliers Jewellers 5 star review on 14th March 2023

Hilliers Jewellers 5 star review on 19th February 2023

Thomas Faragher

Hilliers Jewellers 5 star review on 19th February 2023

Thomas Faragher

Hilliers Jewellers 5 star review on 6th February 2023

Hilliers Jewellers 5 star review on 6th February 2023

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really needed a company that I could trust to obtain a really important present for someone. Hilliers took my order and it arrived promptly in good condition. The only negative thing I have to say is that the packaging was worn and the polystyrene insert had signs of wear and tear (as if the product had been handled in the past) I managed to fix it up a bit and the product itself was in good condition so I had no concerns there. I'd have given the company 'very good' if the packaging had have been in better condition. But it really doesn't affect the quality of the product and the speedy, reliable service.”

Posted 3 years ago

“Nice watch shame about the strap being so short. My wife is not fat but the strap needs to be longer. It is obviously made for skinny women.”

Posted 3 years ago

“Earrings a lot smaller than expected, but as they do not refund earrings had to keep them. They are really nice although small”

Posted 4 years ago

“Pendant and image is fantastic. So pleased. I could not find hallmarks on the pendant to clarify it being 9ct gold. I wrote to Hilliers by email to confirm it was 9ct gold. They did not respond which was disappointing. I believe it is 9ct gold but even if it is not, I would still be happy because of the quality of the image on the pendant. It would have been a perfect experience if only Hilliers responded to my e-mail. I would still buy again though. Just to summarise, image quality 10/10, gold quality if it is gold 7/10, Speed of delivery 7/10, Communication with Hilliers Jewellers 3/10.”

Posted 4 years ago

Hi David, Many thanks for the review. I am however disappointed to see that you have scored 3/10 on communication. I have looked at the contact email sent in by yourself and can also see the reply which was sent to you on the 11th of February shortly after we received your question. Is it possible that this was missed or has been sent to your junk mail at all? I have also tried to call you before this follow up to discuss your enquiry in case you cannot find our emailed reply. I do hope that we can answer any questions you do have. Many Thanks, Hillier Jewellers.

Posted 4 years ago

“Item delivered within a very short time as stated - well packaged too. Only observation is that the item bought was shown and described as a men's leather bracelet - twice round wrist - and yet the labelling on the gift box 'Necklace' ....so had a bit of explaining to do rather than just wrap and gift the item. Otherwise all ok”

Posted 4 years ago

“They were a few little marks where the gold had been cut however I am so happy with how it has turned out!”

Posted 4 years ago

“Easy to order, watch looked slightly different ( colour on face) was expecting to more blue, but delivery was great also”

Posted 4 years ago

“Got my order quick and easy, the watch is beautiful and a great price, would have giving 5 stars but the paperwork inside my order was someone else's, so had to email to get the correct invoice/guarantee.”

Posted 4 years ago

“Mens signet ring ordered was really spot on . It arrived within a good time frame and was what I expected . The only thing that was a disappointment was the box ...just a bit naf when giving this as a gift to a loved one”

Posted 4 years ago

“Perfect item, fast delivery time, brilliant price - however, I ended up returning the item and I had to let for the return postage. Not something other online shops would ask of you.”

Posted 4 years ago

“I was pleased with my purchase, and engraving, but I didn’t receive Eco friendly gift wrapping.”

Posted 4 years ago

“Fantastic service, I had an issue with the Royal Mail delivery and Hilliers were quick to respond and resolve the problem. I ordered a signet ring and it was much nicer than the photos. I would highly recommend.”

Posted 4 years ago

“Excellent service. Communication was brilliant. Would highly recommend hilliers to any one”

Posted 4 years ago

“Nice watch. But I did phone and ask how long strap was and was told it was long enough to fit my wrist which is 21.5 cm. On arrival I could get the strap around my wrist but only to the first hole. I have now purchased a strap that is 25cm and perfect fit.”

Posted 4 years ago

“Delivered super quick”

Posted 5 years ago

“Quick delivery, my son is thrilled with his new watch”

Posted 5 years ago

“Good service”

Posted 5 years ago

“Lovely earrings, quick service, good price!”

Posted 5 years ago

“Friendly & helpful especially Lewis. Will use Hilliers again without hesitation”

Posted 5 years ago

“Great service”

Posted 5 years ago

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Hilliers Jewellers is rated 4.9 based on 2,164 reviews