“I ordered hundreds of pounds of Christmas vouchers for my team. I'd left plenty of time to allow for the postage strike (ordered on 14th DEC) but one voucher still hasn't arrived as of 28th DEC.
My personal messages weren't added to any of the cards so they didn't know who had sent them. The cards weren't the ones I hadn't chosen. I had deliberately chosen conservative looking cards for emphatic reasons but they sent cartoon snowman cards. The vouchers weren't even put int the slots of the cards, just chucked in the envelope separately so the recipients could have easily thrown them away not knowing it contained anything. The delivery note didn't have an initial for the packer either.
Terrible service! Stay clear.”
“I was given a paper voucher by a friend she didnt receive a card i coudnt use at garden centre had a number not goodd enough of text messages and was told that because it wasnt an in house product that they couldn't check if a card was sent out not good enough this leave the elderly friend 25 pounds oout of pocket”
“All i wanted to do was change the address 2 minutes after the order was made and I keep getting the same response.
"Thank you for contacting the Customer Support Team.
I understand that you wish to amend an order that you have recently placed on www.highstreetvouchers.com
Due to our secure website ordering and speed of our fulfilment process, it is not possible to amend your order once it has been placed.
I can advise that this order has already been dispatched, you will received email confirmation later this afternoon.
Please accept my apologies for any inconvenience this may have caused you."
This is really pathetic customer service.”
“Avoid this company at all costs. The expiry dates are in tiny writing and even though Covid has closed the shops this company refuses to offer any extension on time. Total contempt for customers. Give cash and you know your money will actually benefit the person you intended!”
“Do not use if you need vouchers quickly. I ordered vouchers for next day delivery. Two days later I still do not have the vouchers and there is no phone number to contact them!”
“This site always delivers a first rate service. You can choose from many of the high street stores and have vouchers delivered straight to your house along with a free card. These make great gifts for people who prefer to choose there own presents from their favourite store. No need to even leave the house to purchase a gift!”
“I ordered £60 worth of assorted vouchers for an imminent birthday. Due to a glitch on the site, I had to put my credit card details through twice, & was billed but received no vouchers. When I rang to enquire, I was told it was due to a glitch in their system, & was offered either a refund or re-order. It was too late now for the birthday so I opted for the refund. They seem happy to turn away £60 & my future custom: the person I spoke to seemed completely indifferent & didn't even apologise, at least not until I gave them a bad review elsewhere!”
