Heirloom London Reviews

5.0 Rating 100 Reviews
100 %
of reviewers recommend Heirloom London
Read Heirloom London Reviews

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

rd@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

Write Your review

Tell us how Heirloom London made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Heirloom London 5 star review on 18th March 2024
Ko
Heirloom London 5 star review on 6th February 2024
Sheldon
Heirloom London 5 star review on 6th February 2024
Sean
Heirloom London 5 star review on 20th November 2023
Fred
Heirloom London 5 star review on 20th November 2023
Fred
Heirloom London 5 star review on 20th November 2023
Fred
Heirloom London 5 star review on 27th October 2023
Joy
37
Anonymous
Anonymous  // 01/01/2019
5
Ko
Miracle worker! Ruth made an already daunting process of proposing very stress free and easy. When I first met Ruth, I was clueless about rings and diamonds, and didn’t know where to start. She took the time to educate me on the subject and guided me through the process. During the final stages, Ruth took my ramblings and turned it into a piece of art; she created exactly what I wanted and I have a very happy fiancé.
Heirloom London 5 star review on 18th March 2024
Helpful Report
Posted 1 month ago
Thank you so much Ko, been brilliant working with you - and what a fantastic image! You'll have to tell me how you did that 😂..
Posted 1 month ago
5
Joy
In the beginning, I googled and found the website which seemed very friendly and approachable. I met Ruth in person and had a very detailed and careful discussion about my requirements. Essentially I wanted to combine my wedding ring and my late husband's ring into one ring. We discussed several ideas and came up with the final version which included engraving to match my engagement ring. This has given the whole ring a style all of its own while keeping sight of the original rings. Received the finished ring yesterday, again from meeting Ruth in person and I couldn't be more thrilled with it.
Heirloom London 5 star review on 27th October 2023
Helpful Report
Posted 5 months ago
Thank you so much Joy - I really hope that your remodelled ring gives you many happy memories.
Posted 5 months ago
5
Sam
I was looking for a jeweller that I could trust to repair and restore a small inherited Fabergé egg and who would suggest the perfect gold chain to go with it. Heirloom provided beautiful and caring craftsmanship alongside exceedingly good client relations. I would highly recommend trusting your jewellery to this team and I would certainly turn to them should I want to purchase any other jewellery too, in fact, I look forward to that day.
Heirloom London 5 star review on 2nd October 2023
Helpful Report
Posted 6 months ago
Thank you so much Sam! It was a total pleasure, and we loved hearing the story of how the pendant originated too.
Posted 6 months ago
5
James
Ruth made the a process that I had previously been stressed about incredibly easy. There was a set process from start to finish but it never felt formulaic at any point. Ruth listened to my comments both through the design and production stages of the ring and always seemed to guess exactly what I meant when I didn’t have the correct descriptive terms to hand! She was always quick to respond so I felt supported throughout the process. The results speak for themselves. Layla, my fiancée couldn’t be happier with her ring and we are already planning our wedding bands for next year with Ruth. I would, of course recommend Ruth’s services to anyone in need of a jeweller and designer and I couldn’t thank her enough for making us both very happy!
Heirloom London 5 star review on 11th August 2023 Heirloom London 5 star review on 11th August 2023 Heirloom London 5 star review on 11th August 2023 Heirloom London 5 star review on 11th August 2023
Helpful Report
Posted 8 months ago
The kind of review that really makes my day! Thank you James!
Posted 8 months ago
5
Peter
Ruth was friendly and very professional. Explained the different options and helped me pick the perfect ring taking my preferences into account. The ring fits perfectly and sits safely on my knobbly finger. I couldn't be happier.
Heirloom London 5 star review on 7th August 2023 Heirloom London 5 star review on 7th August 2023
Helpful Report
Posted 8 months ago
Hi Peter - thanks for your review, and happy that your knuckle is happy!
Posted 8 months ago
5
Tamsin
We had a wonderful experience with Ruth last year when she helped us with our wedding bands and my engagement ring. I had an inherited ring remodelled slightly - with the gold from my other grandmother's engagement ring incorporated into the new design. Ruth guided me through the process - listening to my preferences and coming up with a beautiful design that is just perfect for me. She also went the extra mile and turned around our wedding bands very quickly when we surprised her with news we planned to have a register office wedding the following week. Highly recommend Ruth and Heirloom London.
Heirloom London 5 star review on 6th February 2023
Helpful Report
Posted 1 year ago
Thank you so much Tamsin, and for sharing the brilliant photo as well! Hope you guys enjoyed the Grand Tour - fully adorned!
Posted 1 year ago
5
Kim
Ruth and her jeweller designed & created the most beautiful opal ring for me to give my mother on her 80th birthday and the whole process from my initial phone call to the finished ring was an absolute delight. The ring was not a straightforward design because my mothers fingers are very mishappen from arthritis so Ruth had to design a hinged ring that would open up to go over the largest part of her finger but then close and the hinge be totally, discreetly hidden and that is exactly what was created. The ring is stunning and the quality outstanding. Every single little detail that RUth included in the process, like the handwritten notes that came with the original sketches and the ring delivery, felt special and bespoke and we have kept everything. I just cant thank Heirloom enough for all the care & attention given.
Heirloom London 5 star review on 14th October 2022 Heirloom London 5 star review on 14th October 2022 Heirloom London 5 star review on 14th October 2022 Heirloom London 5 star review on 14th October 2022
Helpful Report
Posted 1 year ago
Thank you Kim - amazing review and very good images of your mother's lovely ring! I'm so glad we were here to help, and got it right. Everyone should be able to enjoy wearing a ring, regardless of knuckle issues. And now your mum can and that makes us very happy. x
Posted 1 year ago
5
Gabriel
Heirloom London are amazing! They provide so much care and thought, getting to know you and understand what you want. I loved the whole process and would highly recommend Heirloom.
Heirloom London 5 star review on 3rd September 2022
Helpful Report
Posted 1 year ago
Thank you Gabriel - very pleased we could add some sparkle to your right hand, and it looks fantastic!!
Posted 1 year ago
5
Becca
Ruth is fantastic. Very patient and has amazing ideas. I wanted to reinvent my grandma’s ring and I have ended up with something beautiful, classic but a little different. Have only had the ring a few days and already had loads of (unsolicited!) comments about how stunning it is. Thank you Ruth! Would recommend Ruth to anyone and my fiancé and I have already commissioned her for our wedding rings.
Heirloom London 5 star review on 25th April 2022
Helpful Report
Posted 1 year ago
Thank you so much Becca, and for your patience in getting the ring when I went down with Covid! Real pleasure delivering the project, and love the end result, so happy for you!
Posted 1 year ago
5
Miranda
Excellent service from start to finish - great understanding of the brief. A broken diamond bracelet that I had recommissioned into a striking sparkly ring. I have barely taken it off since receiving it. I love it!
Heirloom London 5 star review on 13th April 2022 Heirloom London 5 star review on 13th April 2022
Helpful Report
Posted 2 years ago
Hi Miranda. Thank you very much, love that you are enjoying your gorgeous ring, and wearing those diamonds like you really mean it!! Long may it continue. X
Posted 2 years ago
5
Donna-Anne W
My partner Mark contacted Ruth to ask her to help him reimagine his grandmothers engagement ring into something a little more modern for when he proposed to me in September. Unfortunately he had left it a little late and could only propose to me with his grandmothers ring and a picture of the design he and Ruth had settled on. I cried! The thought I would be wearing something so special to him but at the same time so uniquely ours left me speechless. I got to meet Ruth to discuss sizing and Ruth assured me she would be able to keep all the components of the original ring, the diamonds, gold and even the claws but repurpose them to fit the design Mark had chosen. Ruth’s design meant that the original gold was set on the inside of the plantain band, the diamonds held by the original claws were then set in a beautiful modern setting that was similar enough to the original design but unique enough that it was exactly what I would have wanted had I designed it myself - it’s stunning. Cherry on top, my mother in law to be cried when she saw the ring and was so happy it had been given a new life but that it kept so much of the original ring her beloved mother left to her. It’s so special. Thank you so much Ruth.
Heirloom London 5 star review on 7th December 2021 Heirloom London 5 star review on 7th December 2021
Helpful Report
Posted 2 years ago
Hi Donna - the loveliest review, thank you very much for all the kind words, and I'm so glad that you are loving your new engagement ring! xx
Posted 2 years ago
5
Alison
A fantastic service. Ruth is a delight to deal with. The team have created the most super rings for me of outstanding quality. They also mended my favourite diamond earrings last year. I will be back again.
Heirloom London 5 star review on 10th November 2021
Helpful Report
Posted 2 years ago
Hi Alison - sorry for the delay in getting back to you on this.. We are delighted that you are! And yes, your hand looks very amazing now :-) We look forward to welcoming you again for the next project. xx
Posted 2 years ago
5
Joe
Incredible service! Personalised, easy, and truly cared about making the engagement ring special and what I was trying to achieve. I would go with them again in a heartbeat, and will be getting the wedding rings and any future jewellery with Heirloom London.
Heirloom London 5 star review on 21st July 2021 Heirloom London 5 star review on 21st July 2021 Heirloom London 5 star review on 21st July 2021
Helpful Report
Posted 2 years ago
5
Pavel
Great service, personal approach, final product above expectations!
Heirloom London 5 star review on 16th July 2021
Helpful Report
Posted 2 years ago
Thank you so much Pavel - really appreciated and you chose a beautiful stone.
Posted 2 years ago
5
Katie
Very personal service and two perfect wedding produced. One to fit around the engagement ring and matched the design and the other a beautifully inscribed 'one ring' for the lord of the rings obsessed groom! Two truly stunning rings
Heirloom London 5 star review on 9th July 2021
Helpful Report
Posted 2 years ago
5
Larissa
This was my return trip to Heirloom. I had my grandmother’s engagement ring re purposed into pendants for her granddaughters a few years ago. I was so thrilled with the results I asked Ruth to design a “wedgagement” ring. With very little cohesive guidance Ruth read my mind and the whole process was stress free, quick and painless. The best part obviously is the most beautifully perfect piece of jewelry that I can’t stop looking at. I can’t recommend Heirloom highly enough!
Heirloom London 5 star review on 6th May 2021
Helpful Report
Posted 2 years ago
Thank you so much Larissa! So happy we could help you with such a special event. It's a great design you guided us to!
Posted 2 years ago
5
Nicky
It was an absolute pleasure dealing with Ruth at Heirloom London. After purchasing a vintage aquamarine engagement ring (from another jeweller) and finding it quite uncomfortable to wear, I approached Ruth to ask for advice. She suggested using the large stone in a new setting, which would provide more freedom with design. I wanted something chunky and a bit different, with a nod to the original art deco ring. Also, a ring that could fit over my knuckle but sit securely on my thin finger was essential. We settled on a square band, which works really well. My husband and I are thrilled with the result, it is a beautiful bespoke ring that sits perfectly on my finger. Thank you Ruth!
Heirloom London 5 star review on 25th November 2020
Helpful Report
Posted 3 years ago
Thank you so much Nicky! I really love the finished result, it looks great on your hand.
Posted 3 years ago
5
Henry
Perfectly professional in every way! A shining beacon of light in the remodelling world. Over the moon.
Heirloom London 5 star review on 23rd November 2020 Heirloom London 5 star review on 23rd November 2020
Helpful Report
Posted 3 years ago
Thanks so much Henry! Really glad you (and she) like it!
Posted 3 years ago
5
Jody
Beautiful craftsmanship, brilliant design suggestions, communicative process, and absolutely stunning repair/remodel (with bling!) of my 12 year old wedding band. I cried! Thank you, my band is now truly a work of art ready to pass on to the family.
Heirloom London 5 star review on 16th November 2020
Helpful Report
Posted 3 years ago
Thanks Jody! The only time we make clients cry!! Glad we were able to upcycle your ring, and make it into something that is still faithful to the original while evolving it onwards!
Posted 3 years ago
5
Jake C
First-class experience from start to finish. Ruth is extremely knowledgeable and walks you through the steps and gives you every opportunity to ask the silly questions without being made to feel stupid! More than satisfied with the end result. Ring looks like a million dollars which meant for one very happy fiancee!
Heirloom London 5 star review on 12th August 2019
Helpful Report
Posted 4 years ago
That's such a great image! Thank you so much for sharing Jake. Really glad we could help find your ideal, and it is a stunning stone/design you chose.
Posted 4 years ago
5
Marcus B
I have known Ruth for a few years. Heirloom London is the best company to get bespoke jewellery from. There is no one else I would have wanted to go too or trust for a luxury engagement ring. She is diligent, thorough, and has a quality bar like no one else. She knows where to source the best gemstones, diamonds, metals, and perfects any design. I am already thinking what to buy next through her!
Heirloom London 5 star review on 29th March 2019
Helpful Report
Posted 5 years ago
Thank you so much Marcus! Really glad we made you (and your gorgeous fiancée) so happy!
Posted 5 years ago
5
Karen A
Amazing earings, perfect service and a very lovely experience to accompany it all.
Heirloom London 5 star review on 18th January 2019
Helpful Report
Posted 5 years ago
Hi Karen - thank you very much, and for sharing the image! They look amazing, sure you sparkled all Christmas!
Posted 5 years ago
5
Claire H
What can I say. This is the 2nd time I went to see Ruth for a special piece. This time was to take my late mums wedding ring and turn it into something special to give my sister on her wedding day. And oh boy, did she deliver. Ruth's guidance and knowledge helped turn this very sentimental item into something to treasure for ever. My sister's face when she opened that white heirloom box and hear the story of how it came about is something myself and my Dad will remember for a lifetime, as will she with her beautiful bracelet. I simply cannot recommend Ruth and Heirloom enough and know that there would be no one else that I would trust with items that are very important to our family.
Heirloom London 5 star review on 30th November 2018
Helpful Report
Posted 5 years ago
Thank you Claire, for putting the trust in me to deliver this lovely piece of jewellery. Every project is special, but this is one of the loveliest stories I've been part of yet.
Posted 5 years ago
Heirloom London is rated 5.0 based on 100 reviews