“More concerned with commerce than travel. Poor directions, idiocy rules. Paranoid & slow TSA. No posting of flight gate, delayed flight. No staff. Do you hate Americans?”
“This is the 2nd time in a month PMRassistance failed to me but in this occassion was gross as I was left abandoned. I was told the company is called Wilson James. I have heart problems, and recent history of bleeding from gastric ulcers for which I was admitt d. It long ago at hospital. Those 2ry to stress and anxiety. I am also diabetic asthmatic and suffer of chronic pain syndrome. If I could i would prefer to go in my own but I had 7 Orthopedic surgeries. I ended calling 999 and asked for the police. I was actually not feeling very well because the lady who was goi g to take me in the wheelchair asked me to stay d up to give the chair to another passenger who came for a companion. Poor suppor from Iberia too.Rhey didn’t consider my background medical history. Just only after I phone 👮♀️ police someone came for me. I met the lady who took other passengers and left me . She was told I phoned police and it was a nightmare as she was trying to justify because she was claiming g we were 6 passengers who require PMR and she was left to do all the job. I was terrified as i knew the trains with the strike starting next day were expecting to be overcrowded and I was right. At least in this occassion my suitcases were in the luggage platform becuase in a recent journey in November my suitcases disappeared as the aircraft arrived ages ago and my flight didn’t appear in the screen. I met another passenger who was in my flight and she said her suitcases were missing but someone put mine somewhere else. So wine needs to do something as someone will die there as I said I was not feeling well ….”
“Worst accessibility company ever! Courtersy of Wilson James as that is who runs the accessibility.
Honestly really the worst I have had and it is like this EVERY TIME.
Check this out if you are disabled. Seriously.
Brief as possible as there is a lot they did wrong!
I booked a wheelchair to gate and was told I could be taken between terminals. I checked this in advance TWICE with Heathrow.
I got to the airport 3 hours early and told to wait for my wheelchair.
I waited about a hour. The guy comes and said the bus is going to take 45 mins so we have to walk.
I said I can't walk, I booked a wheelchair and assistance with luggage.
He said I can pay for a cab myself OR we have to talk to the underground then between terminals!
I said I will end up in hospital and bedbound and he said that is the only option! Walk or taxi!
I had no money for a taxi plus, at this point checkin was going to close in 30 mins!
We were now rushing too as they dragged this out so bad!
Oh that is just a bit of the issue.
All staff say different things.
Lie if they don't know. They just make something up. I tested this on 10 staff and all said different things.
On the return I was told they couldn't wheel me to the underground and they couldn't help with luggage!!
This is a airport and they knew I had luggage!
So I was lied to many times as apparently they are not allowed to make people walk but they did.
They lied about not being able to help with luggage.
They lied about paying for a cab
They FORCED me to walk miles in total, leaving me bedbound and I had to go to hospital because of it.
I complained to Heathrow and just got a "Wilson James apologies". No real apology. Felt very fake.
Especially when these aren't minor things! These are BIG issues!
FORCING someone to walk miles when they will be hospitalised from it (and I told them that many times) is NOT OK!
Saying pay for a taxi whilst at Heathrow under YOUR care, is not ok!
Taking over 1 hour to get to a customer then nearly missing the flight because of it, is NOT OK!
Saying you can't help with luggage or wheel to underground is a lie and not ok.
As a side not, the other thing is that in Heathrow they were all Indian and Pakistani, but they would speak about you in their own language about you to their colleagues, right in front of you.
So you ask a question, they then speak to each other in their language and even sometimes laugh, then they answer.
You have no idea what they are saying and clearly there were times they WERE talking about me, but I couldn't understand.
I understand they speak two languages, but if you are with a customer and speaking to them and ABOUT them, it is a bit rude to speak about them to someone else in a different language when you know they can't understand.”
