“Absolutely dreadful, untrustworthy company. Inept when it comes to their own policies and procedures - different staff give different advice, and they will attempt to pressure you into taking extremely expensive insurance. They lied about how long their refund process would take, and though they claimed it was instant I am still owed £1,500 a week later. I am not confident that the refund will ever come, and I do not understand why they would want to go to the trouble of defending this in court, where I will inevitably win.”
Hello,
Thank you for taking the time to leave this review.
Looking through our customer list, we cannot find any record of you as a customer. We are wondering if it is possible you have left this for the wrong company as some of the details here do not sound quite right?
If you could get in contact at https://www.heathrowcarandvanrental.com/contact/ that would be brilliant.
Thank you,
