Apologies you felt we missed the mark on this order. I can see from our customer communications team that no issue has been logged for this. If you wish to get in touch with the team I'm sure we can arrange to have this replaced.
You can contact us with any queries by emailing us email@example.com
“Thanx for very professional and stress free delivery.also the packaging secured my item very well
Keep it up
Also liked the thank you msg from oone of your team member with her name on it
Keep up your quality service!”