This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Ordered item in June but not delivered and now October and they have not contacted me to offer refund. Given them 2 stars as had successful transaction earlier in the year"
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"Scumbags.Don't answer phone calls,online chat doesn't work.Item ordered and has never been delivered.Stay away!"
"When you use this site, you must be aware that they are sending items from abroad. You will only know this, once you have paid for the item and you receive the dispatch notice. I had wrongly assumed I would receive my items within 7 days. Its now been 10 days and I have been by Customer Services that I can expect the items within 4 weeks of dispatch. They also told me to check my letterbox, the local post office and to "stay calm". They told me they would do nothing until at least 4 weeks had passed. I have to wait this long before they will do anything, I don't think so. Luckily I paid by Paypal and I have already started a case against them. This is not what I expected. If I had known that items could take this long and that they were being sent from abroad, I would never have ordered from this abysmal company. Iherb can send items from the USA and have them arrive within 5 working days. I will never order from this company again."
"Never received item they didn't respond to email"
"Excellent and responsive customer service. Great quality products ."
"After one Month and i am still waiting for my order!!!!!!!!the customer service is a joke they told me to wait litle longer,if you want to buy from this store in the Year 2018 you must order from 2017!!!!"
"they send half your things and say the other is out of stock , then they say its going to be 8 more weeks, got what I wanted from somewhere else"
"My friend ordered some pills for me around £10 worth and was dispatched on the 30 April 2018, and they still have not arrived after 10 days. When you complain they sent you a patronizing email, and when someone does reply they say wait till the 23 May and go to your local PO to checked to see if they are there. Yeah we have time to go miles to the local PO on a whim. 1-3 days they say when he ordered them dont waste your time with these go and walk to H&B and pay a bit extra"
"Not in the uk, as stated. I ordered for a quick delivery and like to support my countries economy. I am still waiting on an order 2 weeks later. For the sake of saving a few pennies, it is not worth the bother for a few items"
"I have found products are good and less expensive than most. There have been delays, but you are usually warned. When stuff was impounded by Customs a fresh lot were sent ASAP. When ingredients come from all over the world, some dely has to be expected. Also growing seasons must play a part. If there looks like a long delay I look on Amazon only to find the branded product I want is also out of stock! The variety of stock offered is phenominal. I would recommend."
"When I placed my order, I was informed that the item was out of stock and to expect up to 8 weeks for it to be dispatched. Three months later, and still out of stock, I cancelled the order and requested a full refund as my order had not been dispatched in the time specified and I did not want to wait any longer. They only issued a partial refund. There must be a law to protect customers from this kind of unethical practice."
"Good range of products and my order arrived in a few days, will use again."
"I had high expectations of HealthMonthly based on the reviews posted on TrustPilot but the service that I received was absolutely dreadful. I should have read the feedback on reviews.co.uk instead for a more accurate picture.
I placed my order on 13th February and I was informed that it was despatched 1 to 2 days later. The anticipated arrival date was given as the 28th February, which I thought was strange given that they appear to be based in a small village called Pontllanfraith, South Wales. In reality its difficult to know where they are located as the telephone number is a Cardiff STD, the business is registered in the Channel Islands, and the company address is in Pontllanfraith, South Wales, with a trading name of Health Monthly, C/O Pack-It??
Their website is very misleading as it states " Dispatched within 24 hours - Monday to Friday" when you are placing the order but it very conveniently does not tell you when it will arrive until you have confirmed it.
The shipment eventually arrived today, 1st March, some 17 days after I placed my order. I now know where they came from and why the shipment took so long as the envelope has a post mark of Elizabeth, New Jersey, USA!!!
The question is why wasn't I informed that my order was coming from the USA and why didn't their customer services inform me of this when I contacted them to establish the whereabouts of the shipment. Instead they tried to fob me off with the following reply;
"Thank you for your email, we are sorry to hear your items has not yet arrived.......... I can see that your order was dispatched within 1-2 working days as per our dispatch promise....... We would urge you to remain patient at this time and check with your local sorting office whether a ‘calling card’ has been left or not. Unfortunately, we have noticed these are not left in all cases even though items are awaiting collection......"
What is particularly annoying is that they tried to blame the postal service for the delay when all along they knew that the shipment was coming from the USA.
No matter how good their products are, or how competitive their prices, I will not be dealing with them again as their UK operation appears to be no more than a mailbox for an overseas operation. I don't mind buying from overseas but I do object to sellers who mislead and are not to be trusted."
"I used to find Health Monthly very good but now every time I order from them it takes weeks for me to receive the order. Even though it said that the zeaxanthin capsules I ordered were in stock and I got a an email very quickly saying they had dispatched them, I have still not received them. My order was on the 2nd February, I might as well order directly from the USA if I keep having to wait weeks to receive my order."
"They promise dispatch within 24 hrs. One receives “Stage 2” Mail that says the item will be dispatched weeks later. This time the company is “unable to cancel the order”. Very poor costumer service!"
"DON'T USE THEM. They don't give you an order date and then when they do they say it may be delayed. They do however take your money. When I asked that the order could be cancelled (because the delivery date was too far away) they said that couldn't because the order has been 'fully despatched' that was on 17 Jan when the order wasn't going to be delivered until 31 Jan or perhaps 5 days later - they had taken the money on 14 Jan."
"Items ordered don't arrive. Poor customer service."
"Ordered an item that said uk delivery on 27 November, it is now 12th deccand they're saying I won't receive it till 18th December , really not happy. Called them when I finally got through they made excuses saying it was from the US.Peter jones"
"I have never received my item and what I have been hearing from this company was just "please be patient and wait". Customers cannot wait for ever, if your service is awful that is entirely your problem. I strongly believe that the item has never been sent, as I asked to track it down and nothing was done about it. AVOID IT FOR CERTAIN....."
"Previous orders have been fulfilled on time. Although, how difficult can it be? Current order arrived in separate parcels; the second half missing. All together now--don't tell me to be patient just send me my stuff!"