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Haven
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JH
Jayne Holmes
9 reviews
GB
Rated 1 out of 5 stars
Be warned people absolutely disgusting…they don’t care about people just how much they can rinse people for
Be warned people absolutely disgusting despite warning them 3 months prior to my booking which was paid in full rhar I would not be able to go due to my mother been diagnosed with u treatable terminal cancer as I hadn’t checked the box or accidentally unchecked it they would not refun any money
Ok so my mistake however absolite robbery I could understand if I rang last minute
But to ring 3 months in advance wirh exceptional circumstances such as this on a holiday paid in full then any decent caring company would refund!!
The money this company makes is absolutely disgusting
Instead they offered a credit for half the value of the money paid and has to be used by end of this year
I wouldn’t Care but 3 months notice they probably re rented the caravan easily so got 2 payments… soooo angry with them tbh
Absolutely useless and disgusting!!
Making money of people going thro emotionally crippling times and anyone whose experienced such a diagnosis knows that expenses shoot up with extra medical appointment time away from work to attend escort support effects income etc etc etc so a refund would have helped tremendously and other company especially one as large as haven would see that and under such circumstances make allowances especially with such notice apparently had I notified them a few days earlier they might have been able to do more!!! Absolute insult to injury
Absolutely avoid or don’t pay any more thet deposit to last minute just in case
Disgusted tbh shame on haven!!
Proof could be provided obviously so exceptional tragic circumstances need to have a different approach
In fact I think haven is the only company that would refuse a refund under such circumstances regardless of a £20 policy or not!!
Well done Haven shown jist how false your family caring facade is!!!”
“On a recent badly needed 4 night break our holiday was ruined by intruders in our caravan who work for hoseasons. They went through our caravan messing about with the television, they turned our gas off outside, they put both toilet seats down and put a full toilet roll from the kitchen on top of the seat, they interfered with the water and left us with no hot water and water trickling, they brought mud and leaves off the filthy verandah onto our carpets.. The plumber who sorted out the gas and water was gob smacked when I shown him what we came back to, he said they had been messing around and they even unplugged the television... This was at Marton mere and was reported straight away to management who kept promising call backs which didn't happen, she tried denying it was their staff, but other staff there told us the team had master keys... I'm disgusted about Haven allowing tricks like this against a disabled carer getting a badly needed breakaway... There was other problems too, the 1st woman we spoke to was confrontational, when I spoke to her colleague she was lovely.... I was promised calls from higher management but that never happened either.”
“This facility does not have a 24 hour Buffet service so you are forced to order room service which was told will be one and a half to two hours at one in the morning. I’m sure they’re very busy but you do not come first. Very disappointing.”
“Just bought a caravan on Haven skegness..love it here.
A Massive thankyou to Tom !! for all his support advise and patience in helping us achieve our dream.All a great friendly team here...lovely atmosphere ,happy days”
