Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,291 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,291 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 18th April 2024

Siobhan Johnson

Haute Florist 5 star review on 17th April 2024

Nicki Allan Nicola Allan

3471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had flowers (if that's what you call them) Sent for valentines for my wife. About ten stems 6 of then dying or already dead and wilting. Never use this company again . If I could give 0 stars I would.”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 1 month ago

“valentines day and the flowers have been sent back to sender even though they confirmed address prior to today. phone lines closed hours before they are supposed to. so ive brought my wife flowers for valentines which arent arriving and without notice! horrible company. disgusting service.”

Helpful Report

Posted 2 months ago

Hello Dan, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 month ago

“I’m sorry to write this review, but if you want flowers that you can get from supermarket for half the cost, then that’s up to you, I received a bouquet of flowers for my wife for valentines, I’m embarrassed to give her the flowers, tiny bunch of flowers for £40 paid extra for large size, sent photos to customer service twice and they must look at them through a magnifying glass because they think they’re ok , I would upload photos to this review if I could, this company is such a ripoff, be fair warned.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate customers like you who bring their concerns to our attention, as it helps us grow and improve. We are truly sorry to hear about the disappointing bouquet you received for Valentine's Day. We apologise for any embarrassment caused, as that is not the experience we aim to provide. Your dissatisfaction regarding the size of the bouquet is duly noted. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Ordered the large bouquet and having compared it to the photo have clearly been sent the medium. Disappointing for the money paid.”

Helpful Report

Posted 2 months ago

Dear James, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We sincerely apologise for the disappointment caused by receiving a medium-sized bouquet instead of the large one you ordered. We understand that this does not match your expectations, especially considering the amount you paid. We strive to ensure that our customers receive exactly what they order, and we regret that this was not the case for you. I can see that our customer service team are looking into this for you. Warm regards, Rosie

Posted 2 months ago

“I placed an order for birthday and noted on the day, flowers not available”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide feedback about your recent experience with Haute Florist. We sincerely appreciate your valuable input and apologise for any inconvenience caused during the ordering process. We understand your disappointment regarding the unavailability of the flowers on the requested day for your birthday order. We are truly sorry for falling short of your expectations in this regard. We always strive to provide our customers with the best floral experience, and we regret that we were unable to meet your specific requirements. Once again, thank you for bringing this matter to our attention. Warm regards, Haute Florist Team

Posted 2 months ago

“Unfortunately may last order from you got a bad review from the person who received them. They said by the next day 4 flowers had died and the rest barely lasted the next couple of days. Very disappointed as these were meant to cheer her up after coming out of hospital”

Helpful Report

Posted 2 months ago

Dear Yvonne, thank you so much for taking the time to share your feedback with us regarding your recent order from Haute Florist. We sincerely appreciate your honesty and willingness to let us know about your experience. We are truly sorry to hear that the flowers you sent were not up to our usual standards. We understand how disappointing it must have been, especially when they were intended to bring cheer to someone recovering from the hospital. It saddens us to learn that four flowers had died by the next day and the remaining ones barely lasted a couple more days. Please accept our deepest apologies for this oversight. We take great pride in providing fresh, vibrant flowers that bring joy to our customers and their loved ones, and we are truly sorry that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Flower box arrived with florist oasis free from the box. Flowers not secured and had to be rescued from the box. Quality of flowers were poor as did not last more than two days. Customer service ignorant by not answering all concerns.”

Helpful Report

Posted 2 months ago

Dear Mike, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and valuable input. We would like to apologise sincerely for the issues you encountered with your flower delivery. It is disappointing that the flower box arrived the way it did, and the flowers were not properly secured. This is not the level of quality and service that we aim to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“I ordered flowers to be delivered on a specific day for a friend's 60th birthday. They did not arrive. I got several automated replies from customer services saying they did not guarantee a specific delivery date (despite advertising 'Next Day Flowers' on their website) and excusing themselves of any obligation to give a refund. There was no reply when I phoned either (apparently it was snowing). The flowers eventually turned up 2 days later and wilted - not much use as a birthday surprise. I understand there can be problems with deliveries but all it needed was a genuine apology and a refund or voucher. Such a shame as they have always been good before; I won't be using them again.”

Helpful Report

Posted 2 months ago

Dear Sally, thank you so much for taking the time to provide us with feedback on your recent experience with Haute Florist. We truly appreciate your honesty and for bringing this issue to our attention. We would like to sincerely apologise for the disappointment and inconvenience caused by the delayed and wilted delivery of the flowers for your friend's 60th birthday. We understand how important it is to have timely and fresh flowers for such special occasions, and we deeply regret that we fell short of your expectations. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

“My order was delivered the day after my friend’s birthday, absolutely useless … I purchased next day delivery service . I ordered well within the deadline . All they had to do was tell me it was not possible and I would have chosen another provider. And they sent me a feedback request on how satisfied I was. Zero %”

Helpful Report

Posted 2 months ago

Dear Marge, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the inconvenience caused by the delayed delivery of your order. We understand how important it is for gifts to be delivered on time, especially for special occasions like birthdays. We sincerely apologise for failing to meet your expectations despite purchasing our next-day delivery service and ordering well within the deadline. We acknowledge that the situation could have been handled better, and we should have informed you in advance if the delivery was not possible. Your feedback regarding our feedback request also highlights an important issue. We regret that we sent it when you were dissatisfied with our service. We truly apologise for any frustration this might have caused. Warm regards, Rosie

Posted 2 months ago

“The flowers were never delivered. i was never contacted about the delivery. the order was placed almost a week ago. i have sent three separate customer support messages, and no one has gotten back to me. HORRIBLE SERVICE. I WANT A REFUND.”

Helpful Report

Posted 2 months ago

Hello Thomas, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have checked our system and can see that our team did reply to you on the 6th. I have contacted you again to look into this. Best wishes, Ellie

Posted 2 months ago

“The delivery was confirmed by email, however this didn’t not happen, my purchase was a birthday surprise present which didn’t serve the purpose as it arrived late. Don’t trust the company when they show they show on the website that they have followed day delivery.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I am very sorry to hear about the issues you have faced regarding the delivery of your order. Due to the distance between the distribution centre and delivery address, it can sometimes take extra time in transit. I do apologise for any disappointment or inconvenience caused. Warm regards, Rosie

Posted 2 months ago

“I purchased with Haute to make use of their advertised next day delivery for some funeral flowers. I paid for 24 hour tracked service. The flowers arrived a day late .... which was no use to me or the recipient. Haute were not interested in partially compensating me in any form. They quoted they COULDNT guarantee next day as they relied on a third party courier! Quite frankly, this is not good enough. They added that they could have guaranteed delivery if I'd have paid extra for the pre 1pm delivery service. When I placed my order this wasn't clearly offered prior to purchase. Be careful if you specifically want a set day delivery!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to apologise for the inconvenience caused by the delay in the delivery of your flowers. We understand how crucial it is to have them delivered on time, especially during such sensitive occasions. We deeply regret that we were not able to fulfil your expectations and offer our sincerest apologies to both you and the recipient. We understand your frustration regarding the lack of partial compensation and the reliance on a third-party courier. While we strive to ensure timely deliveries, we acknowledge that there are unforeseen circumstances that may occur. However, we agree that this does not excuse us from fulfilling our commitment to our customers. Thank you once again for bringing this matter to our attention. Sincerely, Rosie

Posted 2 months ago

“dismal is the word i would use to describe your service . My partner received dead flowers and no chocolates as ordered. When i called to query I was spoken to so rudely - no apology and just robotic, moronic customer service - very upsetting. You clearly have no ethics as a company. I am still awaiting my refund for the dead flowers . I would never ever use you again. Dispicable.”

Helpful Report

Posted 2 months ago

Dear Jane, thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate your honesty and bringing these issues to our attention. Firstly, we would like to express our sincere apologies for the disappointing experience you and your partner had with our service. It is truly disheartening to hear that the flowers were delivered in poor condition, and the chocolates were missing from your order. Furthermore, we deeply regret the customer service you encountered when inquiring about the issue. We understand the frustration and upset this situation has caused, and we assure you that we take your concerns seriously. I can see that our team did request more photos of the flowers to be able to look into this further for you. Warm regards, Rosie

Posted 2 months ago

“I ordered a bouquet for my sister’s birthday on 25th January- it’s now almost Feb and I still have no delivery date and eight emails later I am done with dealing with an AI chat who writes that deliveries to remote areas may be subject to delay - it’s Glasgow… please help!!! I am a very loyal and regular HF customer but when there is a problem it’s important to speak to a person. What is most worrying is that my card had been debited but I had to chase to check (non) delivery - I don’t think this is the first time this has happened but am just too busy work wise to chase up non delivery via an awful AI service So disappointed”

Helpful Report

Posted 2 months ago

Dear Elaine, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We truly appreciate you bringing these concerns to our attention. First and foremost, please accept our sincere apologies for the inconvenience and frustration you have encountered with the delayed delivery of your sister's birthday bouquet. We fully understand how important it is for special occasions to be celebrated on time, and we are truly sorry for any disappointment caused. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Rosie

Posted 2 months ago

“Awful company do not use if you want to rely on getting flowers that are live and on the salt you want them. We ordered £300 worth of flowers for Christmas several items arrived 2 weeks early and 2 bouquets were dead on arrival - the 100% satisfaction just doesn’t exist customer service is non existent they just don’t care - until I’m the end I just feel exhausted by the battle - to be honest I have had lots of good flowers but when it goes wrong they just don’t want to know and use excuse of Christmas is busy ! So is valentines, Mother’s Day etc that’s what florist are supposed to do - do not use if you want to rely on them”

Helpful Report

Posted 2 months ago

Hi David, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. First and foremost, we would like to apologise for the inconvenience and disappointment you experienced with your Christmas order. We understand how frustrating it can be to receive flowers that are not fresh or delivered at the wrong time. Please accept our sincere apologies for this. We also understand your frustration with our customer service. We are truly sorry if you felt that we did not care or provide the level of service that you expected. We assure you that this is not the standard we strive for, and we deeply regret any exhaustion or dissatisfaction you may have felt during this process. I have located your order and can see that this has since been resolved with our team. Warm regards, Rosie

Posted 2 months ago

“Flowers arrived a day late for my daughter's birthday, with no notification and apparently this was acceptable, even though you say that you deliver next day and I ordered them 3 days in advance. All replies from you are standard copied and pasted replies which do not address the issue. When the flowers did arrive they were an unappealingly, brownish tinged interpretation of what was advertised. I had checked the Haute reviews on Google which are all excellent (not sure how this can be....) - wish I'd checked Trust Pilot first. Disastrous.”

Helpful Report

Posted 2 months ago

Dear Jane, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the late delivery of the flowers for your daughter's birthday and for the lack of notification. This is certainly not the level of service we strive to provide. We understand how important it is for special occasions to be celebrated on time, and we apologise for falling short in this regard. We also apologise for the quality of the flowers you received. It is disheartening to hear that they were not as appealing as advertised. We understand the disappointment this may have caused. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 2 months ago

“Flowers were half wilted, too much money for a poor bunch of flowers, do not match the picture 1 bit, customer service is non existant, dont pay extra if u dare pay anything for flowers off these”

Helpful Report

Posted 2 months ago

Dear Paul, thank you so much for taking the time to provide feedback on your experience with Haute Florist. We truly value your opinion as it helps us improve our services. We deeply apologise for the issues you encountered with your order. It is certainly not the standard we strive to uphold at Haute Florist. We regret that the flowers you received were half-wilted and did not meet your expectations. We understand your frustration with the flowers not resembling the picture provided and the lack of customer service you experienced. Once again, we apologise for any inconvenience caused and assure you that your feedback will be taken seriously. We hope for another opportunity to serve you better in the future. Warm regards, Katie

Posted 2 months ago

“Disappointing! Next day delivery does not apply to certain places, though this is not clear on the website UNLESS you read the terms and conditions. The front page, states next day delivery a number of times but does not indicate there are exceptions.”

Helpful Report

Posted 2 months ago

Dear Ms Simpson, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your valuable input. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 2 months ago

“Absolutely awful service from you guys. Would’ve made a better bouquet from the weeds of the sidewalk compared to what I received.”

Helpful Report

Posted 2 months ago

Dear Anoop, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and we sincerely apologise for the disappointing bouquet you received. We understand that the quality of the arrangement did not meet your expectations, and for that, we are truly sorry. We strive to provide our customers with the highest quality floral creations, and it's disheartening to learn that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Arrived the day after the birthday, both bunches were not as described, I paid £104 to make my friends birthday and she got these. I complained and James who admitted there where not the quality I had paid for, and he didn't give a monkeys, offer a £15 credit. I wouldn't use these people again, a pointless gesture.”

Helpful Report

Posted 2 months ago

Hello Linzi, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. First and foremost, please accept our sincere apologies for the disappointment you and your friend experienced. We understand how important it is for a birthday gift to be delivered on time and as described. We deeply regret that the flowers arrived the day after the birthday and did not meet your expectations in terms of quality. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

Haute Florist is rated 4.7 based on 27,291 reviews