Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,342 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,342 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 24th April 2024

Gordon Mitcheson-Smith

3481

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service, flowers were good I understand but trying to contact them and have any communication was just rubbish”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your experience with us, Wendy. We appreciate your feedback and apologise for any issues you encountered while trying to contact our business. We strive to provide the best service and are thankful that you still liked the flowers you received. I will feed this back to the relevant departments. Best wishes, Katie

Posted 10 months ago

“I paid £54 for a bouquet of blue and white flowers. When I arrived at my friends’ house in Castlerock, N Ireland this afternoon where you had delivered the flowers yesterday, I was NOT impressed. They were not blue but pink. 3 of the roses couldn’t be used because they were dying and others won’t last more than a day or two. You are delivering some to Belfast on Wednesday and I sincerely hope they will be better.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Ann. It is really appreciated that you took the time out of your day to let us know about your experience. We are really sorry to hear that your experience with us was disappointing; our goal is to provide a perfect experience for all of our customers. I have located your order and can see that the bouquet ordered was pink and white, the Paris bouquet. We do apologise if this was not intended. Best wishes, Katie

Posted 10 months ago

“The flowers although nice were not delivered on the requested date even though I paid additional delivery. This was very disappointing as they were a gift in special circumstances. I feel as if the replies I received were very general and did not address my personal concerns. I'm afraid to say I won't be using Haute Florist again.”

Helpful Report

Posted 10 months ago

Thank you so much for your honest feedback on Haute Florist. We are truly sorry that the flowers were not delivered on the requested date, even though you paid for the additional delivery. We understand this was very disappointing as they were a gift in special circumstances. We are also very sorry that you felt the replies were general responses, not personal ones. I will feed this back to the appropriate department. Warm regards, Tom

Posted 10 months ago

“The reason for less stars is because the flowers I sent to my sister were a day late. The flowers themselves were lovely but I thought that flowers would have been delivered on the requested day. I suspect that it was probably the Royal mail that caused the delay but I expected that the flowers would have been dispatched in time or earlier to ensure they either arrived on time or a little bit early ( preferable to being late,) as they were ordered in time to allow this. Having said that, my sister loved the flowers and when my daughter sent flowers for next day delivery to me they arrived early the next day.”

Helpful Report

Posted 10 months ago

Thank you for telling us about your experience. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 10 months ago

“Delivery came late and already seem to be dying after 2 days.”

Helpful Report

Posted 11 months ago

Thank you so much for the feedback about Haute Florist! We really appreciate you taking the time to let us know about your experience. We apologise for the late delivery and that the flowers seem to be dying after only two days. Please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject? Best wishes, Rosie

Posted 11 months ago

“I was disappointed with the flowers. There were too many of the yellow and white flower. It just looked like they filled up with whatever they had bulk of.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to let us know about your experience with Haute Florist, Tonya. We are sorry for the disappointment caused while using our services on this occasion. I will feed this back to our Florist manager. Best wishes, Rosie

Posted 11 months ago

“Disappointing. Royal Mail attempted delivery at the wrong address, so ultimately the flowers arrived 2 days late for my mum’s birthday (so also 2 days less fresh). Clearly this wasn’t Hautes fault, but they showed no interest when I contacted them. I wouldn’t use them again.”

Helpful Report

Posted 11 months ago

Thank you so much James for your feedback on Haute Florist. We really appreciate that you took the time to let us know about your experience. We apologize for the fact the Royal Mail attempted to deliver your order to the wrong address and it arrived 2 days late for your mum's birthday. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 11 months ago

“There's lots of competitors in this market, so you may be wondering if you should use Haute? Don't bother, they won't deliver on time; just use a decent local florist. I ordered on a Friday for delivery on Sunday, at cost, they happily accepted the order, but then contracted Royal Mail who didn't deliver till Tuesday. 95th birthday missed. Only two stars as apparently the recipient liked the flowers.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 11 months ago

“Unfortunately my flowers came and some were brown and wilted”

Helpful Report

Posted 11 months ago

Thank you so much, Nick, for taking the time to provide feedback about your experience with Haute Florist! I am sorry to hear that some of the flowers you received were brown and wilted-- that's not the level of quality we strive for. I have located your order and can see that our customer service team is looking into this for you. Best wishes, Katie.

Posted 11 months ago

“First time ordering and birthday flowers arrived late. Will not use again.”

Helpful Report

Posted 11 months ago

Thank you so much, Fiona, for taking a moment to let us know about your experience. We are sorry that your first time ordering with us did not live up to our usual high standards and this birthday gift arrived late. We are truly sorry about that and for any disappointment or upset caused. I will raise this with our Dispatch Manager. Best wishes, Katie

Posted 11 months ago

“Beautiful flowers as they arrived, however 24 hours later looking sad”

Helpful Report

Posted 1 year ago

Thank you for taking the time to write your review. We apologise for this issue you have experienced with the bouquet received. We would like to resolve this issue for you. Please can you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with 'Review' in the subject along with your order number so that I may look into this issue for you? Kind regards, Laura

Posted 1 year ago

“As the recipient of surprise birthday flowers, I am unlikely to recommend this company to anyone. I have never recieved flowers in such a poor state ever. I'm sorry my friend spent her money. No support in the box , damaged leaves, wilting leaves, and brown edges on the roses. This was the 2nd attempt to get it right....Dont waste your money.......”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We apologise that the bouquet received is unsatisfactory. We would like to resolve this issue for you. Could you please email us some photos at enquiries@hauteflorist.co.uk with 'Review' in the subject so that we may look into this further? Best wishes, Laura.

Posted 1 year ago

“Delivery was late by a day when it’s a birthday that’s unacceptable ! Said they can’t guarantee delivery on chosen day But tell me that when it’s all ordered and Paid and already late ! Would NOT use again so many other reliable eflorists to chose from”

Helpful Report

Posted 1 year ago

Hello Cindy, Thank you for your review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do apologise for any disappointment or upset caused. Best wishes Rosie

Posted 1 year ago

“Ordered flowers 2 days in advance and paid for specific day delivery.. very disappointed that flowers were not delivered on time for my nans birthday. She did say they were beautiful when they arrived a day late”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I will feed this back to our Dispatch Manager. Warm regards Tom

Posted 1 year ago

“The flowers are fresh and the medium bouquet is a very good size. The personalized card looked great as well. What was not good was the fact that I have not received any email that the order was delivered, no heads up, nothing. The flowers were delivered a day later after on the website I mentioned clearly the date. The surprise was good but it was late.”

Helpful Report

Posted 1 year ago

Hello Ancuta, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I will raise this with our Dispatch Manager. Best wishes Katie

Posted 1 year ago

“Of the eleven lilies in this bouquet only one has opened during the 12 days after receipt. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello Keith, Thank you for your review. We're so sorry to hear that you've had some issues with your lilies not opening. Ensuring that we send flowers of the best possible quality is so important to us, so it's always disheartening to hear that we've not quite hit the mark. I have located your order and contacted you via email. Best wishes Ellie

Posted 1 year ago

“Have been using Haute to send flowers from Australia for my mum for a while. Feeling a bit disappointed with the quality of these ones. The petals are droopy already.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're really sorry to hear that your experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! Whilst it is always our mission to make sure that we are sending out flowers of the best quality possible, as flowers are a fresh product on rare occasions things can go wrong. I will feed this back to our Florist manager. Best wishes Rosie

Posted 1 year ago

“Super dissapointed with my product ot was a 1/4 of the size very under developed and if im honest made me sad and was gutted when my mum rang me to say she'd recived it and discribed it only have it 2 stars because of the delivery time was spot on But gutted over all with it”

Helpful Report

Posted 1 year ago

Hello James, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. I have located your order and can see that our customer service is awaiting your response to look into this for you. Best wishes Rosie

Posted 1 year ago

“I wasn’t impressed with the flowers - much smaller than expected, didn’t match photo on website at all and disappointed not to receive any update on item having been dispatched so I had no idea if flowers were received by the recipient. I had to follow up on the life chat via the website where I got the Royal Mail tracking.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We are also so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Warm regards Tom

Posted 1 year ago

“The bouquet was well packed and delivered on time, however the bouquet was much smaller than expected. The three roses within the bouquet were irreversibly droopy. This bouquet was for my 91year old mother on law who was upset because she knew I would be disappointed. I would have got a better bouquet from my local supermarket.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. If not done already, please could you send us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject, so we can put this right for you. Best wishes Rosie

Posted 1 year ago

Haute Florist is rated 4.7 based on 27,342 reviews