Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,284 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,284 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 18th April 2024

Siobhan Johnson

Haute Florist 5 star review on 17th April 2024

Nicki Allan Nicola Allan

3471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers arrived in good condition and were very fresh. I would definitely buy from here again.”

Helpful Report

Posted 2 months ago

Dear Kim, thank you so much for your fantastic four-star rating of Haute Florist! We truly appreciate your kind words and are thrilled to hear that the flowers arrived in good condition and were very fresh. Your satisfaction means the world to us, and we couldn't be happier knowing that you would definitely buy from us again. We look forward to serving you in the future and providing you with more beautiful and fresh blooms! Warm regards, Rosie

Posted 2 months ago

“Really disappointed with the service. I ordered flowers and candles to be delivered to Australia on 27/01/24 today it’s 7/2/24 NOTHING has been delivered. No communiction what so ever. DONT USE THIS SERVICE.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave some feedback. We apologise for any inconvenience you may have experienced in the past. We understand that timely delivery and effective communication are crucial, and we are constantly working on improving our services to ensure that such issues are avoided in the future. I can see that this has been resolved with our customer service team.

Posted 2 months ago

“Always amazing. The only florist I use . Just perfect.”

Helpful Report

Posted 2 months ago

Dear Amanda, thank you so much for the lovely 4-star rating you gave Haute Florist! We truly appreciate your kind words and support. It's customers like you that make our job so fulfilling. We are thrilled to hear that you always find our flower arrangements amazing and that we have become your go-to florist. Your satisfaction is always our top priority, and we are delighted that we have been able to consistently provide you with perfection. Thank you again for entrusting us with your floral needs, and we look forward to serving you once more in the future! Warmest regards, Tom

Posted 2 months ago

“My daughter-in-law was thrilled. She sent a photo, looked lovely but l thought it might be a little bigger.”

Helpful Report

Posted 2 months ago

Dear Evelyn, thank you for taking the time to leave us a 4-star rating for Haute Florist! We truly appreciate your feedback and are thrilled to hear that your daughter-in-law was happy with her floral arrangement. We apologise if you were expecting a larger size. Your feedback is important to us, and we will take it into consideration for future improvements. Thank you once again for choosing Haute Florist, and we hope to serve you again in the future! Best regards, Rosie

Posted 2 months ago

“I sent "sympathy flowers" for which the recipient was very pleased. The only downside was that he had great difficulty in finding who the flowers had come from. I think that messages should be much clearer.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful 4-star rating of Haute Florist! We greatly appreciate your feedback and are thrilled to hear that the recipient of the flowers was delighted with them. We apologise for any confusion caused regarding the sender of the flowers. Your suggestion about making our messages clearer is valid, and we will certainly consider it to enhance our customer experience. Once again, thank you for choosing Haute Florist. We hope to have the pleasure of serving you again in the future. Warmest regards, Tom

Posted 2 months ago

“Only just placed first order - The images lookk great but I wasn't overly please about the delivery charge on top of what are quite expensive flowers - I continued with the purchase as I do like the hat boxes”

Helpful Report

Posted 2 months ago

Thank you so much, Tracey, for taking the time to give us a 4-star rating! We appreciate your feedback and are thrilled that you liked the images of our beautiful flowers. We understand your concern about the delivery charge, and we apologise if it seemed expensive. However, we're glad that you still decided to proceed with your purchase because you love our hat boxes. Your support means a lot to us, and we hope to continue providing you with exceptional service and stunning floral arrangements. Thank you again for choosing Haute Florist!

Posted 2 months ago

“My Sister was happy with the flowers, so al good thanks.”

Helpful Report

Posted 2 months ago

Dear David, thank you so much for giving Haute Florist a 4-star rating! We truly appreciate your kind feedback and we are thrilled to hear that your sister was happy with the flowers. It's wonderful to know that everything turned out well and met your expectations. Once again, thank you for choosing Haute Florist. We hope to have the pleasure of serving you again in the future! Warm regards, Rosie

Posted 2 months ago

“I think the flowers are great and feel Premium although sometimes on delivery they don’t look like the pictures! Might be an idea to clarify what size the pictures are ;)”

Helpful Report

Posted 2 months ago

Dear Jo, thank you so much for your 4-star rating of Haute Florist! We truly appreciate your feedback. We're delighted to hear that you think our flowers are great and feel premium. We take pride in ensuring that our floral arrangements are of the highest quality. We constantly strive to provide accurate representations of our products, but we acknowledge that there can be slight variations due to factors like seasonal availability. Your suggestion to clarify the size of the pictures is helpful, and we'll consider it for future improvements. Once again, thank you for choosing Haute Florist, and we hope to serve you even better in the future. Best regards, Katie

Posted 2 months ago

“lovely fedback from everyone I have sent flowers to via Haute. Very happy with the service. Thank you. Rhonda”

Helpful Report

Posted 2 months ago

Hi Rhonda, thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your kind support and are thrilled to hear that you're happy with the service at Haute Florist. Your feedback means a lot to us. Once again, thank you for choosing Haute Florist. We hope to exceed your expectations in the future. Warm regards, Katie

Posted 2 months ago

“The flowers are great and everyone that I have sant them to have been very pleased with them. The one thing that I have been disappointed with is that when they have been delivered they just knocked on the door and left without alway the people knowing that they have been delivered. Having saying all that I would and have used them again”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a wonderful 4-star rating. We truly appreciate your support and are thrilled to hear that you and everyone you've sent our flowers to have been pleased with their quality. Your satisfaction means the world to us! We apologise for any inconvenience caused by the delivery process. We understand that it can be disappointing not knowing when the flowers have been delivered. Rest assured, we take your feedback seriously and will strive to improve our communication with recipients moving forward. Warmest regards, Rosie

Posted 2 months ago

“The flowers were delivered on time and were exactly what I expected. I wanted something slightly different and that’s what we got. Will definitely use again”

Helpful Report

Posted 3 months ago

Dear Sarah, thank you so much for taking the time to give Haute Florist a 4-star rating. We truly appreciate your feedback and support! We are thrilled to hear that the flowers were delivered on time and met your expectations. It brings us great joy to know that we were able to provide you with something slightly different, just as you wished for. Your satisfaction is our top priority, and we are glad we could deliver just what you were looking for.

Posted 3 months ago

“The recipient of the flowers was over the moon with them and the card that I also purchased”

Helpful Report

Posted 3 months ago

Dear Laurel, Thank you so much for taking the time to leave us a 4-star rating for Haute Florist! We truly appreciate your support and feedback.

Posted 3 months ago

“so good, my mum was so pleased with her loverly flowers. thank you so much, will use you agian. thank you.”

Helpful Report

Posted 3 months ago

Dear Natalie, thank you so much for your wonderful 4-star rating of Haute Florist! We are thrilled to hear that your mum was pleased with her lovely flowers.

Posted 3 months ago

“Extremely well packaged, arrived timeously, an abundance of flowers in gorgeous colours only complaint would be that the roses were on the turn quite open and the outside petals were loose and slightly discoloured but would definitely use again.”

Helpful Report

Posted 3 months ago

Dear Janice, thank you so much for taking the time to rate Haute Florist with four stars! We appreciate your feedback and are thrilled to hear that you had a positive experience overall. We are glad that your order arrived in a timely manner. We pride ourselves on making sure our customers' flowers arrive in perfect condition. We apologise for any inconvenience caused by the roses. We always strive to deliver the freshest and most vibrant flowers, and we will take your feedback into consideration to improve our future arrangements.

Posted 3 months ago

“Fast delivery and flowers looked very nice based on photo sent by recipient! Not sure the bouquet was as large as expected though (I ordered the large option).”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a 4-star rating for Haute Florist! We greatly appreciate your feedback. We are delighted to hear that the flowers looked nice, and we are glad that the delivery was fast. We apologize if the bouquet size was not as large as you were expecting. We value your business and hope to have the opportunity to exceed your expectations in the future.

Posted 3 months ago

“The flowers were absolutely beautiful but I paid for a large bouquet and it was quite small.”

Helpful Report

Posted 3 months ago

Thank you so much, Jenifer, for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and are delighted to hear that you found our flowers absolutely beautiful. We apologize for any inconvenience caused by the bouquet size not meeting your expectations. Your feedback is valuable to us, and we will definitely make sure to improve our sizing accuracy in the future. We appreciate your support and hope to have another opportunity to exceed your expectations in the future. Thank you once again for choosing Haute Florist!

Posted 3 months ago

“The flowers from here are beautiful. I had some delivered on Christmas Eve and by Boxing Day they were dying but I got in touch and they got replaced. These ones look a lot fresher and there’s hopefully a week left in them.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind review and for giving us a 4-star rating! We genuinely appreciate your feedback. We're thrilled to hear that you found our flowers beautiful, and we apologize for any disappointment caused by the previous delivery. Our team is always here to ensure your satisfaction, and we're glad we could replace them for you. We assure you that we strive to deliver the freshest flowers possible, and we're confident that these ones will last for a full week. Thank you once again, and we look forward to serving you in the future!

Posted 3 months ago

“Really good service choice and lovely flowers. They looked very fresh.”

Helpful Report

Posted 3 months ago

“Efficient, good value for money. Would use again!”

Helpful Report

Posted 3 months ago

“Great product .but had no email to say when it would be delivered. Even though i asked for 24th December. But came on the 23rd ...lucky someone was in”

Helpful Report

Posted 3 months ago

Haute Florist is rated 4.7 based on 27,284 reviews