Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,342 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,342 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 24th April 2024

Gordon Mitcheson-Smith

3481

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers but they’re not large and if they are I suggest you take a look at your sizing , disappointed if I am honest with the sizing. Looks like any normal size bouquet.”

Helpful Report

Posted 7 months ago

Hello Michael, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. This is disappointing to hear and we would like to look into this for you. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 7 months ago

“Wrong order. Unfortunately, the wrong size of bouquet was sent to a dear friend. When I received a thank you message and images of the flowers in her home, I noticed the side of the arrangement and contacted customer service. After some back and forth, with me explaining what images are on the website, the customer service representative did inform me that they sent the wrong size. They delivered some additional flowers (not a complete arrangement) to my friend and forgot to mention who it was from.”

Helpful Report

Posted 7 months ago

Thank you so much for your review about Haute Florist! I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our team. Warm regards, Tom

Posted 7 months ago

“Ordered a bouquet to be delivered on a Monday for my mother’s birthday. The flowers that were delivered were just awful most were wilted and some rotted. I’m pleased to say that customer service provided a replacement bouquet on a day of our choice. Not sure if I’d use again but I’m pleased that the issue was resolved. Maybe because they were despatched on a Sunday?? I don’t know, I never received any explanation…z”

Helpful Report

Posted 7 months ago

Thank you so much for your feedback about Haute Florist! I am very sorry to hear that the flowers you purchased for your mother's birthday arrived rotten and wilted. This is incredibly disappointing to hear. I am pleased to know our customer service team was able to help and arrange for a fresh bouquet to be delivered. We hope this bouquet was well received! Warm regards, Tom

Posted 7 months ago

“good delivery but the size of the floweres for the prices was rediculious”

Helpful Report

Posted 7 months ago

Thanks so much for the review, Erin! It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. This is certainly not our intention and I will feed this back to our Florist Manager. Warm regards, Tom

Posted 7 months ago

“was a good flowers package :)”

Helpful Report

Posted 8 months ago

Hi Maggie, Thank you so much for sharing your feedback about Haute Florist! We are so happy to hear that you had a great experience with us and we are so grateful for your kind words.

Posted 8 months ago

“Slightly disappointing as the personalised card didn’t get delivered with the flowers. A shame as the flowers were very nice and the service so efficient.”

Helpful Report

Posted 8 months ago

Hi Rachel! Thank you so much for taking the time to leave such a kind review of Haute Florist! We are very sorry to hear that the personalised card was not delivered. I have located your order and can that there wasn't a personalised card, just a small message card. Warm regards, Tom

Posted 8 months ago

“the flowers were to tall for the box ^ it was very diffecult to cut the stems when watering The top of the flowers were damaged & hag,d to be cut of”

Helpful Report

Posted 9 months ago

Hello Mike, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I will feed this back to the relevant departments. Best wishes, Katie

Posted 9 months ago

“I tried to add a personal card with my flowers but had to re-write it 4 or 5 times as it kept disappearing from the web page. Once it worked then I was delighted with the process.”

Helpful Report

Posted 9 months ago

Thank you so much for your review, Esther! We are so glad you had a good experience with Haute Florist. We strive to make sure our customers are always happy, and we are glad to hear that was the case with you! We do apologise for any frustration or inconvenience caused while adding your card to the order.

Posted 9 months ago

“Great customer service but so disappointed with post office delivery service they were for my daughters birthday yesterday but after realising no one was going to be in as tracking was rubbish we changed adress to a neigbours but they still delivered to her address! So rescheduled to come to my place of work but they delivered to her home address...luckily she has finally gpt them and is pleased with them”

Helpful Report

Posted 9 months ago

Thank you so much for your wonderful feedback of Haute Florist! We truly appreciate you taking the time to let us know what you think. We are so happy to hear that our product and customer service experience have been satisfactory. We strive to create a great customer experience in all our dealings, and we're glad to hear it's working. If there's ever anything else we could do for you, please reach out to us! We're always here to help. Thanks again for this kind review.

Posted 9 months ago

“Flowers were a lot small that expected considering I paid extra for the largest option.. Delivery was fast though!”

Helpful Report

Posted 9 months ago

Hello Lori, Thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 9 months ago

“I thought the bouquet was not as big as I expected for the price I paid (£50in total) so I was disappointed. I won’t order with you again.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused and I will feed this back to our Florist Manager. Best wishes, Rosie

Posted 9 months ago

“Thank you but the delivery takes extra day, that shouldn't be happening, otherwise is fine, thank you”

Helpful Report

Posted 9 months ago

Hello Reeta, Thank you for your review. It is disappointing to hear that this latest delivery has not gone as smoothly as we would have hoped and we really do apologise for any frustration this has caused. I will feed this back to our Dispatch Manager. Best wishes, Katie

Posted 9 months ago

“Clearly presented, easy to use website”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave your review of Haute Florist! Your positive feedback means the world to us and we truly appreciate it! Thanks again for your kind words and positive review!

Posted 9 months ago

“Ok Ordered some flowers for my Step daughter as she was going through a hard time . Was not impressed with the bunch I ordered and paid £45 for them…. Regards Tracy Davies”

Helpful Report

Posted 9 months ago

Thank you for the review, Tracy! We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. I have located your order and can see that our customer service team has responded to your email. Best wishes, Rosie

Posted 9 months ago

“The pink roses were lovely. I was a bit disappointed as you hadn’t written on the card my name so my niece had to ask me if I’d sent them. Otherwise all good.”

Helpful Report

Posted 9 months ago

Hello Vanessa, Thank you for your review. We are pleased to hear that the flowers are being enjoyed. Upon checking the message card, I can see that this was not signed off. I do apologise if this was not intended. Best wishes, Katie

Posted 9 months ago

“Flowers where fresh , more flowers for the price.”

Helpful Report

Posted 10 months ago

Thank you so much for your wonderful feedback on Haute Florist! We are so happy to know that you have been satisfied with our products and services. I will pass your comments on to our Florist Manager. Best wishes, Katie

Posted 10 months ago

“The flowers were lovely. But arrived a day after I ordered them. So that was very disappointing as it was for a birthday”

Helpful Report

Posted 10 months ago

Hello Sarah, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Dispatch Manager. Warm regards, Tom

Posted 10 months ago

“I wish you'd wait with all the maul bombing until I'd finished my purchase. I just needed to get it dine ! Very frustrating... I hope the product is great.”

Helpful Report

Posted 10 months ago

Hello Stephanie, Thank you for your review. We are very sorry for any frustration caused while placing your order with us. i will feed this back to our marketing team. Warm regards, Tom

Posted 10 months ago

“Website was easy to use & flowers were a good price.... paid for next day delivery & they arrived the day after they were due to arrive..... not offered a refund on the delivery charge, but a tenner off next putchase.....”

Helpful Report

Posted 10 months ago

Hello Sonia, Thank you for taking the time to leave a review. We are pleased to hear you found our website easy to use. We are very sorry that your order was delayed and for any upset or inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 10 months ago

“I ordered peonies for my birthday about 10 days before the "big day" . Now i know that it says they can't guarantee correct day delivery but i was concerned considering the current temperatures. Flowers arrived a day late but then left in the sun- wasn't in that day. The flowers look ok the filler is frazzled and crispy so has little life left. A less than ideal experience and a disappointment on my actual birthday when the rather frivolous treat I decided to give myself didn't turn up.”

Helpful Report

Posted 10 months ago

Hello Louisa, Thank you for your review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'review' in the subject and we would be happy to look into this for you. Best wishes, Katie

Posted 10 months ago

Haute Florist is rated 4.7 based on 27,342 reviews