Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

“I ordered a bunch of flowers for my mum for Mother’s Day, when they arrived they looked nothing like the photo on the website. We added some foliage from the garden to make it look better, but even then it still looked awful! I could have paid less and got a much nicer bunch of flowers from the supermarket! I’m so disappointed in what we have received, it’s embarrassing! Haute Florist, you should be ashamed of yourselves for allowing such a disgraceful bunch of flowers to be delivered!”

Helpful Report

Posted 1 month ago

Dear Jenny, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate hearing from our customers and value your input. We sincerely apologise for the disappointment caused by the flowers you received for Mother's Day. We understand how important it is for the arrangement to match the photo on our website, and we regret that this was not the case in your situation. We are also sorry that even with the addition of foliage from your garden, the bouquet still did not meet your expectations. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 month ago

“I ordered for Mother’s Day, did not arrive. Customer service phone lines have been closed and customer service email are rude and unhelpful, only state “the terms of contract signed” of purchasing instead of helping to find a solution. Recommend finding another “florist”.”

Helpful Report

Posted 1 month ago

Hello Karolyn, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Rosie

Posted 1 month ago

“I ordered flowers and chocolates for my mother in Ireland, and despite the postcode being entered and it being ordered 4 days before so not next day expectation. It allowed me to select Mother’s Day as a date to be delivered which I selected with adding chocolates too. There was no delivery to my mother and as an only child it means a lot to her as I live in England. The flowers got delivered the next day with no chocolates. The customer service said read the small print about they might be delayed and no refund and that was it. No acknowledgment of no chocolate and just a cold horrible response. Do not use and just stick to all others - beware Haute flowers is also prestige flowers and gifting”

Helpful Report

Posted 1 month ago

Hello Elaine, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 month ago

“Extremely small bunch of Mother’s Day flowers , paid nearly £50 . Thought they’d sent the wrong bunch as couldn’t believe what was delivered . Would not resend or offer refund . Very disappointed”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We genuinely appreciate hearing from our customers, as it helps us improve our services. First and foremost, we would like to apologise for the disappointment you experienced with the extremely small bunch of Mother's Day flowers you received. We understand how important it is for our customers to receive a beautiful and satisfying arrangement, and we deeply regret that we fell short of meeting your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“Flowers were ordered the Tuesday before Mother’s Day to arrive by Sunday. They were not with Royal Mail until Saturday and then delivered on Monday. I contacted Haute about the late delivery (second in a week from them) and they didn’t bother to reply. Flowers arrived with half brown and dead having been with Royal Mail all weekend. Waste of money.”

Helpful Report

Posted 1 month ago

Dear Emma, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We are truly sorry for the inconvenience caused by the late delivery of your flowers, especially during such an important occasion like Mother's Day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has since been resolved. Warm regards, Katie

Posted 1 month ago

“Ordered large bouquet for my mum for Mother’s Day. Was like a bunch from a supermarket tbh for £10 I spent £45 and my mum was so disappointed and so was I Not fit for purpose as the pictures are nothing like what you order whether in full bloom or not Don’t want £15 off an order I want a refund as I wouldn’t order from you ever again”

Helpful Report

Posted 1 month ago

Dear Samantha, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the disappointment both you and your mum felt upon receiving the bouquet. We understand how frustrating it can be when an order fails to meet your expectations, especially on a special occasion like Mother's Day. We apologise for not delivering the quality and beauty you had anticipated. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 month ago

“Box badly damaged. Some of the roses looked very brown on the petal edges, and well past their best. As an experienced flower arranger I would not have purchased this bunch of flowers from a shop. So disappointing when they were a Mother’s Day gift.”

Helpful Report

Posted 1 month ago

Dear Anne, Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing these concerns to our attention. We are sincerely sorry to hear about the issues you encountered with your order. It is definitely not the kind of experience we strive to provide our customers, especially on such a special occasion like Mother's Day. We apologise for the box being badly damaged, as well as the poor quality of some roses with brown edges. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 month ago

“Me and my sisters bought some flowers for my Nan for Mother’s Day, my Nan received them whilst I was with her, the flowers looked nothing like the picture that was advertised, I could have got a better and bigger arrangement in a shop, I contacted Haute with photos and they replied stating that their didn’t look to be anything wrong with the bouquet we was sent. They offered my a £10 credit which I declined as I won’t be using the company again!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide feedback on your experience with Haute Florist. We genuinely appreciate customers like you who share their thoughts and concerns with us. Firstly, we would like to sincerely apologise for the disappointment caused by the flowers you ordered for your Nan on Mother's Day. We understand how important it is for the flowers to meet your expectations, and we regret that they did not resemble the picture shown on our website. We deeply apologise for any inconvenience this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“Ordered next day delivery flowers and still not arrived, apparently in transit with Royal Mail. Complained and was informed that next day delivery cannot be guaranteed due to third party courier services …. In that case do not offer and advertise a next day service!!!! If I has known that I would have ordered from a company that does deliver on what is advertised”

Helpful Report

Posted 1 month ago

Hello Wendy, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Rosie

Posted 1 month ago

“My daughter paid £70 for a mother's day bouquet to be delivered today. Received it and I was so disappointed, the flowers was falling apart, orchards was missing, it's was a half dead bunch of flowers, yet you advertise as the Epitome of luxury flowers. She called to speak to someone, could not speak to a manager or get the issue sorted. Really poor customer service . I would love to publish my photos of the awful flowers but your website doesn't have and options for attachments. I really disappointed and would not recommend any of my friends and colleagues to shop with you !!!”

Helpful Report

Posted 1 month ago

Dear Marla, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate customers like you who provide us with valuable insights. We are sincerely sorry for the disappointment you felt upon receiving the bouquet. We understand your frustration with the overall quality, missing orchids, and the lack of customer service you experienced. This is not the standard we strive for, especially considering our commitment to delivering luxury flowers. We apologise for any inconvenience caused when you tried to speak to a manager to resolve the issue. This is not how we want our customers to feel, and we are currently looking into improving our customer service procedures. If this has still not been resolved, please contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“On the day they arrived 3 roses were already dying and others were wilting. Bouquet definitely not worth £54. Disappointing on my wife's 60th birthday.”

Helpful Report

Posted 1 month ago

Dear Sandra, thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and openness in sharing your concerns. Firstly, we would like to sincerely apologise for the disappointment you and your wife experienced on her 60th birthday. It is truly disheartening to hear that the bouquet you received did not meet your expectations. We understand how important it is for special occasions to be celebrated with beautiful and fresh flowers, and we regret that this was not the case for you. I have located your order and can see that our customer service team are awaiting your reply to resolve this. Best wishes, Katie

Posted 1 month ago

“I’ve been a customer since March 2021 and have spent around £250 with this florist. And the quality has been slowly going down hill. For my mother in laws gift for this years Mother’s Day, I thought I’d give it one last chance. I won’t make that mistake again. The bouquet has arrived today as an early surprise and it has more filler flowers than roses and looks nothing like the image for £32.50. I took photos and used the chat function on the app to be told within 60 seconds that the florist had reviewed the photos and couldn’t see anything wrong with the quality. I was then weirdly given a breakdown of how to cut the stems and care for them. I thought I was talking to a ‘bot’ and not a human. But this turns out to not be the case. I screen shot the bouquet I was expecting and obviously I wasn’t expecting like for like… but reasonably full bouquet. The only way I could describe it would be that Morrisons or Tescos would have offered a fuller bouquet for cheaper. The response I got was that they had reviewed the photos and said i could dispute payment with my bank but highlighted that they have the right to challenge especially when they can’t see anything wrong with the quality or in failing to follow their own procedures. I am as you can tell by my tone, frustrated and annoyed more so at myself for giving them so much money to not be given the basic level in customer service. I hope this helps others to not be as naive as me to keep using them. If I could add photos to this review I would happily do so. As others would be equally disappointed and expect a suitable resolution.”

Helpful Report

Posted 1 month ago

Dear Melanie, thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your loyalty as a customer since March 2021 and the support you have shown. We sincerely apologise for the decline in quality that you have noticed and the disappointment you felt with your recent Mother's Day gift for your mother-in-law. We understand how important it is to receive a beautiful bouquet that matches the image and exceeds expectations. We are truly sorry for the misunderstandings that occurred during your conversation with our customer service representative. We strive to provide excellent and personalized customer service, and it appears that we did not meet those standards in this instance. Rest assured, we will address this internally to ensure it does not happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“My experience was dreadful. The site said next day, however I was then told that it would be four days before delivery. No contact by customer services to let me know, I spent £39 and I now wish I had stayed with Bunches, as they keep you informed. I will never use this company again, and I was only offered £10 voucher to use on my next order, this I declined. Beware, you have been warned!!”

Helpful Report

Posted 1 month ago

Hello John, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 month ago

“The expected delivery date was not met flowers were delivered 2 days later”

Helpful Report

Posted 1 month ago

Hello Emma, Thank you for taking the time to leave us some feedback. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Tom

Posted 1 month ago

“Sadly, these are the flowers I received from my sister in Florida. There are 16 stems and some pretty foliage. I could see that the roses looked cheap and the little cluster ones were already wilting when they arrived. These 3 stems are now dead and the roses have wilted. They were delivered the day before yesterday and cut as advised, water added with food and in a fresh part of our home away from sunlight. I can see that there are many positive reviews do all I can imagine is that someone slipped past quality control and that’s sad especially since the reason behind my sister sending them is so very sad. She wanted to brighten my day and she did just because they were from her. I told her they were wonderful as I didn’t want her to be disappointed. Sad let down Haute. Can’t see where to upload photos. Happy to if Haute get back to me to send through.”

Helpful Report

Posted 1 month ago

Dear Sam, thank you so much for taking the time to provide us with your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the issues you encountered with the flowers you received from your sister. It is disheartening to hear that the roses appeared cheap and that some of the stems were already wilting upon arrival. We understand how important it is for such a thoughtful gift to bring joy, especially during difficult times. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 month ago

“Not good. Avoid. Sent a bouquet to a friend and the quality of the flowers were poor. I contacted customer services and sent a photo clearly showing limp roses with browning / old petals and they refused to accept there was a problem.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We would like to extend our sincerest apologies for the disappointing quality of the bouquet you sent to your friend. We understand the significance of delivering fresh and beautiful flowers, and we deeply regret that this was not the case in your situation. Your dissatisfaction is a matter of great importance to us, and we apologize for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Very poor, I was missold on the websiter with beautiful imagery, unfortunately what I recevied looked nothing like the pictures and my wife was extremeley disappointed. When I fed this back, the customer service was equally as poor.”

Helpful Report

Posted 1 month ago

“I ordered birthday flowers on Monday for Tuesday delivery. My funds were taken immediately. The delivery never happened on Tuesday. Royal Mail said they had no information. Haute Flowers Customer Service said they saw the Royal Mail details and the delivery would be today by 7 pm. It had not arrived by 9 pm. I now do not want the flowers that have been sitting around for more than 48 hours. I have requested a refund and. I suggest you use another company as this one is terrible!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your effort in letting us know about what happened with your order. We sincerely apologise for the inconvenience caused by the delayed delivery of your birthday flowers. We understand how important it is for gifts to arrive on time, especially for special occasions. We apologise for any disappointment or frustration this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Thank you once again for bringing this matter to our attention. We appreciate your understanding and the opportunity to improve our services. Best regards, Rosie

Posted 1 month ago

“Not matching the photo, much less flowers although the medium size was bought. Not satisfied at all.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback on your recent experience with Haute Florist. We sincerely appreciate customers like you who provide valuable insights into our services. We apologise for the disappointment caused by the flowers not matching the photo and not meeting your expectations, especially when you purchased the medium-sized bouquet. We understand how frustrating this must have been for you. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you? Best wishes, Katie

Posted 1 month ago

“Don’t ignore the bad review. Read their terms and conditions!! The good reviews flood the bad reviews here but take time to read the bad ones. Every thing that happened in the bad reviews has happened exactly to me. I didn’t think it would but here we are! The website is ran by prestige florist with 2.3/5 stars. Haute doesn’t exist on companies house. It’s a rebrand of an existing poorly reviewed florist. I ordered my flowers for next day and chose courier service. I paid £44.50. The flowers are actually sent by Royal Mail in a box and take up to 3 days. So when your flowers don’t arrive in time for the event etc then you won’t get a refund. If they’re dead and low quality, you won’t get a refund, as per the other reviews you’ll only be offered a small voucher toward your next purchase (why would you make the same mistake twice). They also say that once the flowers leave them and are with Royal Mail, they are no longer their responsibility and they won’t offer a refund if they’re damaged on the way, which isn’t in line with the law which states it’s their responsibility until I receive them. They say they give a 100% satisfaction commitment, but then on their terms and conditions they say once it’s accepted by a courier they can’t honor that commitment any more. (6.1.3 Our courier delivered flowers are exempt from our 100% satisfaction guarantee as soon as they are collected by the courier and they are out of our direct control.) So basically as soon as it’s posted, they won’t accept any liability for flowers in a box, traveling from Birmingham to the rest of the UK, taking 3 days. It’s your responsibility and your loss if they are damaged or die on the way, and you can’t ever vouch for what condition they entered the box 4 days prior. I ordered my flowers on Saturday. They were packed Sunday and traveled Monday, Tuesday, Wednesday, and still not received. Customer service have said I will not get a refund. If they are dead or poor quality I need to send photos and they may offer some credit towards another purchase. If I raise a dispute with my bank, the advisor told me they will dispute it. So bare in mind they will make it extremely difficult for you to claim a refund. So that they don’t try to change their attitude in a reply I’ve included their initial reply to me so you can see how they approach issues with delivery and quality. I raised that the item was due Monday and still not here Wednesday afternoon. And I picked and paid for next day delivery. From your order, I can see that the order is ready for delivery. As stated in our terms and conditions, we cannot guarantee a specific delivery date. We have a 3-day window for deliveries, so we need to allow up to 3 days after the nominated delivery date to conduct further investigations. If there are noticeable quality issues upon delivery due to the delay, we are more than willing to investigate further. We would appreciate it if you could send pictures to our support team. Please note that after 3 days, we can only refund the delivery charge, not the entire order. Our Customer Satisfaction policy covers all areas within our control. Unfortunately, delivery is beyond our control as we use a third-party courier service. Nevertheless, as a gesture of goodwill, would like to offer you a refund of the £5.99 delivery charge back to your original payment method. Please let me know if you would like me to proceed with this”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback on your recent experience with Haute Florist. We value your honesty and sincerely apologise for any inconvenience caused by the issues you encountered. We acknowledge that the delivery of your flowers fell short of your expectations, and we apologise for any disappointment this may have caused. Upon reviewing your order, it appears that delivery was made on the 28th. Regarding our delivery and refund policies, we understand your concerns. Our policy states a 3-day window for deliveries, which is outlined on our website. As for your specific order, we apologise for any delay and potential quality issues that may have occurred. Rest assured, if there are any concerns with the flowers, we are committed to resolving them promptly. It's important to note that credit is not always offered as this is handled on a case-by-case basis. Please don't hesitate to reach out if you require further assistance. Best wishes, Katie

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews