Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

“Speedy delivery and beautiful flowers”

Posted 3 days ago

Dear Kelly, Thank you so much for your wonderful 5-star rating of Haute Florist! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Thanks again for choosing Haute Florist, and we look forward to serving you again in the future! Warmest regards, Tom

Posted 1 day ago

“Kept me update when the delivery was going to arrive”

Helpful Report

Posted 3 days ago

Dear Jacie, Thank you so much for taking the time to rate Haute Florist with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to hear that we were able to keep you updated on the delivery status. Ensuring that our customers are informed and updated is a top priority for us, and we're happy that it made a difference in your experience. Once again, thank you for your kind rating and for choosing Haute Florist. We hope to have the opportunity to serve you again in the future! Warm regards, Tom

Posted 1 day ago

“Very good quality, highly recommended!”

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Posted 3 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“I ordered flowers for my friends 60th birthday and they didn’t arrive on the day they were supposed to. No apologie no explanation and they arrived a day later really disappointed I have never had this experience with a florist online. Not a happy customer”

Helpful Report

Posted 3 days ago

Dear Mrs Renison, thank you for taking the time to share your feedback on your recent experience with Haute Florist. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the delay in delivering the flowers for your friend's 60th birthday. We understand the importance of such occasions and we regret any inconvenience caused by this mishap. This is certainly not the level of service we strive to provide. Warm regards, Rosie

Posted 1 day ago

“Ordered flowers 9th April to be delivered on 15/04/2024. Got notification from royal mail to say they will be delivered on 16/04/2024. Contacted customer service, not much help, only that they cant guarantee delivers as they use 3rd party!!. If you have a website/ordering service which gives you dates in which you wish you flowers to be delivered then this should be accurate, who wants flowers a day later or more than the occasion date you specified. In my case it was a funeral and I am very unhappy that these will not be delivered on the day specified. Very disappointed in the service and response. Stating a full refund would not be given.......Eh i think if you read my email i didn't ask for any refund !!!! Go somewhere else for flowers. Not be using them again”

Helpful Report

Posted 4 days ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience caused. We understand the importance of timely flower deliveries and we sincerely apologise for the delay and any distress it may have caused. We are sorry to hear that our customer service did not provide the assistance you expected. We will address this matter internally to ensure that our team is better equipped to handle such situations and provide the support our customers need. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. We hope you will give us another chance to showcase the high level of service we aim to provide at Haute Florist. Best regards, Haute Florist Customer Care

Posted 1 day ago

“The floweres were delivered well packaged and wrapped in a special paper which kept them moist and fresh. The delivery was on time and the boquet was beautiful. Our friend was very pleased with her birthday flowers.”

Helpful Report

Posted 4 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“Quick easy processs. Fast delivery on time, beautiful bouquet and good value’ thank you”

Helpful Report

Posted 4 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“Exquisite selection Easy to order online Exact delivery Excited recipient Excellent Haute Florist”

Helpful Report

Posted 4 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“Amazing service and beautiful high quality flowers lovely packaging too highly recommend”

Haute Florist 5 star review on 14th April 2024

Helpful Report

Posted 4 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“Wonderful flowers, delivered carefully and on time”

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Posted 4 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“Purchase for delivery 11/04/26 over £50.00 roses dried up carnations a day left if im lucky its the 14/04/24 3 days total waste of money this is the second time terrible flowers, granted they replaced the flowers in February and i received very nice fresh flowers and lasted. Benefit of the doubt i gave this time and tried again for the convenience never again better going to a florist. Very disappointed.”

Helpful Report

Posted 4 days ago

Dear Colette, thank you so much for taking the time to provide us with your feedback regarding your recent purchase from Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the dried-up roses and carnations. This is certainly not the level of quality we strive to deliver, and we understand how frustrating it must have been for you. Your feedback is valuable to us, and we would like to make things right for you. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 day ago

“I’ve ordered twice now with Haute Florist and both times the bouquets received were absolutely gorgeous! The recipients were so delighted.. Can’t believe my luck at finding such a high quality, great value for money florist, I’m so impressed. Will definitely use again! (Would have posted photos, but can’t see how)”

Helpful Report

Posted 4 days ago

Dear Lesley, Thank you so much for your amazing 5-star review of Haute Florist! We're thrilled to hear that you've ordered from us twice and both times the bouquets you received were absolutely gorgeous. Seeing our recipients delighted brings us so much joy! Rest assured, we will continue to provide you and all our customers with the same exceptional service and beautiful bouquets in the future. We're grateful for your support and can't wait to serve you again soon! Warmest regards, Rosie

Posted 1 day ago

“Superb product and amazing turnaround”

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Posted 4 days ago

Thank you so much, Tim, for your fantastic 5-star rating of Haute Florist! We truly appreciate your kind words and support. Our team is thrilled to hear that you had such a positive experience with us. Superb product and amazing turnaround are what we strive for, and we're delighted that we could exceed your expectations. Thank you once again for choosing Haute Florist, and we look forward to serving you again in the future!

Posted 1 day ago

“The flowers were amazing”

Helpful Report

Posted 4 days ago

Dear Jennifer, Thank you so much for taking the time to rate Haute Florist with 5 stars! We truly appreciate your kind words and your support. Once again, thank you for choosing Haute Florist and for your generous rating. It was a pleasure serving you, and we look forward to delighting you with our beautiful blooms in the future! Warm regards, Rosie

Posted 1 day ago

“First time I had used Haute Florist - lovely mix and all flowers arrived in a great condition”

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Posted 4 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Katie

Posted 1 day ago

“I've ordered twice from Haute, the first a hat box arrangement for my daughter's birthday and again a bunch of flowers as a housewarming gift. Both gifts were exceptionally fresh, well received and good quality and worth the premium. I wouldn't hesitate to recommend Haute as a go-to online florist.”

Helpful Report

Posted 4 days ago

Dear Hilary, Thank you so much for your amazing 5-star rating of Haute Florist! We greatly appreciate your feedback and are thrilled to hear about your positive experiences with our products. It brings us immense joy to know that both the hat box arrangement for your daughter's birthday and the bunch of flowers for the housewarming gift were exceptionally fresh, well-received, and of high quality. We take great pride in curating premium floral arrangements that exceed our customers' expectations. We look forward to serving you again in the future with the same level of excellence and freshness that you have come to expect from Haute Florist. Warm regards, Rosie

Posted 1 day ago

“My friend was delighted with her spring bouquet, there were so many flowers she needed two vases.”

Helpful Report

Posted 5 days ago

Thank you so much, Glenda, for your fabulous 5-star rating of Haute Florist! We are thrilled to hear that you had a wonderful experience with us. Your satisfaction is our utmost priority, and it means the world to us knowing that we were able to meet your expectations. Thank you once again for your kind words and for choosing Haute Florist. We truly appreciate your support and hope to have the opportunity to serve you again in the future.

Posted 1 day ago

“Sadly the flowers haven’t arrived on the promised date. After placing the order and paying in good faith I received an email confirming delivery would be a day later than our original agreement the recipient wasn’t going to be at home that day so I tried contacting customer services who finally came back to me two days later and said it’s not theirs or the carriers responsibility but mine and the recipients - not sure how that works when they agreed the date and booked the carrier? - spoilt the birthday gift definitely won’t use this company again”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honest review and we sincerely apologise for the inconvenience caused by the delayed delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 day ago

“Stunning flowers !”

Helpful Report

Posted 5 days ago

Thank you so much for taking the time to rate Haute Florist with 5 stars! We genuinely appreciate your feedback and are delighted to hear that you had a positive experience with us. Best wishes, Rosie

Posted 1 day ago

“Received and also purchased few times from Haute Florist and always has been perfect. However was disappointed with the quality and outcome this time with one flower totally snapped off and looked like it was just placed on top and some of the others slightly browning) Got in touch to send my order back and have a perfect new bouquet sent again to my mum but they wouldn’t and offered £10 credit instead. Will not be ordering again unfortunately with customer service unable to resolve the problem. I didn’t not want a refund or a form of credit I just wanted the order resent and the original order to be sent back to Haute Florist. :(”

Helpful Report

Posted 5 days ago

Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and we sincerely apologise for the quality issues you encountered with your recent order from Haute Florist. We are truly sorry that one of the flowers was snapped off and that some of the others were slightly brown. We understand how disappointing this must have been for you, especially considering your past positive experiences with us. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warmest regards, Tom

Posted 1 day ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews