Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,342 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,342 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 24th April 2024

Gordon Mitcheson-Smith

3481

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing would probably not use Haute Florist again, due to poor communication.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave your review about our business, Haute Florist! We appreciate the feedback. We apologize for any communication issues you experienced. We are always looking to improve our customer service, so we will be looking into this. Best wishes, Katie

Posted 4 months ago

“Delivery was flawless,delivered as expected. The flowers are okay. Not worth the cost. Majority of the bouquet has brown leaves and just looks a bit sad. I am not impressed and im sure the recipient was disappointed too. Dont be fooled by the good website. Its probably the best part of this firm. Don't believe the image on the website is "medium" sized bouquets, the picture looks like the large i ordered. I paid extra for large and i would hate to imagine the size of the medium based on what i received. I dismissed the other bad reviews and decided to try this florist anyways. I won't make that mistake again.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to lay out your experience with Haute Florist. We are sorry to hear that the medium-size bouquet did not meet your expectations and that you were disappointed with the size and quality of the product. We know how important it is to have the best experience with us and have a product that meets our customers' expectations. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 4 months ago

“I've used Haute Florist a couple of times because I like the style of the bouquets and usually the service has been good. However, this time I ordered next day delivery and my flowers were delivered a day late. As a result, I wasn't able to give them to the intended recipient (I'd ordered them next day for a reason) and the flowers looked tired from being in transit an extra day - five of the stems were ruined. I appreciate this is probably Royal Mail's fault rather than Haute Florist's, but the outcome is that I've got a substandard bouquet and have to buy a new gift for my friend. When I got in touch with customer services they replied quickly, which is good, and agreed there was 'slight damage' to the flowers, but the best they could offer was £10 credit. I don't think that's great, because I really didn't get what I paid for. No company gets it right all the time, but how they respond to problems matters.”

Helpful Report

Posted 4 months ago

Hello Madeleine, Thank you for taking the time to leave a review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 4 months ago

“Next day delivery not such next day And as compensation only offered vouchers”

Helpful Report

Posted 5 months ago

Thank you for taking the time to review Haute Florist. We appreciate your feedback and apologize for the inconvenience caused due to the delivery not arriving as expected. If this has still not been received, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 5 months ago

“My friend was happy and posted a picture of her flowers, and it did not look like the flowers on your page. Very disappointed. I used you before, and my friends have been happy, but of course, they will not complain. I am glad my friend sent me a picture to see that is not what you advertised. No great for £50”

Helpful Report

Posted 5 months ago

Thank you very much, Maria, for taking the time to outline your recent experience with Haute Florist. We're sorry that your friend was not as happy as we would like, and that the flowers she received did not match what was advertised on our page. We certainly understand that this was not a great experience given the price your friend paid. If possible, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 5 months ago

“Very disappointed! I bought some flowers for my friend’s birthday to be delivered on Saturday although she has received only on Sunday. Don’t recommend.”

Helpful Report

Posted 5 months ago

Thank you Ada for taking the time to feedback on your experience at Haute Florist. We apologize for the late delivery of the flowers you ordered for your friend's birthday; we understand how important it is to have gifts delivered on time. I have located your order and can see that this was delivered the following day. If there are any issues with the flowers due to this delay, please forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject. Best wishes, Katie

Posted 5 months ago

“Poor Unlike the picture Very sparse bunch and I paid extra for large So beware would not buy from hauta again have had better from Aldi for much less money”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to review your experience with us. We truly value your feedback, and we are sorry that the bouquet did not meet your expectations. We are disappointed that what arrived was not in line with what's advertised on our site. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 5 months ago

“Flowers you sent 45 pounds plus 5 pounds postage was not good.”

Helpful Report

Posted 6 months ago

Thanks so much for your feedback, Caner. We really appreciate that you took the time to let us know about your experience. We apologize that the flowers you sent were not up to standard. We take great pride in offering the highest quality and standard of flowers, so we're sorry that your order didn't meet this. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 6 months ago

“My first order was a disappointment as I ordered a large “Roma” bouquet however the arrangement delivered was not anywhere near large. Most disappointingly of all was the quality of the flowers, the white roses were discoloured and tired and some of the flowers were broken on arrival. I won’t be shopping at Haute florist again.”

Helpful Report

Posted 6 months ago

Thank you so much for your review, Christopher. We really appreciate you taking the time to share your experience. We're so sorry to hear that the large "Roma" bouquet did not meet your expectations and that the quality of the flowers was not satisfactory. We understand this is not how we want our customers to experience Haute Florist and we'd like the chance to make things better. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 6 months ago

“Was supposed to be next day delivery. Was in all day yet the flowers were delivered a day later than it said. The flowers were dying and browning and dropping to bits. Not impressed at all to say how much money was paid for these flowers.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to provide your feedback, Natasha. We truly appreciate your feedback. We apologize for the disappointing experience you had with Haute Florist. We are sorry that your order was delivered a day later than promised and that the flowers were in poor condition. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Katie

Posted 6 months ago

“I’ve always been confident and thrilled with the quality and service when ordering from Haute Florist but sadly my last experience when ordering flowers for a friend’s funeral was appalling. I won’t go into detail here but perhaps you would like to contact me directly to discuss. (FYI, I was in contact with customer service at the time but wasn’t happy with the seemingly cut and paste responses).”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your experience with us, Nuala. We sincerely appreciate your feedback and apologize for the apparent lack of satisfactory customer service you received. We strive to create a high level of customer satisfaction and apologize that your experience fell short of that. We sincerely apologize for the experience that you had and I will feed this back to the appropriate departments. Warm regards, Tom

Posted 6 months ago

“I have to say I was disappointed when I was sent a picture of the bouquet that arrived, since I selected large and paid more for the extra flowers, I didn't think the bouquet was worth the money. I can only imagine what size the small would have been! Delivery was fast though.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback about Haute Florist. We appreciate that you took the time to let us know about your experience and we apologize that the bouquet you received was not worth the money. We are sorry that you weren't satisfied, and we would love to improve your experience next time. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number, so we can look into this size issue? Best wishes, Rosie

Posted 6 months ago

“No message written on the card Therefore when the flowers got delivered, the receiver was unable to identify the sender.”

Helpful Report

Posted 7 months ago

Thank you so much for your review, Abigail. We sincerely appreciate your taking the time to let us know about your experience with Haute Florist. We apologize for the issue with the message not being written on the card. I will raise this with our supplier. Warm regards, Tom

Posted 6 months ago

“Great and efficient service, but I was very disappointed and unimpressed with the size of bouquet of flowers given the price and paying extra for what was supposed to be a bigger bouquet!”

Helpful Report

Posted 7 months ago

Thank you Bel for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your review and we are sorry about your disappointment with the size of the bouquet and the extra charge. I will raise this with our Florist Manager. Warm regards, Tom

Posted 6 months ago

“I ordered flowers with this company, I paid for the big size, my partner received a ridiculous order, a really small size. I feel fooled, beautiful and fresh flowers yes but really expensive for that size. I wont use this service anymore.”

Helpful Report

Posted 7 months ago

Thank you very much for your honest feedback, Adelina. We apologize sincerely for the disappointment you experienced when your partner received a much smaller size than what you ordered. We understand how frustrated that must have made you feel and we are sorry for this inconvenience. We are disappointed that our services did not meet your expectations this time around. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 6 months ago

“This was the first and unfortunately the last time to use this florist. I wasn’t very impressed with the size of the bouquet delivered, especially as I ordered the larger bouquet. It’s a convenient service but the condition of the flowers and size of bouquet wasn’t as I expected when compared to other local florists.”

Helpful Report

Posted 7 months ago

Thanks, Russell, for taking a moment to let us know about your experience. I apologize that your experience with Haute Florist wasn't what you expected. That's certainly not what we strive for. We appreciate your feedback regarding the size and condition of the bouquet, and would love to know more about what we can do to make things better in the future.

Posted 7 months ago

“Plant looked nothing like the picture. Really disappointed actually which is a shame because I've used several times before and didn't have a problem 😕”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to let us know about your experience, Mr. We apologize for the disappointment you experienced with one of our products. It is definitely a shame for the service we have provided you with in the past when you had no problems. We greatly appreciate your feedback and would love to hear more of how we can make things better. Could you please elaborate a bit more on why the Plant looked nothing like the picture, and what would you suggest to make the situation better? Again, we are very sorry that you were disappointed and we thank you for giving us the opportunity to make things better.

Posted 7 months ago

“I thought being as you were based in Ware, it would be fast and efficient, but it was not. Instead I spent the day concerned whether my flowers would be delivered on time, your customer service did nothing to assure me either. Would I use you again. No.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with us, Mark. We sincerely apologize that we did not meet your expectations concerning the delivery of your flowers. We understand that it can be extremely frustrating when expected service is not provided and we apologize for the inconvenience this may have caused you. We would really appreciate it if you could offer us more insight into your experience so that we can build upon our customer service and provide a better experience for our customers. Could you please tell us a bit more on what could have been done to better reassure you that your flowers would be delivered on time? We want to make sure we are providing the best experience for you and all of our customers. Once again, thank you for your feedback and we apologize for not meeting your expectations.

Posted 7 months ago

“Quite disappointed. The planter ordered for my daughter and husband arrived upside down so was pretty much ruined. However my daughter contacted Haute and they are replacing it. Obviously a problem with the courier/packing which needs to be addressed. An email I sent to Haute about it has remained unanswered so far. Not the sort of service expected from a company presenting themselves as upmarket.”

Helpful Report

Posted 7 months ago

Dear Diane, Thank you for taking the time to let us know about your experience with Haute Florist. We apologize for the difficulties you experienced and regret that the planter arrived in such a way that it was essentially ruined. We are glad to hear your daughter was able to contact us to replace it. We understand your disappointment with the level of service you received and sincerely apologize for that. Please let us know how we can make things better for you. We value your feedback and want to ensure that future customers have a better experience with us. Thank you for your understanding and for taking the time to let us know. Best regards, Haute Florist

Posted 7 months ago

“Totally disappointed. Not what I ordered at all. Photos available. Totally different from what I expected and don't feel this was worth the money paid sorry. Would not recommend and never use again.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with Haute Florist. We apologize for what happened, and we understand how disappointed you feel. We're sorry that the order didn't meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to resolve this satisfactorily for you. Best wishes, Rosie

Posted 7 months ago

Haute Florist is rated 4.7 based on 27,342 reviews