Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,333 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,333 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 22nd April 2024

Gordon Mitcheson-Smith

Haute Florist 5 star review on 20th April 2024

Anonymous

3479

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers at 9 30 am fir next day delivery but late afternoon I got an email telling me the flowers I wanted were out of stock too lztevto order from another site , seriously nor impressed”

Helpful Report

Posted 3 weeks ago

Dear Melissa, Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and apologise for the inconvenience caused. We understand that receiving an email late in the afternoon stating that the flowers you had ordered were out of stock must have been disappointing and frustrating. We sincerely apologise for this situation; it is not the level of service we strive to provide. We fully understand why you were unimpressed by this experience. Please accept our sincerest apologies once again, and we truly appreciate your feedback. Warm regards, Katie

Posted 2 weeks ago

“Pictures are decieving! Ordered the roses hat box flowers and they have come much smaller than the picture advertised. Ordered that add on candle too which is finger size. No measurements listed on the site. A few roses came with defects. Disappointed. I’ve emailed them, let’s see what the outcome is.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honest review and apologise for the issues you encountered. We understand your disappointment regarding the size of the roses hat box and the add-on candle. We apologise for any confusion caused by the lack of measurements listed on our website. We strive to accurately showcase our products and will certainly consider your feedback to improve our descriptions. Thank you once again for sharing your feedback. Your input is invaluable to us as we continually strive to enhance our products and services. Best wishes, Katie

Posted 2 weeks ago

“Worst experience of gifting flowers to a friend I have ever had. Very poor service. Chose Haute because the images showcased beautiful arrangements that suited the recipient over a local florist- I will never make this mistake again and urge to think twice before using Haute, especially if buying for others to bring joy. I collected money from colleagues to celebrate for a friend who had had a lengthy and difficult house move. I was entrusted to choose wisely and unfortunately I did not. I had ordered a next day Roma bouquet with an upgrade to a medium to match the image and it’s presentation. Granted, speedy delivery service but with no longevity as several of the flowers were brown on the end and their leaves wilted on arrival. The image showed a lot more volume of flowers than what arrived. My friend whatsapped to say Thankyou in a work colleagues group and I was privately sent messages of disappointment having spent £59 on the order with an addition of a vase - it looked cheap and was of disappointment to the people who had added to the collection. Having explained the above to customer services they acknowledged there had been an issue with their quality control and offered me a £15 coupon to spent with Haute which I declined because it would leave the recipient without a bouquet we intended for her. They replied offering a £15 refund which I declined also as it would still leave the recipient without the intended gift - all responses felt automated whether or not a human had written them it felt like personal circumstances were not considered and after declining a partial refund I suggested I would accept a full refund or a full new bouquet to the standard of the photo displayed and was given a passive aggressive response of - if you are unhappy you can take it further with your card company but please be aware we have the right to dispute the claim” very disappointed recipient, very disappointed team of colleagues and personally I am very upset I trusted you with my order intended to bring joy to my friend.”

Helpful Report

Posted 4 weeks ago

Thank you sincerely for taking the time to provide your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and value your opinion. We would like to apologise for the poor service and disappointment you encountered. We understand the importance of selecting a perfect floral arrangement to bring joy to your friend and we deeply regret that we fell short of your expectations. We apologise for the issues with the bouquet you ordered, including the brown flowers and wilted leaves. This is certainly not the quality we strive to deliver. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 2 weeks ago

“Customer service were very little help when an order for a birthday present was received late and in poor condition. The flowers were 4 days in transit which meant they were well past their best by the time my Mom received them. Very very disappointed as these were sent as a special surprise as I could not be with my Mom for either Mother's Day or her Birthday. They arrived late and in 'past best' condition. I have ordered many bouquets from Haute previously and many to this same address, there has never been an issue before so excuses like we cannot guarantee delivery etc. don't really stand up. I will think twice before placing another delivery as this amount of time in transit is really not acceptable for fresh flowers at this cost!! I will consider going back to other companies who offer guaranteed next day delivery all the way from London to Scotland without issue from previous experiences.”

Helpful Report

Posted 1 month ago

“i complained about quality of bouquet received as several types of flowers contained within were deteriorating within 4 hours of receipt reply 1 - no issue just remove guard petals on roses reply 2 '' we acknowledge there is a slight quality issue'' when i rejected the derisory offer of money off next purchase reply 3- '' the bouquet is of good quality & matches your order'' a complete about turn!! they then refer me to my credit card company for a refund DO NOT USE THIS ONLINE FLORIST”

Helpful Report

Posted 1 month ago

“Daughter had bought me flowers for mother's day. I opened them once delivered and had to bin a rose as was all brown and off. Now 1 week later my flowers are ready for the bin. They have went all brown, lillies haven't even opened. Contacted Haute and their customer service is awful. I should have contacted them within 3 days, but this was no where on the packaging to state this. I thought l would have been able to nourish them back with water and the feed which they supplied. They have offered me a credit note for £10 but needless l wont be nor my daughter be ordering from this company. I have also checked Facebook and Trustpilot and seems like a lot of people have had issues with their flowers on mothers day. Company is awful definitely go elsewhere for flowers!!”

Helpful Report

Posted 1 month ago

Dear Maria, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We sincerely apologise for the issues you encountered with the flowers you received from us. It is disappointing to hear that one of the roses was brown and off upon delivery and that your flowers did not last as they should have. We understand that this must have been a frustrating and inconvenient experience for you. I can confirm this has since been resolved with the customer directly. Best wishes, Katie

Posted 2 weeks ago

“Poor bouquet, flowers didn't last. Very overrated.. I will not be using these again”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate customers like yourself who provide us with valuable insights on our service. Firstly, we would like to apologise for the disappointment caused by the poor quality of the bouquet and the fact that the flowers did not last. We understand how frustrating this must have been and we regret that it affected your overall impression of our service. If possible and not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 weeks ago

“I ordered flowers for my mother in law who is in a care home, for Mother’s Day …. Similar to other reviews, the flowers were sparse and the buds did not flower, they just dried up and died … contacted customer services who offered a £10 voucher… won’t be using it! These flowers were more expensive than the other big sties but thought I’d give them a try …. Never again! Do not order from this company!!!”

Helpful Report

Posted 1 month ago

Dear Norma, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We truly appreciate your kind gesture and value your input. We want to sincerely apologise for the disappointment and frustration you experienced with the flowers you ordered for your mother-in-law on Mother's Day. We understand how important it is to make such occasions special, and we deeply regret that the flowers did not meet your expectations. We have taken note of your concerns about the sparse arrangement and the buds not blossoming properly. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 weeks ago

“No flowers delivered. £55 out of pocket. No customer service. Couldn't find any contact phone number to speak to anyone. Feels like a scam.”

Helpful Report

Posted 1 month ago

Dear Rachel, thank you so much for taking the time to share your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Katie

Posted 3 weeks ago

“Ordered flowers for mothers day well in advance of the date. The company then emailed to say some of the information was missing. However this email was not from Haute florists but from prestige gifting with no reference to the flowers but asking for address details and went into my spam box so not recieved. As the flowers were not recieved by my mother on mother's day I contacted customer services who were helpful and advised I send them the details of which I did. I then recieved an email to say the flowers were now out of stock and to select a further bunch. I did this and the order was confirmed and they were to be delivered under their usual delivery terms. Still no flowers a week later. I will not be using this company again due to it being a very unreliable service. Very disappointed”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We sincerely appreciate your kind gesture and value your input. We would like to extend our apologies for the delay in delivering the flowers to your mother on Mother's Day and for the subsequent miscommunication about the stock availability. We understand how important it is to celebrate such special occasions and we sincerely apologize for falling short of your expectations. Once again, we are truly sorry for the disappointment you experienced. If there's anything more we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to our customer service team. Warm regards, Rosie

Posted 3 weeks ago

“I received a Mothers Day bouquet from my son and daughter in-law, on Friday 8th March. On the morning of the 10th (Mothers day), 2 of the 3 roses in the bouquet were dead. The rest of the flowers deteriorated within the next couple of days. I was very disappointed, I contacted Haute Florist with photos. I was told they would get back to me, not heard anything. Not very happy at all. Incidentally, the M&S flowers I received from my daughter, (on 9th March) are still doing well. Lesson to be learnt.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and we apologize for the disappointment you faced with your Mother's Day bouquet from Haute Florist. We are truly sorry to hear that two of the roses in the bouquet were already wilted on Mother's Day and that the rest of the flowers deteriorated over the following days. We understand how important it is for the flowers to last and bring joy for as long as possible. I can see that our customer service team did reply to your email asking for some photos of the bouquet. However, they did not receive a response. Warm regards, Tom

Posted 3 weeks ago

“I ordered flowers on their next day offer, these flowers were for a family member who is going through a really rough time , I paid £55 for flowers had order confirmation to say it would be delivered next day , they did not arrive , called their CS team who said in terms and conditions of the next day it says it could take up to 3 days !!! Total misrepresentation, they would not offer me a refund or any guarantee when they will arrive, refused me the right to speak to a manger … do not order from this company , trading standards will be contacted too…. disgraceful”

Helpful Report

Posted 1 month ago

Dear Joanne, Thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and your willingness to let us know how we can improve. We would like to apologise for the inconvenience you experienced regarding the delayed delivery of your ordered flowers. We completely understand how important these flowers were for your family member who is currently going through a difficult time, and we deeply regret that we were unable to meet your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 weeks ago

“Misleading Advertising! The flowers received were sparse and in no way resembled the image advertised in quality or quantity of flowers, despite ordering the 'large' option. The complaint was managed by Prestige Gifting who I wasn't aware had any connection with Haute Florist and the 'Florist Manager' claims not to 'see any evident quality issue' but I've uploaded images for you to judge for yourselves. It's shame the images can't be attached to this review.”

Helpful Report

Posted 1 month ago

Dear Kate, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Katie

Posted 3 weeks ago

“Mother’s Day flowers poor quality haven’t lasted roses browning, orchid withered and one missing. All other flowers have drooped died within 3 days.”

Helpful Report

Posted 1 month ago

Dear Emma, thank you so much for taking the time to provide us with your feedback on your recent Haute Florist experience. We genuinely appreciate your honesty and value your opinion. First and foremost, please accept our sincere apologies for the issues you encountered with the Mother's Day flowers you received. We are truly sorry to hear that the roses were browning, the orchid withered, and one flower was missing. It is clear that the overall quality did not meet your expectations, and we deeply regret any disappointment caused. We understand that receiving wilted and short-lived flowers is far from the experience we strive to provide. We would like to make it right for you and ensure your complete satisfaction. We kindly request that you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“I ordered flowers for my daughter to celebrate a new house move. The rose and lily bouquet were delivered but they looked nothing like those on Haute Florists website. I was extremely disappointed to say the least for the money I paid. I complained and sent a photo on a chat to the florist and were told that there was nothing wrong with them, the quality was good! I asked for a partial refund but they instead they offered me a £10 credit to my account,which to be honest is a waste of time as I won't be using this florist again. Do not waste your money with with Florist.”

Helpful Report

Posted 1 month ago

Thank you so much, Teresa, for taking the time to share your experience with us. We truly appreciate your feedback and we sincerely apologise for the disappointment caused by the bouquet you received. We understand how important it is for the flowers to match the images on our website, and we are sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for bringing this to our attention. We value your feedback. Best wishes, Katie

Posted 3 weeks ago

“Flowers looked completely different to the picture! Mother in law said the packaging looked more expensive than the flowers, I order two bunches for both mothers. I was very disappointed!!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Haute Florist. We truly appreciate it when our customers share their thoughts and let us know about their experiences. We sincerely apologise for the disappointment you experienced with the flowers you received. We understand how important it is for floral arrangements to match the pictures presented on our website, and we recognise that this was not the case for you. We are also sorry to hear that the packaging seemed more impressive than the flowers themselves. This is certainly not the standard of quality we aim to deliver. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 month ago

“Flowers are not meant to cause the sender or the recipient stress, but the £80 spend on a Belle in Black bouquet has done exactly that. The flowers arrived with all the roses and thistles already dead. I did the difficult job of telling my mother-in-law that the flowers were really poor. She complained (aged 85) and was told the Haute florist could see nothing wrong with them! They were drooping so badly, mouth-to-mouth would not have revived them! The next day the calla lillies started dissolving in the water because the stems were so week and by day 3 the whole lot was in the bin except the orchids which were a bit brown round the edges but still had a bit of life. Not wanting to cause further distress, I wrote to Haute myself and was told there was nothing they could do because my complaint was after the complaints window. I did offer time-stamped photos of the sad demise but Haute were not interested. They had their excuse and they were sticking to it! So, that's £80 down the drain and a whole lot of stress. 60th birthday surprise, but not of the right kind!”

Helpful Report

Posted 1 month ago

Dear Sue, thank you so much for taking the time to share your feedback about your recent experience with the Belle in Black bouquet. We sincerely appreciate your honesty and bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the condition of the roses and thistles, as well as the fragility of the calla lilies. It is truly disheartening to hear that the bouquet did not meet your expectations and had to be disposed of after a short amount of time. We are deeply sorry to hear that both you and your mum-in-law were fobbed off when raising your concerns. This is certainly not the level of customer service we strive to provide, and we understand your frustration. We assure you that we take your feedback very seriously and will be addressing this matter with our customer service team to ensure this does not happen again in the future. Once again, thank you for reaching out to us. Warm regards, Rosie

Posted 1 month ago

“Purchased a Mother’s day flower delivery - it simply never arrived, without any email from Haute Florist / Prestige Gifts or their chosen carrier Royal Mail - when I chased this it said delivery was not possible as they had been unable to open a gate. I heard nothing further from Haute Flowers or Royal Mail, and it is 48 hrs on from Mother’s Day. The latest email advised me to take it up with Royal Mail, and they don’t seem to understand Statutory Retail rights. What a waste of time - strongly advise avoiding their attractive website but no customer service, unfortunately a common thread.”

Helpful Report

Posted 1 month ago

Dear David, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We appreciate your honesty and value your opinion. We would like to sincerely apologise for the inconvenience caused by the non-delivery of your Mother's Day flower order. We understand how important it is to make these occasions special, and we deeply regret that this was not the case for you. We apologise for the lack of communication from our end and the difficulties you faced in reaching out to us. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 month ago

“DO NOT ORDER! bought a medium bunch of flowers that cost of over £60 for Mother’s Day. The next day that we had them they was dead! When I asked for a refund they “couldn’t see any evidence quality issues” so they offered me £15 voucher 😂 even when I sent photos of the dead flowers to them, what a joke!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and we sincerely apologise for the disappointment and inconvenience you have experienced. We understand how important it is to receive fresh and beautiful flowers, especially on special occasions like Mother's Day. We are genuinely sorry to hear that the bouquet you purchased did not meet your expectations, and we apologize for any frustration caused. We assure you that this is not the level of quality and service we strive to deliver. We acknowledge that the £15 voucher offered did not adequately compensate for the issue you encountered and we apologise for any misunderstanding. I have contacted you via email. Best wishes, Ellie

Posted 1 month ago

“Daylight robbery. I ordered a “large” bouquet of flowers, which cost £60, plus delivery, but what we received was the equivalent of a £15 bunch of supermarket flowers; I’m furious, but the company has just fobbed me off. The flowers aren’t worth anywhere near what the terrible company charged, and don’t expect to get anywhere when complaining; they’re not one bit interested!”

Helpful Report

Posted 1 month ago

Dear Kat, thank you so much for sharing your feedback regarding your experience with the Orion bouquet. We truly appreciate your honesty and the opportunity to address the issues you've encountered. We sincerely apologise that the bouquet you received did not meet your expectations or resemble the advertised arrangement. We understand the disappointment this may have caused, especially considering the additional charge you paid for the larger bunch. We assure you that this is not the level of service we strive to provide, and we deeply regret any inconvenience caused. Once again, thank you for bringing this matter to our attention, and we sincerely apologise for any disappointment caused. Warm regards, Rosie

Posted 1 month ago

Haute Florist is rated 4.7 based on 27,333 reviews