Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,276 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,276 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 17th April 2024

Nicki Allan Nicola Allan

3471

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My family were delighted with the delivery. It arrived just when they needed them”

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Posted 2 days ago

“Beautiful display as described on time...perfect!”

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Posted 2 days ago

“Beautiful flowers and very prompt, deffo use again!”

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Posted 2 days ago

“Disappointed in a word… only got them Friday, spent £40 and they are starting to die already after 3 days”

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Posted 2 days ago

Dear James, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value customers like you who help us improve. We apologise for the inconvenience caused by the flowers you received. We understand how frustrating it can be to have them starting to wither after just a few days. Our aim is always to provide fresh and long-lasting flowers, so we are genuinely sorry that we fell short of your expectations. I have located your order and can see that a fresh bouquet has been arranged. Warm regards, Rosie

Posted 20 hours ago

“Gorgeous flowers!”

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Posted 2 days ago

“Always beautiful flowers”

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Posted 2 days ago

“My friend said they were some of the nicest flowers she had ever received. Thank you.”

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Posted 2 days ago

“Excellent quality blooms and reliable delivery. Can’t recommend this company enough….brilliant”

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Posted 2 days ago

“Arrangement delivered on time and recipient was absolutely delighted. Would highly recommend.”

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Posted 2 days ago

“Simply Beautiful. Fresh & vibrant. Stunning presentation. Presentation a game changer & my Haute Hat box flower's lasted for nearly 4 weeks. A wonderful gift.”

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Posted 2 days ago

“Lovely flowers to cheer my friend up!”

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Posted 2 days ago

“My friend received her bouquet and said it was the freshest prettiest bouquet she’s ever had”

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Posted 2 days ago

“Speedy delivery and beautiful flowers”

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Posted 2 days ago

“Kept me update when the delivery was going to arrive”

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Posted 2 days ago

“Very good quality, highly recommended!”

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Posted 2 days ago

“I ordered flowers for my friends 60th birthday and they didn’t arrive on the day they were supposed to. No apologie no explanation and they arrived a day later really disappointed I have never had this experience with a florist online. Not a happy customer”

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Posted 2 days ago

Dear Mrs Renison, thank you for taking the time to share your feedback on your recent experience with Haute Florist. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the delay in delivering the flowers for your friend's 60th birthday. We understand the importance of such occasions and we regret any inconvenience caused by this mishap. This is certainly not the level of service we strive to provide. Warm regards, Rosie

Posted 20 hours ago

“Ordered flowers 9th April to be delivered on 15/04/2024. Got notification from royal mail to say they will be delivered on 16/04/2024. Contacted customer service, not much help, only that they cant guarantee delivers as they use 3rd party!!. If you have a website/ordering service which gives you dates in which you wish you flowers to be delivered then this should be accurate, who wants flowers a day later or more than the occasion date you specified. In my case it was a funeral and I am very unhappy that these will not be delivered on the day specified. Very disappointed in the service and response. Stating a full refund would not be given.......Eh i think if you read my email i didn't ask for any refund !!!! Go somewhere else for flowers. Not be using them again”

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Posted 2 days ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience caused. We understand the importance of timely flower deliveries and we sincerely apologise for the delay and any distress it may have caused. We are sorry to hear that our customer service did not provide the assistance you expected. We will address this matter internally to ensure that our team is better equipped to handle such situations and provide the support our customers need. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. We hope you will give us another chance to showcase the high level of service we aim to provide at Haute Florist. Best regards, Haute Florist Customer Care

Posted 20 hours ago

“The floweres were delivered well packaged and wrapped in a special paper which kept them moist and fresh. The delivery was on time and the boquet was beautiful. Our friend was very pleased with her birthday flowers.”

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Posted 2 days ago

“Quick easy processs. Fast delivery on time, beautiful bouquet and good value’ thank you”

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Posted 3 days ago

“Exquisite selection Easy to order online Exact delivery Excited recipient Excellent Haute Florist”

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Posted 3 days ago

Haute Florist is rated 4.7 based on 27,276 reviews