Hattons Model Railways Reviews

4.75 Rating 349 Reviews
93 %
of reviewers recommend Hattons Model Railways
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.93 out of 5
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Anonymous  // 01/01/2019
I’ve dealt with Hattons and been pleased with service and prompt deliveries .I purchased a hornby loco and had it chipped which arrived quickly .Due to personal circumstances I did not try to use this loco for about 15 months and it did not run . At first hattons said the dcc chip was not compatible with my controller My controller is hornby ,the loco is hornby and hattons fitted the chip .They then said it was out of warranty and nothing they could do. Although it is out of warranty but never been used I think they could have repaired it or gave a discount off a replacement
Posted 4 months ago
My latest order for a 50th anniversary A3 `Flying Scotsman`was received via DHL yesterday, with a delivery time to Australia of under three days. Brilliant. I was very happy with the quality of the model and its presentation in a special commemorative box. Apart from an expected long lead time since ordering, I have been more than happy with all aspects of my association with Hattons and look forward to other orders in the future
Posted 10 months ago
Previous purchases great but in the last week I have emailed preowned@hattons...... 3 times and not had a single reply, very disappointed
Posted 1 year ago
parcel arrived ok but very unhappy the way parcel was packaged a small model in a large box waste of cardboard this could have easily gone into a padded envelope
Posted 1 year ago
used Hattons for quite a while-prompt efficient service-no qualms about recommending until the last 2 orders, posting times have been pushed out,seems that if u choose a postage that is not courier based,you are at the back of the Que-3 days to get anything in the post these days is archaic-with standard postage these guys used to hit 3 days ordering to arrival,with no exceptions,couldn't fault them -now I've ordered ,Sunday(i know they re closed)
and the items aren't posted till Wednesday"really"
Posted 1 year ago
Hattons Model Railways is rated 4.75 based on 349 reviews