Hattons Model Railways Reviews

4.74 Rating 356 Reviews
93 %
of reviewers recommend Hattons Model Railways
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.93 out of 5
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Anonymous  // 01/01/2019
Ordered on the Friday arrived the next day.
Just what we wanted.
Many Many Thanks.
Posted 5 days ago
I ordered a second hand Hornby 66 yesterday afternoon,received it this morning at10.20! Well packaged and in exactly the condition as described. I also had an order last week with the same result. At Christmas time I also had an order within two days! I look forward to meeting the exhibition team when things are back to nomal! Cheers from Sally and Ken
Posted 1 week ago
I preodered 2 rocket carriages on 1July the day Hornby announced them. Only to be told a couple of weeks ago that I would be getting nothing. I appreciate that hornby reduced the numbers what I mind is that Hattons could have reduced the number that people got instead of just cancelling orders.
I cannot believe that many people had ordered them before I did.
Posted 3 months ago
Ordered some goods stock Wednesday afternoon and received Thursday Midday, excellent service. So nice to deal with such a fantastic company, highly recommend!
Posted 3 months ago
Returned an item that arrived damaged and requested a refund
Received an email to confirm they had received the item and also a notification of a credit note, even though I requested a refund .
Then I received notification that a replacement had been posted out ...!
Now I have to return that one at my own expense
Posted 3 months ago
Superb service. Received my order the day after placing it, and the new point was fixed on my layout by the end of that afternoon.
Posted 3 months ago
Hattons provide an unparalleled service. Prompt, accurate and great communication. I can order on a friday and by the following Thursday be installing items on my layout in Canada. It doesn't get better than this!!!!. As an ex-pat this service is invaluable to continue my beloved hobby. Thx to everybody at Hattons. Stay safe.
Posted 3 months ago
Ordered Oxford diecast model planes one day and delivered to Bath in Somerset the next day. Well packed. Couldn't ask for more!😀😀. Well done Hattons.
Posted 4 months ago
Many emails, many promises, to cancel my details and remove the account. NOTHING HAS BEEN DONE, and Nobody cares.
Posted 4 months ago
excellent web page, easy to order, and quick delivery
Posted 5 months ago
First class item, good price and top service. I've said the same thing, in different ways, in the past. But, this is simply how it is.
Every time. Thank you.
Posted 5 months ago
1great communication and service during very trying times. keep up the good work . as my wife would say 12 out of 10.
Posted 5 months ago
Another order delivered promptly & packaged securely. Thanks to all involved with my transactions.
Posted 5 months ago
great communication and service during very trying times. Will be dealing with you again soon .Highly recommended
Posted 5 months ago
Pre-owned track ordered Monday, received Tuesday morning. Exactly as described. Very well packaged, thank you. Excellent service as always.
Posted 5 months ago
Very happy with Hattons products, price, quality, service, and delivery. Will certainly buy again. Richard Powell. Australia.
Posted 6 months ago
Another good purchase from Hattons. Over many years I have not been disappointed in any of my purchases. Wide range of quality items, at competitive prices and topped off with first class service. What's not to like? Many thanks.
Posted 6 months ago
I have bought quite a few pre_owned items and have been extremejy pleased with all of them. The locos are always accurately described and work as stated.
Posted 6 months ago
just recieved my farm tractors etc ,great service and great items ,thanks very much
Posted 6 months ago
Mail order can never be better than this, trade long and prosper, well packed 24 hour turnaround courteous telephone staff.
Bill Redmayne
Posted 6 months ago
Hattons Model Railways is rated 4.74 based on 356 reviews