Hattons Model Railways Reviews

4.79 Rating 243 Reviews
95% of reviewers recommend Hattons Model Railways

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Next Day
average delivery time
on-time delivery
accurate and undamaged orders
Customer Service
Telephone, Email
communication channels
Under an hour
queries resolved in
"EFE E17225 Leyland National Mk.1 Long Burnley & Pendle Very pleased with getting this bus as reminded me of living in Lancashire and going on the buses."
Posted 1 day ago
"Great service; order was dispatched promptly, well packed and arrived within 14 days which is acceptable given the overseas address. Thank you Hattons!"
Posted 2 weeks ago
"Yet again Hatton's have given me 100% service. My order posted Thursday pm, received Saturday am. Thanks again for such a rapid response."
Posted 3 weeks ago
"Excellent service. Ordered three model vehicles at 1.00 pm Friday, received parcel just before 1.00 pm next day. Thank you Hattons and Royal Mail."
Posted 3 weeks ago
"Excellent service. Ordered three model vehicles about 1.00 pm Friday, parcel received about 1.00 pm next day. Thank you Hattons and Royal Mail."
Posted 3 weeks ago
"Excellent service. Arrived in Australia about 10 days after ordering. Parts fitted with excellent results. Thanks Christine and the team."
Posted 1 month ago
"Hattons always makes me happy with quick delivery and very good prices + excellent choice of railway items for sale keep up the brilliant work Hattons."
Posted 1 month ago
"Super service with items well packaged, pleasure to deal with, thank you Christine."
Posted 1 month ago
"Excellent service, fast and affordable postage, very friendly and knowledgeable staff. Thank you Christine and Anthony."
Posted 1 month ago
"Another speedy delivery of kato points. Hope to visit your store mid April. David Stevenage."
Posted 1 month ago
"I,ve brought a lot of from hattons and very happy with the service they have post office deliver with in three once they receive the packed very good service"
Posted 1 month ago
"Excellent mail order service"
Posted 1 month ago
"Excellent service and the item was delivered very quickly using the standard service (no need for express service!) Well packed and the item is in excellent condition. I recommend Hattons to anyone who wants a good vendor."
Posted 1 month ago
"So far, I have managed to get railway items I wanted for my Grandson's railway [ well he thinks it's his] and some 'local' buses that aren't available otherwise, except at very silly prices on other sites on the internet. Service has been excellent and safe delivery is very swift. A good way of spending my pension!"
Posted 1 month ago
"I like your range, your service, your pricing. Been buying for nearly ten years, never had a problem. You're doing it right! Lee Taylor, Melbourne, Australia"
Posted 1 month ago
"Absolutely first class service . FANTASTIC !!"
Posted 1 month ago
"I live in Australia, the service I get from Hattons is terrific. The delivery times are often better than I get from within Aus (7 days in this case) . The range of products is second to none and I love the fact that I am kept up to date with products news."
Posted 1 month ago
"I have recently ordered from Hattons for the first time. I can honestly say that they have been exceptional. All the staff I contacted have been efficient and courteous. Colleen, who took my order, was very professional and helpful, especially as I gave an incorrect reference number. She also guided me through the posting options. Bryan e-mailed back with clear advice as to a query and it helped me clarify my decision on a particular model. The order arrived on the exact day and in perfect order. Finally, I have found the website very easy to navigate. Thank you, Hattons."
Posted 1 month ago
"I ordered a train to be sent to my home in NZ. Unfortunately, it arrived in a damaged condition. I emailed and had an immediate response explaining what I needed to do to return the product. I returned the product as instructed, postage was refunded and a new train was sent. A great example of excellent customer service."
Posted 1 month ago
"no bad Esperanza with your service ,all very good"
Posted 1 month ago
Hattons Model Railways is rated 4.79 based on 243 reviews

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