Harry Hall Reviews

Name: Harry Hall
Address: Hope Business Park, 4 Coop Place, Rooley Lane, Bradford
Rating: 4.76

4.8 Rating 19,866 Reviews

95 %

of reviewers recommend Harry Hall

4.8

Based on 19,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

(0) 1274 711010

Email:

contact@harryhall.com

Location:

Hope Business Park,
4 Coop Place,
Rooley Lane
Bradford
BD5 8JX

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Harry Hall 5 star review on 4th July 2025

795

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a Bronze One Club member from the U.S. and had successfully ordered from Harry Hall in the past with no issues. I put on an order on 6 November and when a few weeks went by, I inquired about the status of my delivery and was told via email that there were shipping delays due to COVID and my order was on it's way. Seemed reasonable. Another few weeks go by and I had still not received my order so I sent another email to customer service asking about my order. I received a reply that it would be looked into and they would get back to me about my order. No one got back to me, so I sent a follow-up email about my order. Remember, the first time I inquired, I was told it was in transit (meaning it had been shipped). The response I received was that my order was sitting around and I needed to pay another £117 to have it shipped to the U.S. WHAT!?!?! Next I tried the live chat option to see if I coukd gee someone to clear up the misunderstanding because I had paid the shipping fees stated on the shipping policy, I had been assured my order was on the way and it was just taking longer because of COVID, AND if--for some reason-- there was an issue with my order and it could not be shipped until it was resolved...NO ONE BLOODY THOUGHT IT WOULD BE GOOD IDEA TO INFORM ME THERE WAS AN ISSUE. At this point we are six weeks from my original order. The chat agent who took my question informed me that indeed the order had not shipped and I needed to pay an additional £117 to complete the order. I repeatedly asked her to show me where in the shipping policy it states that the £29..99 is not a flat rate or a minimum staring quote. They can't show me that busy insist my order is too expensive to ship...regardless of any stated policy. We go round and round until a manger gets involved and they state they will "see if they can absorb the cost of shipping my order to me" and that I am a priorty and to expect an email soon. I never heard back from anyone and roughly five days later I cancelled the order. I am still waiting for the refund. Note to Harry Hall: Get your house in order. I frequent other UK online retailers for tack and horse products and my orders always SHIP FOR FREE when I spend over $100. Lying, not communicating, and backing out off stated shipping policies are a terrible way to run a business.”

Helpful Report

Posted 4 years ago

“Nice staff on phone, however not happy with after service when problem with a product.”

Helpful Report

Posted 4 years ago

“Loved the first pair of these that I bought so bought a second pair, which frayed down the front seam within a couple of weeks of purchase. This was raised with customer services, and after much chasing HH have deemed this damage rather than product fault and so will not replace; I would not purchase again on this basis.”

Helpful Report

Posted 4 years ago

“Bought as a present, Order placed and a couple of days later they cancelled it and refunded money. Very frustrating as it didn’t allow time to get the boots from somewhere else in time.”

Helpful Report

Posted 4 years ago

“Don’t use this company. Placed an order, payment taken from my account then told they had never received my order and not taken payment. Emailed them three times without response, no reply on phone. Will Never use them.”

Helpful Report

Posted 4 years ago

“Quick deli every but rug that was bought ripped within the first day of the horse wearing it”

Helpful Report

Posted 4 years ago

“Harry Hall renewed my membership without checking that it was okay. They took £10 out of my account and I have complained and they still have not refunded me. I consider this stealing. Please refund my money immediately.”

Helpful Report

Posted 4 years ago

“I can't give a review as I didnt get my order”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. Do not buy. It lasted 2 days before my sensible 16 year old horse who has not damaged a rug for years, came in with it wrapped around his leg and torn to shreds. Offered a lousy £10 to buy a new rug from them!”

Helpful Report

Posted 4 years ago

“I was sent the test instead of the score sheets! I’ve emailed, and callled several times but no one has responded! It cost me more to have the sheets posted than they cost and it’s the wrong thing!!!”

Helpful Report

Posted 4 years ago

“Very very disappointing. I never received the product I paid for. I send numerous emails never received a response from the customer service team. As I had paid via PayPal I have raised the issue with them in the hope of getting my money back.”

Helpful Report

Posted 4 years ago

“Disappointed - this is the second time I have purchased something from HH and the second time there has been a problem. Ordered 2 pairs of the Bala riding tights. 2 weeks later, still not arrived. I chased it up to receive a message that one pair weren't picked from the warehouse and aren't available in the colour I ordered. No mention of the second pair that they'd taken the money for. Similar situation with a purchase made in the summer - ordered and paid for to be told the item isn't actually available.”

Helpful Report

Posted 4 years ago

“Item paid for& not received even after contacting Harry Hall ??”

Helpful Report

Posted 4 years ago

“was told there would be no fee to add a pony on but just been charged”

Helpful Report

Posted 4 years ago

“Rug not received as not in stock when ordered, no communication in regard to it not being sent and still not had a refund.”

Helpful Report

Posted 4 years ago

“Very disappointed as ended up sending back as I ordered the 6ft and it came up very small”

Helpful Report

Posted 4 years ago

“Harry Hall have to be the worst company I have EVER dealt with!!”

Helpful Report

Posted 4 years ago

“I am now 3 weeks into cover and it’s still processing I have emailed with no response and have none of the benefits from a gold member very upset as this cover has been highly recommended which is all well and good if you can actually access it”

Helpful Report

Posted 4 years ago

“Not good at responding to complaints”

Helpful Report

Posted 4 years ago

“The item never arrived and the staff were unable to track my wellies for 7 days”

Helpful Report

Posted 4 years ago

Harry Hall is rated 4.8 based on 19,866 reviews