Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.63

4.6 Rating 3,251 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,251 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 18th April 2024

P Bistram

Turfonline 5 star review on 11th April 2024

G Sucitu

Turfonline 4 star review on 8th April 2024

E Middlebrook

Turfonline 5 star review on 7th March 2024

Turfonline 5 star review on 15th September 2023

J Arrell

663

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything about Turfonline is first class. Online ordering was simple, the delivery was brilliant and on time and the product was exceptional. Would not hesitate recommending Turfonline to anyone. One very happy customer :)”

Helpful Report

Posted 3 years ago

“Very impressed with the helpful advice when I called. The sedum turf arrived as scheduled, two days after ordering, in excellent condition and has grown enthusiastically since!”

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Posted 1 day ago

“Quick and efficient delivery. Turf looks healthy and already some flowers after 10days!”

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Posted 4 days ago

“The turf rolls I purchased arrived in pristine condition and the topsoil mix is superb. I laid the lawn three weeks ago and it's growing like crazy! Highly recommended.”

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Posted 4 days ago

“Jubilee Turf settling in well.”

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Posted 5 days ago

“I ordered the meadowmat birds and bees and laid in late March. It arrived in great condition, and looks to have lots of different grasses and flowers. The driver called when he was about half hour out so I knew when it was coming. Was really easy to lay and, and it has already started blooming. Looking forward to having some proper wildflowers over the next few months and hopefully lots of bees!”

Helpful Report

Posted 5 days ago

“Excellent turf quality, no issues with the produce but the delivery of 2 pallets was left on the road. I understand its kerbside delivery but this shouldn’t be in the road, it was unsafe and when asked the delivery driver to put it on the path as a minimum, he said this wasn’t possible. This meant I had to immediately drive home from work to help my pregnant wife move the turf off the road as it was a safety hazard for cars coming round the corner.”

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Posted 5 days ago

“Brillant service - could not fault. With my measurements, online turf calculator + added 5% recommendation had right amount of turf for area to me covered. Laid 2 weeks ago with watering + rain turf is thrieving. Big "thank you" to delivery driver/team who showed great initiative and common sense and instead of leaving pallet in most easiest spot on the drive, took the trouble to deliberately put the pallet between garage door and car so did not block the car in or block the other garage door. Many thanks”

Helpful Report

Posted 6 days ago

“Although I love the turf that arrived and it was easy to lay and seems to have taken well, I also ordered seeds. Spoke over the phone to the company to confirm they would come with the turf and be delivered on chosen day that we paid for. This was a necessity as we had contractors in school to complete the work on a given day. The seeds however did not arrive. I called them and they promised to call back that day after looking into it. No one called. Since then I have been promised 3 calls back and an email - still had nothing. A chap on the phone suggested that when they eventually arrive, which can't be guaranteed - just send them back for a refund. This however did not resolve the issue of having people into school in the holidays to do work on the garden, without the seeds to do so. Who pays for their time ? Who pays for the postage back etc? There was no consideration for the wider issue and the fact that they were only purchased from this supplier due to the promise of guaranteed delivery on a chosen date. After chasing several times, I was promised twice that it would be taken up with a manager and they would email me with a solution/resolution - a week and 2 calls to chase later I still haven't had anything back. I am so disappointed as not only is it a lot of money out of my very small grant for school, but it has now put a halt on the whole project.”

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Posted 1 week ago

“Good service and good quality”

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Posted 1 week ago

“Good Turf but Leatherjackets Found. The turf was delivered and was impressed, there were a few which were torn and a little ripped but not an issue, its turf at the end of the day and would be fine once it’s down. During laying though I did find several LIVE leatherjackets which were a cause of concerns as we all know the devastation they can cause on the lawn. They were quickly ‘dispatched’ but I’m somewhat concerned whether there was an infestation in the turf which could kill it off after a single season or whether I’m going to have to pay for a series of leatherjacket treatments… time will tell!”

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Posted 1 week ago

“Very healthy turf. Easy to order and delivered on time. Will certainly order again”

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Posted 1 week ago

“Very good customer service and great turf quality!”

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Posted 1 week ago

“Delvered on time, great quality, reasonably priced and ready to lay. Very happy with both the soil and turf.”

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Posted 1 week ago

“The quality of the live products is exceptional. The turf I bought was in excellent condition and it has taken well to the garden since laying 2 weeks ago with regular watering. (raining). I dropped 1 star because when you order from their turfonline website they do not offer anything other than a pallet delivery. I needed to order some more harroden roots fertiliser and in the end had to order through Amazon (but still came from Turf Online) rather than order direct from them.”