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Turfonline Reviews

4.6 Rating 3,258 Reviews

91 %

of reviewers recommend Turfonline

Company Reviews

Product Reviews

4.6

Based on 3,258 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 23rd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 18th April 2024

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on 5th May, called to confirm details of delivery, checked details, took a days holiday to make sure I was there for delivery. I have just been called on the 24th May, 2 days before the delivery, to be informed that it won't be there because you didn't realise where I lived even though you had my address! Inept.”

Posted 6 years ago

“Why is turf delivered at 3 in the afternoon”

Posted 6 years ago

“Sitting here waiting for turf to arrive at 4.30 in the afternoon.not a happy chap,finally arrived at 5.45.turf not as good as i've had from you before,in fact there was an ants nest in a couple of rolls”

Posted 6 years ago

“I am very disappointed with your company. I booked time off work to lay a lawn. I ordered the turf from your company and paid an additional fee to have the early delivery slot. When the turf arrived the delivery driver asked me "are you ready to have some dead lawn delivered?" The turf was yellow/green, didn't look healthy and the soil was dry, very light in colour. I don't normally complain, unless I have reason, but on this occasion felt this turf wasn't up to my expectations. When I spoke with your customer services I was told to lay the lawn and it will come back - a big gamble to take! - what would have happened if it hadn't taken? I decided to send the turf back with the driver, I then spoke with your company a few hours later and informed "I will not have a refund or replacement. We feel the turf was perfectly fine and we told you to lay it." So the moral of this story is: buy products on line and if you are not happy - tough, except whatever we give you. I now have a garden of soil, no more time off work, no turf to lay and no refund to buy any more turf. Appalling customer service!”

Posted 6 years ago

“Turf was brown and completely dry. No straight edges but rather chunks of turf missing along edges. Will not be using this company again.”

Posted 6 years ago

“Uninterested and unprofessional telephone staff. Order taken wrongly so only half of what we needed. Delivery phone call not received as no message left. Second call, first operator again disinterested and when asked if they had a Customer Service Department, said yes , then came back and took details herself. Eventually put through to Leanne who was helpful. Second delivery phoned when on site rather than before, as we are ten minutes away and had asked for half an hours warning. Won't be using this company again, even though the owners are related to my son in law.”

Posted 6 years ago

“I paid the £30 premium delivery for pre 11am delivery which failed to arrive on time. I had 2 gardeners (who I pay by the hour) waiting. When the wagon turned up over half an hour late it took 4 of us over 40 minutes to get the ton of topsoil down to street level. The turf was lopsided on the pallet and even 4 of us couldn't straighten it up. There was a whole in the floor of the van which the wheel of the pallet lifting device got stuck in. When we eventually freed this problem the button to operate the truck tail was faulty which meant me going into the road to lower the driver and pallet. Same episode with the turf. I've just called to ask for a refund of the premium delivery charge and was told you can't do anything about the traffic and only half an hour late is ok. The exact words were 11 means 11ish and half an hour is a reasonable delay. I'm absolutely fuming and close to tears. This has been the worse experience ever and what's more my main gardener has put his back out by helping with thursdays delivery fiasco and is out of action!”

Posted 6 years ago

“I needed extra turf to finish off my garden, I was advised I can get the same turf at the local builders merchant nearby. Once the turf was established it was clear that it was not the same. I have contacted turfonline several times and have not had any response, I now need to spend another £350 buying turf that matches.”

Posted 6 years ago

“Ordered 32 metres but only 12 metres were delivered. We had to wait 6 days for the remaining 20 metres. Appears to be good quality though.”

Posted 6 years ago

“Ordered 32 metres but only 12 were delivered. We didn't receive the remaining 20 metres until 6 days later. Turf appears to be good quality though.”

Posted 6 years ago

“Poor service. Poor quality Turf. 3 hour late delivery and customer service were rude and unhelpful. I wouldn't recommend and got the rest of my turf locally which is what I should have done in the first place”

Posted 7 years ago

“Paid extra for a delivery for a pre 11am - eventually turned up at 1.15pm - no calls and even when i called the office twice and promised a call back nobody called. Emailed twice to the email address provided and again no reply. Very poor customer service”

Posted 7 years ago

“I paid for early delivery which was late. Sent an email to sales for nobody to reply. Good turf but bad customer service”

Posted 7 years ago

“still waiting for delivery of order. Ordered on 10.4.17. T N T express!! More like tortoise with a hernia. Have received no communication from either company and now dont need the product as have laid my lawn.”

Posted 7 years ago

“the turf never arrived ontime for the garden to be done,was promised a refund but a week later it still hasn't been refunded”

Posted 7 years ago

“15sm of turf missing originally when delivered 2days later turf was totally trashed unable to use terrible state all small pieces only 1 roll intact”

Posted 7 years ago

“Paid extra for a time slot, took time off of work to fit turf, turf didn't turn up. Called company several times staff failed to call back when promised, issues with their courier service. Then promised delivery next day by 10am, didn't arrive until 2.45pm! Plans ruined!!”

Posted 7 years ago

“Rubbish!!”

Posted 7 years ago

“7 damaged rolls out of 25, rang sales to be told they would knit together(not exactly easy when they disintegrate when handled!!) and take a photo of damage.Email the photo's - tried twice and gmail tried for 3 days to send , only to be told their server would not accept. I have bought turf from rolawn previously and found their product to be of much better quality.”

Posted 7 years ago

“Turf condition wasn't good and the delivery was over 3 hours late”

Posted 7 years ago

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Turfonline is rated 4.6 based on 3,258 reviews