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Turfonline Reviews

4.6 Rating 3,257 Reviews

91 %

of reviewers recommend Turfonline

Company Reviews

Product Reviews

4.6

Based on 3,257 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 23rd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 22nd April 2024

Turfonline 5 star review on 18th April 2024

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was according to plan, well delivered and on time. BUT since you ask for a very specific measurements, I thought that the extra 5% for a third of the price was not worth it,. Then when we put the Turf a chunk of at least 15 cm was missing from one of the pieces, not that the other one fitted perfectly either but at least was an ok situation with the “normal” one. My question is that I am Not sure why do you bother asking for measurements if is not going to be accurate.”

Posted 3 years ago

“Needed to complete a small turfing job so instead of using my usual local supplier due to the small order decided to use Turfonline. The website was easy to use and the order was placed for delivery in three days which was great. The contract was given to a local supplier in Norfolk instead of being delivered straight from Turfonline. The contract failed to deliver for two consecutive days which was immensely frustrating as I had to be available for a 8am to 8pm deliver slot! It was eventually delivered on the third day and dumbed on my doorstep. The turf was usable and has done the job required. Turf quality is excellent just let down by local supplier.”

Posted 3 years ago

“Once I had removed all the large stones and plastic bottle from the soil it was fine to use. Most of the turf was was in good condition, apart from a few that were torn. Delivery was as scheduled.”

Posted 3 years ago

“Ordered from Turf online due to them offering the lowest price. Delivery was arranged for two days later. I had to phone them twice to find out where the delivery was as it didn't arrive until after 5pm. This meant that the turf had been on a lorry all day so was extremely dry by the time it arrived. Seeing as it has to be installed on the day of delivery, I think it is a bit unreasonable to deliver it so late. When I queried this with the company, they said I could have paid £25 for "enhanced delivery". I think next time I will go to a smaller local company and pay a bit extra.”

Posted 3 years ago

“Our delivery was a mixed bag. Some pieces of turf were really good with nice green colour strong growth and a decent amount of soil and roots. However, some pieces were ragged at the edges, thin and with some large stones. Not what I was expecting when I went for the most expensive turf.”

Posted 3 years ago

“I wasnt happy with the delivery as the turf was left outside of my property. The product itself has good quality.”

Posted 3 years ago

“I haveny had time to use it yet, but I am sure it will do the job”

Posted 3 years ago

“Turf was good, good underlying, a bit more weeds than I would like and a few animal droppings. But looks great none the less”

Posted 3 years ago

“Turf looked good and delivery went without a problem. We had a one or two dead patches after a few weeks. I got in touch about but didn't get a response. I was just after some advice. Product: 7/10 Aftersales: 3/10”

Posted 3 years ago

“I ordered topsoil, and it arrived on the day. The quality, as far as I can tell, was pretty good, but i was under the impression from the website, that I would be able to fit the bags through the front gate, as they are advertised as o.72m3. When the bags turned up, they were bulging so much, (to over 1.2m wide) there was no way I could get them in to the house, so had to leave them in the street with no permit. I then had to shovel the soil (two tonnes worth ) into wheelie bins and get them through the house. Thankfully my kind neighbours helped. Nonetheless, I think that the wording on the types of packaging need to be made much clearer on site. I am suspicious they tucked away the delivery details, too. Only kerbside deliveries. they do need to make this a lot clearer at point of purchase.”

Posted 3 years ago

“Turf was meant to arrive on a Friday, but had a call to say the field was flooded, so they couldn't harvest it. It's been rearranged for this Friday. No Wednesday, and no contact, so fingers crossed we are able to receive delivery.”

Posted 3 years ago

“The only issues I have are I was told the meadow mat was cut the night before and then transported over night to my address the following day this was obviously not the case as the turf was yellow so it had been stored for at least a day or two. And the other issue and the main one was the price £109 for 3 sq Mtrs is well over the top for such a small amount Can someone turfonline please contact me and justify why it was this price. I won’t hold my breath for the phone call because in my opinion the price can not be justified.”

Posted 3 years ago

“Great living roof (sedum) matting on top layer that was rolled on the pallet. Rather less impressed by those underneath, which had clearly suffered from transportation/ being rolled up for too long a time. The matting was laid the next day of delivery, so the marked difference can not be attributed to being left in a state. Disappointing. It was delivered on the day that it had been cut, supposedly. A very marked difference in health of sedum between upper rolls and lower rolls.”

Posted 3 years ago

“The sedum mat was very good. Ordered a large amount. Unfortunately one at the bottom of the pallet was in bits and I’d say 40% of them were short of 2000m Obviously it’s living mat, not manufactured exact, I understand that. But I needed to make up what I was now missing so I tried to order more (2) at my own expense, I was told I’d have to pay a massive amount just for those few.”

Posted 3 years ago

“I bought some turf laying boards for my newly laid lawn so that I could place and move my sprinkler. The product is fit for purpose but arrived with one board damaged.”

Posted 3 years ago

“Everything was perfect, until one of the rolls became covered in mushrooms. It clearly has been contaminated in some way. 15 rolls are great, 1 is not right.”

Posted 3 years ago

“My first order was via B&Q during the COVID outbreak. Lovely turf. Well cut with no holes, damage etc. My second order for the slightly more expensive Jubilee was somewhat disappointing. The cuts were not all the same width which made laying it a pain. Many of the lengths had holes, stones and rips. Delivery was super quick.”

Posted 3 years ago

“Great delivery and looks like a great product but 8m2 has died since laying the lawn on day of delivery”

Posted 3 years ago

“The majority of the grass looks great. Unfortunately, for whatever reason 3 rolls of turf have browned and seemingly died, so I suspect they will need to be replaced.”

Posted 3 years ago

“Ordering was easy, delivery was on time (paid for pre 11am delivery). Some of the turves were thinner than others, but not too much of a problem. On install, the turf looks rich and all the same type/colour, happy with that. Rooted well within a week but after 8 days I could see annual meadow grass popping up all over the lawn. I wouldn't have minded the odd one here or there but there are some clusters where there are many next to each other. As these lawn weeds are a lighter green, you start to see patches of a lighter green across the lawn. Also have little clusters of mushrooms too. Turfonline can't do anything about these issues which I understand somewhat. Review to what I received nonetheless.”

Posted 3 years ago

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Turfonline is rated 4.6 based on 3,257 reviews