Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Turfonline Reviews

4.6 Rating 3,251 Reviews

91 %

of reviewers recommend Turfonline

Company Reviews

Product Reviews

4.6

Based on 3,251 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 18th April 2024

Turfonline 5 star review on 11th April 2024

Turfonline 4 star review on 8th April 2024

Turfonline 4 star review on 8th April 2024

Turfonline 5 star review on 7th March 2024

Turfonline 5 star review on 7th March 2024

Turfonline 5 star review on 15th September 2023

663

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Jubilee turf which I thought would be a better quality than the basic type. When I started laying the turf I noticed that it was brown in places,the cutting of the rolls were inconsistent and one roll was much barer than the rest. I was fortunate that I ordered more than I needed so was able to cut round the poor quality of some rolls. I'm hoping that in the long term things may be ok,we will see. I did complain about the issues and received a refund for half the cost. Having had previous Harrowden turf I am very disappointed in the quality of my recent purchase.”

Posted 5 years ago

“Never confirmed order still have no paper work”

Posted 5 years ago

“Some of the turf were not as green as aspected”

Posted 5 years ago

“Paid extra for the Jubilee turf and unfortunately the majority of rolls supplied were different widths, lengths and thicknesses (some had a thick soil base and others had absolutely no soil base) with shabby and torn edges. Generally a really poor quality! This meant the job took longer to lay the turf as we kept needing to mix 'n' match rolls to get it to look half decent plus we had to add extra topsoil to get the rolls to match in height! Just waiting to see if the worst rolls come back to life, otherwise, may need to buy more turf elsewhere and replace.”

Posted 5 years ago

“the website suggested that i purchase 5% more and then i was delivered 10% more and we had to get rid of 8 rolls!”

Posted 5 years ago

“Poor quality”

Posted 5 years ago

“thinly cut & poor quality with rips or corners missing. Luckily I had over ordered & have been watering constantly to try to revive turf but wouldn't use again as poor quality compared to other suppliers”

Posted 5 years ago

“All of the thin bladed grass has died 3 days after having received it. Despite laying the turf on the same day and thoroughly watering each day. The wider bladed grass is still green and lush. This has left me with at least half a dozen brown patches over my new lawn! We are not happy with the quality of this grass. Also never received a confirmation email confirming payment or time of delivery. So as a result my wife had to take delivery of the heavy pallets and help the driver push them up the kerb with a small child.”

Posted 5 years ago

“Sent email but no response, asking for assistance. Turf very dry and some parts close to dead. Laid it on day of delivery with plenty of water and pre turf fertiliser. No one has come back to me following email”

Posted 5 years ago

“Weed barrier and sprinkler not delivered on same day as turf.”

Posted 5 years ago

“The delivery arrived on time and the turf was largely in good condition except for a number of patches. I watered the turf daily and it has rooted well but the patches remain. I phoned TURFONLINE and they denied any responsibility as I should have called on the day and any other time is not acceptable. So warning if you have a problem with your turf, call on the day of delivery and maybe they might assist you. I spoke to Lianne who said this is clearly on the website, I have been through all the FAQs and there is no mention of this. Its a shame their customer aftercare is poor as for the most the specialist Shadesman Turf is pretty expensive but worth it if in the long term it survives. You can only really say your turf is a success in a few months time and I realise it is down to you to water regularly etc.”

Posted 5 years ago

“Problem with unloading from tail lift lorry with pallet trolley which was unsuitable for site especially as was explained in purchase notes that access had to be kept clear & delivery would have to be dropped onto site”

Posted 6 years ago

Sorry to hear you had issues with your delivery. We use a pallet courier to make many of our deliveries who offload using a tail lift and pump truck to offload as you described. All the information about how we carry out deliveries is available on our website at: https://www.turfonline.co.uk/delivery I hope you're pleased with the turf you received.

Posted 6 years ago

“This is second order from turfonline. The turfs that were deliverd on the first order was fantastic. We had people asking us if the grass was fake. The turfs that was delivered second time around was just rubbish. My neighbours asked me why I didn't go to the same place I got my first turfs from as the difference is very very noticeable. I'm not sure now if I could recommend Tufsonline again. Sorry Matthew”

Posted 6 years ago

“Paid for premium turf, which arrived 3.5 hours late, only to find it had holes in the majority of the roles and the landscaper believed it to have been harvested 2/3 days beforehand . Emailed turfonline and still waiting for a reply. Not the best service im sad to say”

Posted 6 years ago

“The turf was fine but the delivery was terrible. My wife asked that it be left on our neighbours drive and the aggressive driver refused. My wife said that we didn't want to risk the turf being stolen if left in the road. His response was to intimidate her by getting into her personal space and tell her "not my problem". So instead he blocked the neighbours drive whilst he unloaded and left it in the road. A very different experience to the clearly misleading scene depicted on the website. If you want turf dropped in the road by an arrogant, aggressive, miserable and intimidating caveman then you won't go wrong here”

Posted 6 years ago

“Several rolls had torn ends, one roll had to have half thrown away as it was unusable, and one roll had two large holes in. Half or more of the rolls had small pieces of potato embedded underneath, many of which are just beginning to grow through the turf.”

Posted 6 years ago

“The turf arrived and the second pallet was of poor quality and yellow with dead grass cuttings throughout. It was is no was comparable to the first pallet. There was also fertilizer missing from the order. I have tried to contact them on numerous occasions and no one gets back to me.”

Posted 6 years ago

“Hi paid extra for a 8am to 11am delivery , and had guys on site waiting , delivery didn't turn up on time, !”

Posted 6 years ago

We have selected our delivery partners based on service levels and keep this under constant review. Your delivery was placed on a timed option and if this was not met we will refund the additional delivery charge you paid. We apologise for any inconvenience experienced.

Posted 6 years ago

“driver of delivery said he could not find address, could he not ask? therefore turf on van untill 3 p.m following day in hot weather , so not in best of codition when delivered.”

Posted 6 years ago

“i was surprised to see just how much yellow grass was there and this was laid on the same day as it arrived.”

Posted 6 years ago

«
1
2
3
4
»

Turfonline is rated 4.6 based on 3,251 reviews