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Harrods Reviews

2.0 Rating 83 Reviews

24 %

of reviewers recommend Harrods

Company Reviews

2.0

Based on 83 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Harrods 1 star review on 15th March 2023

Harrods 1 star review on 9th September 2022

Harrods 1 star review on 9th September 2022

Harrods 1 star review on 22nd July 2022

Harrods 1 star review on 22nd June 2022

Brenda Christie

Harrods 1 star review on 22nd June 2022

Brenda Christie

Harrods 1 star review on 22nd June 2022

Brenda Christie

7

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service and experience from Harrods and Cartier. Ordered a ring from Cartier Harrods and it arrived loose In it’s box tried it on and it wouldn’t go over my knuckle. Put it back in box and reordered the next size up. I posted the ring back the next morning and after three weeks waited for a refund. Harrods then informed me that I would not be getting a refund as the ring was scratched. Anyone who has owned high ct polished gold knows as soon as you touch it it will have tiny surface scratches. If this is the case then you shouldn’t except reruns and state this clearly. I now have a ring that is useless can’t resize and Harrods are refusing to do anything. If this is how you treat people because you are a big company and you can get away with it then it is disgusting. A simple polish will remove any tiny marks but no one is willing to help or do anything to resolve this. Thank you Harrods and Cartier for looking after your customers in this way.”

Posted 1 year ago

“Appalling customer service! I’ve sent them several emails about my rewards and all they keep saying there is a technical fault and that they would call me back. Guess what? No calls back! Shame on you Harrods!”

Posted 1 year ago

“My order was cancelled due to Harrod's choice of shipping company and the company's alleged requirement of needing social security number for customs. It took customer service almost an entire week to notify me of the "requirement" and refused request to communicate with a supervisor. I also sent a request for the contact information to department/persons in charge of international shipping to inform them of my concern and inquire about why the information is not displayed on website in section regarding international shipping and never received a reply. Customer service is poor and definitely not what one would expect from a store that advertises its self how this one does. All in all, I ended up ordering directly from the designer's boutique which was very pleasant. Yesterday Harrod's sent me and request to review the purchase and I wrote the above plus an extra sentence about why the item is a good purchase despite having to obtain it elsewhere. I received the following reply from Harrod's "Thanks for leaving a review – unfortunately, it didn’t meet all our website guidelines. We hope to publish your thoughts next time!"- Confirms the poor customer service and lack of transparency.”

Posted 1 year ago

“I received different item, on $1000 chipper than I ordered. I'm shocked! How it can be possible??? This is international delivery. I can't imagine how to create a return and get my $2000 back!”

Posted 1 year ago

“Order # YLTGEQ I ordered a bottle of Rojas Enigma and when it arrived I opened the fragrance box and inside was a bundle of metal bolts wrapped in tape. There was no bottle of parfum. Someone had stolen it and replaced it with weighted hardware bolts. I contacted customer support and sent photos of everything. I haven't heard back. $375 wasted. How can this be legal? Please send me what I paid for.”

Harrods 1 star review on 9th September 2022

Harrods 1 star review on 9th September 2022

Posted 1 year ago

“Balenciaga faulty sneakers sent back for an inspection about which I never had a feedback, and that finally, after a month spent chatting live in vain, were sent back to me without any explanation, with economic shipping. Never again, DON’T BUY ANYTHING at Harrods!”

Posted 1 year ago

“Never again! The worst shopping experience ever. I bought a faulty pair of expensive Balenciaga sneakers, sent them back for inspection, NEVER got an answer to my thousand emails, after a month they sent them back without a feedback. DON’T BUY anything at Harrods!”

Posted 1 year ago

“What went wrong? Your stupid questions when applying for a position as a salesclerk in menswear for a miserable average of 27000 pounds a year. 1] What is FOIS GRAS? Actually. you had it misspelled. It is FOI GRAS no S in FOI. And the proper name for it is PATE DE FOI.... as the French call it. 2] Name three different type of caviars. Doubt very much if any of your applicants even tried caviar on such a small salary. What motivate you? MONEY... MONEY... AND MORE MONEY... and your company is not a place to make it unless you own it. And the list goes on......”

Posted 1 year ago

“Good afternoon another customer duke by this company. I ordered three bottles of perfume I was sent the wrong one I re-ordered the correct one and attempted to return the wrong one. I never open the box is still in plastic they asked me to take a picture but you keep upload a picture to their email. No live customer service representative to talk to the chat agents are useless and clueless. I spent over $2000 with this company and I felt like I was treated like a peasant. I advise anyone who’s even pondering ordering something from this company to steer clear away.”

Harrods 1 star review on 22nd July 2022

Posted 1 year ago

“My husband bought a bottle of champagne dom perriogn 2012 for my birthday on the 28th online shop shows a box When arrived it was just in a cardboard box I phoned Customer service yesterday started at 2 50 pm Took twenty minutes before answered started to explain Then hung up this happened three times finally actually spoke To someone at nearly four o clock and finally told it comes from a warehouse so no box couldn’t say if they had one special bottles of champagne I keep bottles and box cork this is a special birthday so am upse About the whole experience . The only good thing delivery was Quick so no vintage champagne 🙁”

Harrods 1 star review on 22nd June 2022

Harrods 1 star review on 22nd June 2022

Harrods 1 star review on 22nd June 2022

Harrods 1 star review on 22nd June 2022

Posted 1 year ago

“Emailed Customer service. About the wrong perfume they gave us. But it's just BS no one cares. They gave my daughter the wrong perfume in the box. I emailed them several times and sent the receipt to the email address as requested. No one got back to me.”

Posted 1 year ago

“bad customer service. returned thanktem a day after i got it. took them months to review and inspect the saynit was used or matetials have marks and then say it was damaged or the parts were replaced. been calling everyday and no response. doesnt refund your money even if the product sent is old and sticky that is why i returned it. never will i purchase here again. nad company”

Harrods 1 star review on 22nd March 2022

Posted 2 years ago

“I ordered a pair of heels from online and returned it via DHL. I purchased the shoes and they arrived to me in a box with ripped up tissue paper and there were scuffs and wear signs on the bottom of the heels. I return them and harrods then emails me saying they can’t accept the return because I’ve “worn” the shoes when it came to me like that! I even recorded myself UNBOXING it so they could see that the wear marks were there when i first opened it. They won’t accept my return. the shoes don’t even fit either so i can’t do anything with it. Do not buy shoes from them.”

Posted 2 years ago

“I paid for a 100% cashmere item and they sent me a 100% wool item. I tried to contact support and am now on day 3 without a reply. Completely unprofessional and a huge amount of trust is lost for Harrods now. I will never shop here again after this experience”

Harrods 1 star review on 12th January 2022

Harrods 1 star review on 12th January 2022

Harrods 1 star review on 12th January 2022

Posted 2 years ago

“Quite frankly flabbergasted with the customer experience I received from Harrods. From such a prestigious brand.Ordered a silver cross pram bundle long story short two items from around ten arrived. I telephoned customer services and was advised to send pictures, which I in turn did, received an automated response..fair enough I thought,at least it will be looked at..Next day received an email requesting I confirm I received all the goods..livid I certainly was. I responded no..then three further emails from myself without response. I then telephoned customer services again..to be honest not much help although none of this is the chaps fault.however I have a child with no pram, buggy or car seat.. customer service could not tell me when or what I would be receiving goods (as you will see below) and were really lost for words..I paid £1500 for this bundle and from Harrods where you expect first class service. I received a bag and a footrest. The customer services do not know what warehouse are doing and quite frankly Harrods are relaying on their brand name to carry them through when quite frankly the right hand not know what the left is doing. HOW do you tell a new born I do not know when, where your pram is. Harrods Dear Thank you for your call. Further to your request, the rest of the items within your order have been requested to be sent to you by our Partner Service team. I cannot say how long this will take, but the items will be sent out to you as soon as possible. Thank you for your patience Trustpilot is committed to transparency. Find out howSplash background”

Posted 2 years ago

“Unable to return Gucci shoes purchased online. Please don’t order anything online from Harrods. I ordered some Gucci shoes tried to return via their process and they have just been returned back to me from Italy. Can’t exchange them in store.”

Posted 2 years ago

“Harrods don't response for loose packets. I've been asking for an answer for my package for 3 weeks, but they won't take care of it. My packages was delivered to someone else outside my building they never come to my apartment. Harrods is asking me to video to prove it? OMG please don't order online they don't care and just stole your money!”

Posted 2 years ago

“Do not buy on-line, I purchased a Cartier Love Ring and when it arrived the box was not fastened and the ring was loose in the packaging. The ring was too big so I phoned Harrods to book a collection straight away. When it arrived back it took a while before I heard anything so I gave Harrods a call. They informed me the ring had been sent to Cartier for an inspection. I waited a while longer to be told Cartier had spotted scratches on the ring and it was being returned to me. It arrived yesterday and I can’t see any evidence of scratches, if there are any it would be because the ring was allowed to bounce around in the box. I am now stuck with a ring which is no use and customer services who blame Cartier. What an appalling situation. But so typical of most reviews on here.”

Posted 2 years ago

“Used to love going to Harrods, went today really disappointed with the food halls, or lack of, the pet dept was virtually non existent and as for the "Christmas world" I walked straight through it not realizing that was it. Don't think I'll be going back again, started going downhill when it was taken over, now I think it's hit rock bottom.”

Posted 2 years ago

“prepaid room was given away.The other room i was given was dirty with stained carpet.Front desk never responded customer service was a joke. i was WAY OVERCHARGED Upon arriving home my card was CHARGED TWICE ONCE 198.00 AGAIN 119.00 I cant get anyone to expkain because customer service is not returning e mails or calls.i am reporting to BBB. My stay at Harrads on Sept.7 2021 was horrible.Front desk (Erica) was rude and could care less.The subatute room was stained carpet my vacation planned by Harrads web site was a ugly mess.Ty for nothing Harrads of New Jjersey”

Posted 2 years ago

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Harrods is rated 2.0 based on 83 reviews