Harrod Horticultural Reviews

Name: Harrod Horticultural
Address: Harrod Horticultural, 1-3 Pinbush Road, Lowestoft, Suffolk
Rating: 4.62

4.6 Rating 11,004 Reviews

93 %

of reviewers recommend Harrod Horticultural

Company Reviews

Metrics

Info

4.6

Based on 11,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Harrod Horticultural:

Quality garden supplies built on 60 years of UK manufacturing and design.

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Harrod Horticultural 5 star review on 16th April 2024

216

Anonymous

Anonymous // 01/01/2019

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“After I made a complete mess of my order I received a brilliant response from the company who sorted everything out. Great service.”

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Posted 20 hours ago

“Excellent service arrived quicker than expected, great product in the size required which ment making the job easier.”

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Posted 1 day ago

“Excellent customer service from Amanda during each of my three recent purchases. As an ambassador for the company she inspires trust and confidence. The manger and accessories I purchased are of superior quality and the instructions provided were clear and helpful.”

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Posted 1 day ago

“Excellent service, prompt deliveries and excellent products. Been using frames, cloches, nets, etc for 8yrs and they are lasting well, looked after in winter, stored away when necessary.”

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Posted 1 day ago

“Easy purchase of a great item”

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Posted 2 days ago

Thank you so much for your kind review, the moon gate arch is looking fantastic, thanks for sharing the photo!

Posted 2 days ago

“Love my volcanic ash it will be well used the plant love it”

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Posted 4 days ago

Thank you for your kind review and so pleased you are happy with the volcanic ash, sure your plants will love it too!

Posted 2 days ago

“Items I ordered were quickly dispatched with a good courier. They were well packed and came with clear assembly instructions.”

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Posted 4 days ago

Thank you for your kind review, it is appreciated.

Posted 2 days ago

“Quick delivery but well over priced”

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Posted 5 days ago

Thank you for your honest review - we try our best to keep prices as affordable as possible to our customers and always look at ways to improve our pricing where possible.

Posted 2 days ago

“Very helpful and knowledgeable. Prompt delivery.”

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Posted 6 days ago

Thank you for your kind review we really do appreciate your feedback.

Posted 2 days ago

“I ordered a southwold fan trellis on 25/02/2024 and still haven’t received the trellis. I’ve received one email that the product though listed on their website for sale won’t be available till the end of May for delivery. I did contact them to see if they could offer a concession on another product (obelisk) to help support the plant that needs the trellis but wasn’t offered anything. This type of customer relations doesn’t bode well with me and I will not order from them again. I have bought lots of products in the past to include (3 x guttering trellis, 2 x node trellis systems, obelisks (lots) but they couldn’t bring themselves to think about customer retention.”

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Posted 1 week ago

Dear Mrs. Fulton, Apologies for the delays you have experienced with the trellis. This has been forwarded to our customer services team who are investigating the issues you have raised and will be in touch regarding this. Sincere apologies again for the inconvenience caused and hopefully we can get this matter resolved for you shortly. Kind regards, HH Team

Posted 1 week ago

“Pleased with raised beds. Easy to order. Helpful when I made phone inquiry.”

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Posted 1 week ago

Thank you for your kind review and for sharing the photo of the finished bed, hope you have many successful harvests from it.

Posted 1 week ago

“Excellent service, speedy delivery, well packed goods.”

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Posted 1 week ago

Thank you for your kind review we really do appreciate your feedback.

Posted 2 days ago

“Good quality Slot & Lock veg cage, which was easy to build, with all the necessary screws, bolts and connectors provided. 4 days from order to delivery for a large bulky item. My only gripe is the poor on the day delivery tracking from DX, who seem to think an all day delivery slot is acceptable in the 21st century!”

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Posted 1 week ago

Thank you for your review and pleased you are happy with the product. Sorry to hear about the delivery issue you experienced with DX, we are constantly striving to provide our customers with the best service and your comments will be passed on.

Posted 2 days ago

“Disappointed in the quality of the wood. Rough edges and did not line up symmetrically. Not like your company pics.”

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Posted 1 week ago

“The service (purchase and return) has been very attentive and supportive.”

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Posted 1 week ago

Thank you for your kind review we really do appreciate your feedback.

Posted 2 days ago

“Easy to order”

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Posted 2 weeks ago

Thank you for your kind review we really do appreciate your feedback.

Posted 2 days ago

“I needed extra pins for a rose pillar. I couldn't find them on the Harrod website. So I telephoned and got a really helpful responses. The pins arrived within the week which seemed incredibly efficient. Would definitely order again.”

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Posted 2 weeks ago

“Ordering online was simple and plenty of time to review. Order arrived ahead of time and in perfect condition (very well wrapped). Instructions are well written. I purchased the hole maker and it certainly made things much easier. Ground arch sockets went in easily and ensured a perfect arch. The quality of the metal shines through. Overall excellent product and looks beautiful.”

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Posted 2 weeks ago

“Good quality products as described . Packaged well”

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Posted 2 weeks ago

Thank you for your kind review we really do appreciate your feedback.

Posted 2 days ago

“Product excellent , but Instructions could stand a bit of revision”

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Posted 2 weeks ago

Harrod Horticultural is rated 4.6 based on 11,004 reviews